Honest Review of House of Jack Casino

Let’s chat about House of Jack Casino.

We wanted to check these guys out after we found out their sister casino is Casino-Mates. We gave Casino-Mates Casino a pretty good rating. There’s no reason to think we’d have a different opinion about House of Jack.

We found that theory to be pretty accurate too. Though, the review did take a funny twist or two along the way.

For example, House of Jack is an Australian-focused casino. It’s standard for us to view each casino we review from several countries. That we can give our readers the most accurate information possible.

Here’s what’s crazy about House of Jack:

We found that they have fewer games available to Australians compared to players in other countries. This even includes prohibited countries, such as the United States.

Interesting, isn’t it? Ultimately, though, neither we nor the casino have any control over that.

However, we do have control over the information we give you. As you’ll soon see in our review below, we share both the good and the bad that we find about House of Jack.

We don’t shy away from giving you the specific details you need to decide if this is the right casino for you. Even if that means giving you information that ultimately turns you off House of Jack and steers you elsewhere.

Sound good? Then let’s jump into the review.

VISIT House of Jack Casino
Device Compability:
Key Information
    • Website: www.houseofjack.com
    • Launched in 2017
    • Licensed and Regulated by Curacao
    • Email: info@houseofjack.com
    • Telephone: 1800 006 285
Hit and Misses
    • Choose from 400+ Casino Games
    • Claim Their $450 Bonus over 3 Deposits
    • Play Games from Microgaming & Betsoft
    • No Live Dealer Games
    • Brand-New Casino
    • US Players Not Accepted
Payment Method

House of Jack Casino Basic Information

House of Jack is a brand-new casino. They launched in 2017.

Unfortunately, they don’t share much information about who they are on their website. This is a bummer because it can be unnerving to do business with a company you know nothing about. This is especially true with new casinos, as they tend to have an extremely short shelf life.

What we’ve managed to find out is that they’re owned and operated by Vegas Partner Lounge Casinos. This is the same outfit behind Casino-Mate.com. We’ve reviewed them not too long ago.In fact, we gave Casino Mate a solid rating, which gives us a little bit more confidence about playing at House of Jack.

That said, House of Jack does have a weaker license than we reported their sister casino having. They have their license through Curacao. We’ve talked about this jurisdiction elsewhere, but the gist is that you cannot put much faith into them. There’s a good chance that you’ll be on your own if you run into any issues.

Though, we don’t ANTICIPATE you having any issues here.

Restricted Countries – Who Can’t Play

Players from the following countries cannot play at House of Jack Casino:

  • United States of America
  • Belgium
  • Denmark
  • Cyprus
  • France
  • Greece
  • Philippines
  • Hungary
  • Italy
  • Slovakia
  • Spain
  • South Africa
  • United Kingdom
  • Romania
  • Czech Republic
  • Ireland

The Casino

Since House of Jack looks nearly identical to Casino-Mate, we assumed their casino would be identical, too.

And it was.

House of Jack works with the same providers that Casino-Mate does. For example, they work with:

  • Microgaming
  • Quickspin
  • Betsoft
  • Spigo
  • Play’n GO

They offer the same kinds of games, too. For example, you’ll find card games, table games, roulette, craps, slots, progressive jackpots, and more.

The one type of game you will NOT find are live dealer games.

Let’s not focus on the negative, though. Instead, we’re going to look at some specific examples of games you can play here, starting with their table games.

Table Games

You’ll find almost 20 different table and card games at House of Jack. That includes games like:

  • American Roulette
  • Baccarat
  • Caribbean Poker
  • Common Draw Roulette
  • Craps
  • European Roulette
  • Oasis Poker
  • Pirate 21
  • Poker3 Heads Up Hold’em
  • Pontoon
  • Red Dog
  • Ride’m Poker
  • Single Deck Blackjack
  • Super 7
  • Three Card Rummy
  • Top Card Trumps
  • Pai Gow Poker
  • Zoom Roulette

Something we found interesting about this selection is that the only table games available to us were from Betsoft.

This isn’t a big deal or anything. We just don’t see why they don’t have table games from their other software providers.

Important!
We found a couple additional games when we viewed this section from other countries. Our comment above still applies, though.

We do like the selection of games they have here. It’s not dominated by blackjack or roulette, nor will you find many duplicate titles from different software providers. Both are good news.

We opened one of their single deck blackjack games and immediately noticed the realistic graphics. You can see small details such as the grain in the wood and reflection in the cup holders.

You’ll also notice that this particular game pays 3:2 for natural blackjacks, which is the best you can find. However, the table limits for this game was $1 to $100, which is nothing to brag about.

The rest of the table and card games we checked out were the same in terms of graphics and table stakes.

We decided to open a roulette game next because they often have different table limits. That wasn’t the case here, though – the table limits were the same. However, the graphics were different. They reminded us of a simple mobile roulette game. It was 2D and basic in it’s color scheme and layout.

Overall, we were pleased with what we found here at House of Jack.

Video Poker

We found 45+ video poker games during our House of Jack review. Some of the games we found include what is listed below:

  • All American
  • Bonus Deuces
  • Bonus Poker
  • Deuces & Joker Poker
  • Deuces Wild
  • Double Bonus Poker
  • Double Joker Poker
  • Joker Poker
  • All American Multi-Hand
  • Bonus Deluxe Multi-Hand
  • Bonus Poker Multi-Hand
  • Deuces Wild Multi-Hand
  • Double Bonus Poker Multi-Hand
  • Double Jackpot Poker M.H.
  • Jacks or Better Multi-Hand
  • Joker Poker Multi-Hand
  • Bonus Deluxe Bonus Poker
  • Split Way Royal
  • Tens or Better
  • And more!

There are a few duplicate titles, as you can see from the list above. The biggest difference is either the software developer who created and/or whether it’s a multi-hand variant.

Despite the duplicate titles, this isn’t too bad of a list. There are more than 15 unique games to choose from.

We then proceeded to launch a couple of their games to get an idea of their graphics and limits you can play for.

First, we opened a Tens or Better game. This was interesting graphics-wise because the screen looked like an older video poker game you’d find in a B&M casino. However, the graphics also included pieces of the machine around it. This had a metallic, realistic feel to it. It was so shiny you could see the reflection of the game screen in it.

On this machine, you could wager anywhere from $0.02 to $1.00 (with several increments in between). The most you can bet on max coins is $5 per round.

Next, we opened their Jacks or Better multi-hand game. This gave you the option to play 5, 10, 25, 50 or 100 hands simultaneously.

The Jacks or Better machine had similar graphics to the Tens or Better game. The denominations were the same. But because you’re playing multiple hands at the same time, you could bet as much as $25 per round (for 5 hands).

Last, we opened up their All-American machine. This was the same as the other machines we played. The biggest difference here, though, is that they had a progressive jackpot worth more than $1,000.

All in all, House of Jack has done a pretty good job with their video poker section. This is more than what we can say for some of the casinos we’ve reviewed recently.

Slots

House of Jack had more than 300 slot machines when we reviewed them. They have several neat machines, including some 3D titles we’ll talk about in just a second.

First, here are some specific titles you’ll get to play here:

  • Under the Bed
  • The Tipsy Tourist
  • True Illusions
  • Treasure Room
  • The Slotfather
  • Sugarpop!
  • Sin City Nights
  • Rockstar
  • Pinocchio
  • Vegas
  • Once Upon A Time
  • Mamma Mia
  • Lost
  • Mad Scientist
  • House of Fun
  • It Came From… Venus!
  • Greedy Goblins
  • The Glam Life
  • Gold Digger
  • Gladiator
  • Good Girl Bad Girl
  • Jekyll & Mr. Hyde
  • Diamond Jackpot
  • Aztec Treasures
  • At the Movies
  • After Night Falls
  • Arrival
  • Fruit Zen
  • Big Bad Wolf
  • Wild Chase
  • Wolf Treasure
  • Amazing Kong
  • Gangster Cats
  • Royal Frog
  • Frankenslot’s Monster
  • Firestorm
  • Tycoons
  • Fire & Steel
  • Blue Reef
  • And more!

See what we mean? You’ll find a large and diverse selection of slots here.

Keep in mind that the slots in the list above exclude many of the slots you’ll get to play from Microgaming. That includes their one-off and licensed slot machines.

It’s not like you need those, though. We think the ones from Betsoft will give you plenty of entertaining action. Betsoft is the company behind most of the 3D slots on House of Jack. However, it’s not so much the fact that they’re 3D that makes them so much fun.

It’s everything else.

For example, we’ve played Under the Bed, Mad & Madder Scientist, The Slotfather and Rockstar several times.

What makes these games so much fun is that they remind us of video games. They have short intros that give you an idea of who the characters are before you get to play the game. Then during the game, the characters move and talk. They really get involved during the bonus rounds.

You have to see (and play!) them to fully appreciate what we’re talking about.

If those aren’t your bag, then maybe you’re into progressive jackpots? House of Jack has several of them for you to choose from. For example, you can play Greedy Goblins (a 3D slot) which had a jackpot worth nearly $125,000 when we last checked. Their Treasure Room slot has a jackpot worth almost $50,000.

These may not be worth millions, but you sure wouldn’t see us complaining about a 5 or 6-figure score. Of course, if you WANT a 7-figure score, check out Mega Moolah. That machine has probably made more millionaires the past decade than any other progressive slot.

The bottom line – slots players will have loads to choose from in terms of slot type, features, themes, and more. There’s very little, if anything to complain about here.

Banking Options

Here are the details about the banking options at House of Jack. We’ve also included details about their fees and banking limits.

Deposits

You can use the following options to fund your account:

  • Visa
  • MasterCard
  • Neteller
  • Skrill
  • Instadebit
  • iDebit
  • paysafecard
  • ecopayz
  • Neosurf
  • uPayCard

The minimum deposit is $10, or $20, if you want to receive a bonus. Their support told us that they do not have an upper limit on deposits.

Withdrawals

You can cash out your winnings using these options:

  • Visa
  • Neteller
  • Skrill
  • Instadebit
  • EcoPays
  • Bank Transfer

They don’t charge withdrawal fees, which is cool. The exception is if you don’t roll your deposit over at least one time. In that case, you may get hit with a 10% or higher fee on your cash out.

As for limits, they say that the most you can is cash out is $10,000 per week. They also say the most you can cash out from a bonus is $10,000 (though their terms say $5,000).

The $10,000 per week limit is very reasonable compared to other casinos who impose weekly limits. Even better yet, there are no limits on progressive wins. Once your win is verified, you can cash it out in full.

Payment processing can take up to four hours. However, House of Jack doesn’t process payments over the weekend. If you make a cash out request on a Friday night, or over the weekend, you’ll have to wait until Monday for your request to go through.

From there, payments will clear as fast as instantly to as long as 3-5 business days. It just depends on the banking method you use.

Bonus Promotions

Here are the offers running at House of Jack:

  • Welcome Offer – You’ll receive $450 over your first 3 deposits at House of Jack. Here’s how it works:
  • 1st Deposit – Get a 100% match bonus up to $250. You’ll also receive 100 free spins at the rate of 10 per day, for 10 days.
  • 2nd Deposit – Get a 50% match bonus up to $100
  • 3rd Deposit – Get a 100% match bonus up to $100

The minimum deposit to claim this offer is $20. Claim it all and you’ll have an extra $450 to play with.

Each bonus will have a 50x playthrough and 100-bet-minimum before you can cash out your winnings. However, your free spins don’t have a playthrough. Anything you win is yours to keep.

  • Rock On & Spin – Make a deposit of $20 or more and you can receive free spins to use on their The Wild Chase slot machine. Receive between 20 and 100 free spins depending on the amount you deposit.
  • Choose Your Treasure – This offer gives you two choices – a 30% match bonus up to $100 or 25 free spins for their Gold Lab machine.
  • Match Flash Back – This is another offer where you get to make a choice. You can choose between a 25% match bonus on deposits of $20 or more OR a 50% match bonus on deposits of $150 or more.
  • Weekend Slinger – Make a deposit from Saturday to Sunday and get a 35% match bonus up to $100. You’ll also receive 20 free spins for their Sticky Bandits slot machine. If you deposit before 23:59 UTC on Saturday, you’ll receive an extra 20 free spins.

And that’s it for their offers. They also have a VIP program, which we’ll talk about in a second.

Other than their evergreen offers, they have limited time deals from time to time. For example, they recently introduced a new game. Part of that event included a small offer where you could get 20 free spins to use on that machine if you made a deposit of $20 or more.

That’s the type of deal to keep your eyes open for if you like to try new games or simply want 20 free spins.

Then there’s their VIP program:

  • VIP Program – House of Jack’s VIP program is the same as Casino-Mate. They want you to “blow them away with your gaming loyalty” before you’re allowed to join. Once you do, you’ll receive perks like:
  • Larger cash out limits
  • Dedicated VIP manager
  • Faster cash outs
  • Exclusive deals and bonuses
  • VIP offers
  • Free gifts

And so on. Pretty much the same thing EVERYONE says.

Even if you ignore their pompous attitude and high standards, it’s a bit of stretch to expect people to gamble thousands of dollars here with House of Jack being so new. For that reason, it’d make far more sense to have a general VIP program available to everyone.

Mobile Friendliness

House of Jack offers an instant play mobile casino. There’s no download necessary. Just type in houseofjack.com into your mobile browser and you’re set.

We used an iPhone 6 to review their mobile casino. However, Android and, more than likely, Blackberry and Windows will be able to play here too. You just need to be able to run Flash on your phone or tablet.

Interestingly, when we reviewed them, they had more games on their mobile casino than their desktop. We suspect that it could be due to viewing their casino from multiple (and different) locations. Some locations will simply have access to more games than others.

Their mobile casino had nearly 350 video slot machines. They also had a handful of table games, blackjack, and roulette games. There were plenty of video poker and ‘other’ casino games too.

Everything was laid out well and easy to find too.

Overall, it was a solid selection of games. We have no complaints about their mobile casino.

Customer Support

You can get in touch with support using:

Envelope
PHONE: 1800 006 285
LIVE CHAT: Available 24/7

The last thing we expected to see is a phone number. It’s awesome to see a smaller casino allocate their resources in this way, instead of funneling everyone through their email support.

Speaking of which, we sent them an email to ask about their banking limits. We received a response in less than an hour and they answered our question without any follow up necessary.

We have no complaints here, either.

Conclusion – House of Jack

Alright, now that we’re done with our review, let’s answer the question that matters most:

What do we think of House of Jack?
The short answer: they’re not too shabby.

Now for the longer answer:

We like how they have loads of casino games to choose from several top-notch software providers like Microgaming, Quickspin and Betsoft.

They have several promotions too. You have plenty of incentives to chase once you’re done with their welcome offer.

However, one of our biggest complaints is that it’s extremely difficult to know what games you’re going to be able to play until you sign up. We viewed their casino from multiple countries to get an idea of how much their game selection varies.

It’s pretty crazy.

You can view their casino from one country and have access to all their games – including those from Microgaming. If you live in another country, though, it’s possible your choices will be cut in half.

It’s not entirely their fault. Software providers have rules to follow too.

That said, the possible fix to this problem is to add more software providers to your lineup. That way your players will have the biggest selection of games possible, regardless of where they live.

Maybe that’s something we’ll see them do in the future.

Last, we’d like to see a public VIP program. Not just the program they have for fancy pants players with more money than what most normal folk would know what to do with.

The bottom line, though – House of Jack looks like a decent casino. We wouldn’t recommend them if you already have an account at Casino-Mate, as the differences between them are subtle at best.

If you don’t have an account at Casino-Mate, though, then we see no reason not to create an account at House of Jack.

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