Honest Review of Lucky Creek Casino

Belly up to the bar, grab yourself ice-cold sarsaparilla, and get your silver ready for those one-armed bandits. Lucky Creek takes you back to the Old West with a custom casino that carries that theme throughout your experience.

Lucky Creek happens to be one of those rare services that accept players from the United States as well as most other locations around the globe.

The uniqueness doesn’t stop at the theme. It’s carried into the gaming areas as the casino is powered by Saucify. So, it features a custom collection of slots that you won’t find through many other websites.

The 141-game collection doesn’t include live dealer tables but does provide slots with fun premises like pirates, ancient Egypt and Greece, sports, wizards, superheroes, and yes, even the Wild West.

You can also play video poker or grab a seat at a blackjack, poker, or roulette table. If keno or scratch cards are your games of choice, you’re also in luck.

To provide you with the fairest and overall most accurate impression of the Lucky Creek Casino, we individually reviewed every part of the service, including banking, promotions, and of course, the gaming.

You’ll be able to jump to the section that’s most important to you as well as read a wrap-up that puts all of the pieces together.

VISIT Lucky Creek Casino
Device Compatibility:
Key Information
    • Website: www.luckycreek.com
    • Launched in 2010
    • Licensed by Curaçao eGaming Commission
    • Email: support@luckycreek.com
    • Telephone: 888 595 5835
Hit and Misses
    • Unique Games
    • Accepts US Players
    • Bitcoin Deposits Are Taken
    • Deposit Match and Leaderboard Promotions
    • Well-Designed Mobile Casino
    • High $100 Minimum Withdrawal
    • Fees Attached to Most Payouts
    • No Live Dealer Table Games
    • No Bitcoin Withdrawals
Payment Method

Lucky Creek Casino’s Basic Information

Lucky Creek is one of five casinos in the Genesys Club gaming group that also includes Wizbet, Grand Eagle, Treasure Mile, and Mandarin Palace.

Genesys Club

The alliance is a benefit for players as they can play on any or all of the five casinos, and their betting is then combined into one loyalty club. It’s a way to accumulate points much faster without having to stick to one particular website.

All of the Genesys Club websites are powered by Saucify, so these aren’t the typical games that you’ll find in dozens or even hundreds of other top online casinos. It’s a custom platform offering different slots, table games, and video poker.

Licensing and Regulation

All of the Genesys Club casinos are licensed and regulated by the Curaçao eGaming Commission. Payment processing is handled by Ardway Limited based out of Malta.

One of the things we especially like about Lucky Creek is the transparency it provides. You don’t have to be a master sleuth to find out who owns the casino and how to reach them or a licensing agency that would govern player issues. Everything is publicly posted. There’s even contact information for Ardway in the terms and conditions area.

Restricted Locations

Lucky Creek happens to be one of the rare casinos that provides betting services to Americans. In fact, it’s premised on the Old West in Colorado.

The saloon doors are open to most around the world, but there are a few exceptions that are explicitly noted, including the following:

  • Australia
  • Bangladesh
  • Brazil
  • Croatia
  • France
  • Hungary
  • Ireland
  • Japan
  • Mexico
  • Netherlands
  • Poland
  • Romania
  • Russian Federation
  • South Africa
  • Spain
  • United Kingdom

UK Clarification

Although these exempt locations are listed in the terms and conditions, we noticed some discrepancies. Not only does Lucky Creek offer GBP as a currency option, but it also calls out players from the UK in a few instances.

For example, section 10.2 of the terms and conditions state, “Only UK players can register with a GBP current, contraventions to this will result in a withdrawals being voided and the account in question being closed.”

We want to be clear on this issue. Lucky Creek does not have the required UK Gambling Commission remote license. While it lists the United Kingdom in the list of excluded areas, the fact that it also addresses UK players in more than one instance leads us to believe that they may still accept those registrations.

The UK has strict rules regarding licensees. If you live in Great Britain or Ireland, don’t take a chance. Find a casino that’s licensed in your area. There are plenty available that are legally accepted and regulated for your protection.

If you live in the United States, though, the doors are open to you, and you can take advantage of all of the slots, video poker, and table games provided by Lucky Creek.

The Casino

Lucky Creek is relatively small compared to most. The casino features 141 total games, and they’re all played against the computer, as there isn’t live dealer casino availability.

What you may especially like, though, are the exclusive slot games. You won’t find them just anywhere, as Saucify is more of a boutique company that focuses on a limited number of clients.

The Game Collection

While there isn’t a dedicated app for Android or Apple devices, you don’t need one. The mobile version is a near identical copy of the full website. There are fewer games, 78 as opposed to 141, but the user experience is top notch.

With a smaller collection of games, you don’t need a plethora of sorting capabilities. Lucky Creek sections off its casino into areas including video slots, classic slots, table games, video poker, and other games.

You can search for an individual title as well. But unless you’re well-versed in the names of the games that Saucify provides, you’ll probably just want to scroll through and see what appeals to you.

If you enjoy the classic slots or specialty games like keno and scratch cards, you’ll want to stick with the regular PC or laptop version, as they’re not available for mobile play.

Inside Tip:

Lucky Creek doesn’t provide jackpot progressive slot games, but its sister site, Mandarin Palace, does have some available. Lucky Creek and Mandarin Palace share in loyalty point accumulation, so you can switch back and forth while rising through the VIP club ranks.

Table Games

The virtual pit is made up of a dozen tables, so it’s not very big, but it is broad. You’ve got blackjack, roulette, baccarat, and a poker game. The only casino regular that is notably absent is craps.

If you prefer to use your smartphone or tablet, be aware that blackjack and roulette are the only mobile table games available in those formats. You can only play the elite games, Three Card Poker, and Punto Banco on your regular PC or laptop.

  • Atlantic City Blackjack
  • Vegas Strip Blackjack
  • Single Deck Blackjack
  • European Roulette
  • Three Card Poker Elite
  • Atlantic City Blackjack Elite
  • European Blackjack
  • Single Deck Blackjack Elite
  • Punto Banco
  • Three Card Poker
  • European Blackjack Elite
  • Vegas Strip Blackjack Elite

Video Poker

Websites that welcome players from the United States tend to provide a bit more oomph when it comes to video poker, and Lucky Creek is no exception.

Not only do you have the variety with games like Rocket Jacks and Deuces and Joker Wild poker, but most of the titles are also available in 10- and 50-play multi-hand versions. Unfortunately, the multi-hand variations disappear if you use your mobile device.

  • Triple Double Bonus – 1-, 10-, and 50-play
  • Deuces Bonus Wild – 1-, 10-, and 50-play
  • Rocket Jacks
  • Jacks or Better – 1-, 10-, and 50-play
  • Joker Poker – 1-, 10-, and 50-play
  • Double Bonus – 1-, 10-, and 50-play
  • Bonus Poker – 1-, 10-, and 50-play
  • Deuces Wild – 1-, 10-, and 50-play
  • Deuces and Joker Wild Poker – 1-, 10-, and 50-play
  • Double Double Bonus – 1-, 10-, and 50-play
  • Bonus Poker Deluxe – 1-, 10-, and 50-play
  • Aces and Faces – 1-, 10-, and 50-play

Slots

Slots typically comprise the most significant part of the casino, and Lucky Creek’s slot banks include video slots and some classics that you may be familiar with already.

Whether you’re on your primary computer or walking around with your mobile device, you should find the graphics to be fast-loading and much to your liking.

There are 72 video slots and 17 classics as long as you’re on your PC or laptop. When you switch over to smartphone or tablet play, the classics are removed, and the video slots drop to 58 titles.

Video Slots

  • Tanzakura
  • Sirens Serenade
  • Stones and Bones
  • Age of Spartans
  • Elemental
  • Zodiac
  • Lucky Leprechauns
  • Small Soldiers
  • Gems n’ Jewels
  • Tomahawk
  • Midnight Racer
  • Buck$y Malone
  • Roll Up! Roll Up!
  • Wild Wizards
  • Samba Spins
  • Captain Shockwave
  • Double Trouble
  • Spin 16 Age of Spartans
  • Gunspinner’s Gold
  • Legends of Olympia
  • Football Fever
  • Le Chocolatier
  • Midnight Racer
  • Legends of Avalon
  • Frontside Spins
  • Dream Wheel
  • Buckin’ Broncos
  • Cosmopolitan
  • Rising Sun
  • Tails of New York
  • Sweet Success
  • The Purse of the Mummy
  • Pina Nevada
  • Reef Encounter
  • Molten Moolah
  • Robin Hood Outlaw
  • Yeti Hunt
  • Green’s Plant Emporium
  • Big Froot
  • Arcadia i3D

Classic Slots

  • Santa’s Surprize
  • Stars ‘n Stripes
  • Runaway Train
  • Break the Bank
  • Diamond Dare
  • Dream Wheel
  • Rising Sun
  • Cash Flow
  • Cash Puppy
  • Diamond Dare Bonus Bucks
  • Wild Berry
  • Magnificent 7s
  • Mermaid Serenade
  • Overdrive
  • Minted Sevens
  • Pina Nevada
  • 7 iSevens

Other Games – aka Specialty

Again, you won’t find long lists of options to review, but four keno games and a few scratch cards should suffice for players who enjoy life outside the slot banks and tables. These titles are only available in the full version.

  • Captain Keno
  • Keno
  • Power Ball Keno
  • Superkeno
  • Berry Picker
  • Lucky Scratch

Banking Options

When it comes to the banking situation at Lucky Creek, it could best be described as “The good, the bad, and the ugly.”

The Good

It’s important to keep in mind that Lucky Creek does cater to US players, and when that happens, banking is usually a bit trickier. So, the good news is that this casino accepts Bitcoin.

Bitcoin makes it much easier for Americans to fund an online betting account. Credit or debit cards are hit and miss… and mostly miss.

The Bad

The bad news is that some players will incur withdrawal fees, regardless of the method they choose for payouts. US players can’t get around it. Customers in other locations can avoid the costs if they use Skrill, Neteller, or ecoPayz.

Ah, if that’s the bad news, what’s ugly, right?

The Ugly

The ugly is that, even though there’s only a $20 minimum deposit, you need to have at least $100 freed up in your betting account (no bonus constraints) to be able to withdraw anything.

On top of that, it’s going to take a while. This isn’t one of those fancy, newfangled casinos that spit out your coins immediately. There’s an initial two-day pending period before anything else can happen. Then, Lucky Creek only processes payouts on Mondays and Thursdays.

Once you do get an official payout processed and in place, it’s still going to take a while, especially if you happen to reside in the United States. You’re looking at a minimum two-week turnaround for credit cards, and checks will take even longer.

If you live in other areas where e-wallets are accepted, you should fare better, as those e-wallet payments are instantly available upon issuance.

Bitcoin Clarification

Now, you may be wondering about that Bitcoin option because that should speed things up. Well, Lucky Creek’s customer service department verified that Bitcoin is only offered as a deposit option and is not a viable selection for payouts.

Processing Information

There are three timelines that players need to consider when expecting a payout from Lucky Creek.

  • Pending Time – All payouts sit in pending status for two business days before they’re reviewed
  • Internal Approval – This is the subsequent accounting measure that okays the payout and then sends to the outside financial services provider. This internal approval is only conducted on Mondays and Thursdays
  • External Processing – After the payment is approved by the casino on Monday or Thursday, this is the additional time added for outside processing, mailing, etc. For postal checks, there is a 21-business-day external processing time tacked onto the total turnaround

The US Difference

When it comes to banking at Lucky Creek, there are a few different deposit and withdrawal scenarios. Players in the US have a customized menu, so we’re going to provide you with the financial list for Americans and then the general list for everyone else, although some locations will vary slightly.

As a tip, Lucky Creek suggests that players deposit in odd numbers like 27 as opposed to round numbers like 20. It says it increases the likelihood of card approvals.

Deposits – US Players

Type Minimum Deposit Maximum Deposit Fee Turnaround Time
Mastercard – Credit, Debit, Prepaid, Gift $20 Varies None Instant
Bitcoin $20 Varies None Typically Less Than 20 Minutes

Withdrawals – US Players

Type Minimum Withdrawal Maximum Withdrawal Fee Turnaround Time (after approval and internal processing)
Credit Cards $100 $1,500 (week) $7 6-8 Business Days
Courier Checks $100 $1,500 (week) $7 5 Business Days
Postal Checks $100 $1,500 (week) $15.71 21 Business Days

Deposits – General Information

Type Minimum Deposit Maximum Deposit Fee Turnaround Time
Credit, Debit, Gift, Prepaid Cards 20 Varies None Instant
Skrill 20 Varies None Instant
Neteller 20 Varies None Instant
ecoPayz 20 Varies None Instant
Paysafecard (GBP only) 20 Varies None Instant

Withdrawals – General Information

Type Minimum Withdrawal Maximum Withdrawal Fee Turnaround Time (after approval and internal processing)
Credit Cards 100 1,500 (week) 15 6-8 business days
Skrill 100 1,500 (week) None Instant
Neteller 100 1,500 (week) None Instant
ecoPayz 100 1,500 (week) None Instant
Courier Checks 100 1,500 (week) 30 5 Business Days
Postal Checks 100 1,500 (week) 15.71 21 Business Days

Bonus Promotions

Lucky Creek’s promotional programs cover most of the bases. You’ve got a rather standard welcome bonus, but then there are daily promotional offers as well as leaderboard promotions.

Those leaderboard promotions are beneficial for players as it takes their regular gameplay and puts them in contention for additional cash and bonus incentives. They elevate the entertainment value and can potentially increase the bottom line for players who rise to the top.

Wagering Requirements

If you’re knowledgeable about online casino bonus programs, you’re well aware of the rollover component. The rollover is the number of times that either your bonus or your bonus and deposit needs to be played through before anything is eligible for a payout.

Lucky Creek has a straightforward wagering requirement of 40 times, and it applies to the bonus amount only. That means if you deposit $200 to receive $200 in bonus cash, that $200 bonus must be wagered for a total of 40 times over, or $8,000.

If you’re working off your wagering obligation, it’s best to stick with slots. Not only are slots mandatory for the welcome bonus, but they provide the most significant contribution rate across the board for all deposit match rewards. Whereas 100% of your slot betting is in play, other games come in at 50% or even less.

Welcome Bonus – 100% up to $500 Plus 25 Free Spins

As we already touched on the rollover, we won’t go in depth regarding this welcome offer except to say that for your first three deposit matches, you can only play slots, keno, or scratch cards to meet your betting obligation. Be sure that you don’t head to the tables first, or you’ll void your bonus.

The deposit match does have the 40 times rollover, and it will also apply to any free spins winnings that are accumulated. You need to play the free spins first, and then that balance is added to the bonus balance for calculating your total rollover.

Currently, the 25 free spins are good on Age of Spartans, but you do need to input a code for each of the two parts of this new player reward program.

Daily Promotion Offers

It doesn’t matter if you’re a regular Tuesday visitor, you like to play on the weekend, or maybe you check in every day; you’ll get a online casino bonus every day that you play.

Each offer is good one time per day, but you can return every 24 hours and take advantage of something new, as long as you don’t have previous bonus wagering requirements still hanging in the balance.

The daily offers break down as follows:

  • Mondays: 100% match bonus up to $200
  • Tuesdays: 80% match bonus up to $400
  • Wednesdays: 90% match bonus up to $900
  • Thursdays: 80% match bonus up to $400
  • Fridays: 70% match bonus up to $700
  • Saturdays: 75% match bonus up to $800
  • Sundays: 70% match bonus up to $750

Other offers can be sent to players directly via email or offered within in the “my account” area at the discretion of the casino.

Leaderboard Promotions

Lucky Creek offers seasonal leaderboard promotions with prizes that include free spins, bonus cash, and cold, hard cash. The top 350 slot players are placed on the leaderboard.

The total prize value per promotion is $100,000, and the top prize for the number-one ranked player is $3,000, so that’s not too shabby.

Genesys Club Loyalty Program

Whether you’re aware of it or not, you automatically opt into any online casino’s loyalty program (if they have one) as soon as you register an account and make a deposit.

These types of clubs track your deposits and betting habits, and in return, they provide you with incentives for increasing those levels. You earn points every time you stake a bet, and the more points you collect, the better your program benefits.

Lucky Creek doesn’t offer a standalone program that’s casino-specific. Instead, it’s part of a five-casino network called Genesys Club. All five casinos share player registrations as well as loyalty point tracking.

So, you can complete registration on Lucky Creek and then head over to Mandarin Palace to play some progressive slot games or check out the Wiz Bet, Grand Eagle, or Treasure Mile casinos.

Loyalty rewards is a five-tier club that starts out with “Newbie” and zero points earned. You then level up to Bronze, Silver, Gold, and Platinum.

The club benefits increase accordingly, so you get better bonuses at higher tiers. Rewards include exclusive tournaments, extra weekly match bonuses, and birthday offers, and platinum-level members even have a personal VIP host available to them.

The one significant benefit that some players will appreciate above all else, though, is the higher withdrawal allowances.

If you’re a newbie or a bronze-level player, you’re limited to payouts totaling $1,500 per week. Level up to silver, though, and you can request $2,500. Gold members can claim $3,500, and the highest platinum-level customers are eligible for $5,000.

You don’t have to fill out any specific registration form to be a part of the Genesys Club loyalty program. All you have to do is register a player’s account, and you’re in and will start earning points immediately.

Mobile Friendliness

One of the things we like best about the Lucky Creek Casino is its mobile version. It’s an accurate replication of the main website.

While it doesn’t provide as many games, it stays true to the look and setup. It’s easy to use, and the graphic depictions for each of the games are big and bright. You wouldn’t easily make a mistake, which is important when betting on the go.

The above-average mobile format eliminates the need for any gambling apps. We understand that some people are app-loyal, but just pull up this site in your mobile browser, and you should be quite satisfied.

Customer Support

We previously touched on the transparency that Lucky Creek provides. Just as it’s important to know who’s behind the casino you’re using, it’s also essential to be able to reach someone if you need assistance.

Accessible

Lucky Creek gets high marks for accessibility. Customer service is available seven days a week, 24 hours a day. Not only that, but you have your choice of contact method. You can chat or call for immediate assistance or send an email if you’re not in a hurry for your response.

Live Chat

We reached out to the customer service department using live chat and ended up with a lukewarm impression of the level of service. While we recognize that assistance varies depending on the agent, you probably wouldn’t consider the gentleman who responded to us to be overly friendly.

First of all, the chat service has an automated reply that’s given after an agent initially responds to you. The auto-reply mentions the current promotions and concludes with “Good luck and happy gaming!” so you think that the representative has exited the conversation. That wasn’t the case, but it was a little misleading.

We asked a simple question, and the answer was vague and a bit curt. We did eventually get to the heart of the matter with a satisfactory reply, but it took some back and forth that was unnecessary.

So, on the one hand, customer service is answered quickly, and you should get the information you’re seeking. But on the other hand, customer service can affect your overall perception of any business. Lucky Creek’s just didn’t give us a warm and welcome feeling.

Envelope
PHONE: 888 595 5835
LIVE CHAT
HOURS: 24 Hours a Day, 7 Days a Week

Responsible Gaming Assistance

Lucky Creek has a menu item, located in the homepage footer, that’s dedicated to responsible gaming. If you contact customer service, they can help you to cancel your member registration or set a maximum deposit level that will help you to keep spending under control.

The responsible gaming page does mention that Lucky Creek carries ICRA certification, which is from the Internet Content Rating Association. The ICRA is a non-profit that helps to prevent underage access to websites like casinos.

Conclusion – Lucky Creek Casino

The Lucky Creek western theme is executed well. It has a unique flavor that sets it apart from other websites and makes it memorable. The same welcoming design carries over into the mobile site, so players on the go don’t feel short-changed.

While there are many things to like about the Lucky Creek experience, you can’t ignore the banking situation that could use a lot of work. A $100 minimum withdrawal is out of line, especially for players depositing the minimum $20. To rub salt in the wound, the casino also charges fees for many withdrawals.

Of course, this does depend on where you live and the financial situation in your area, but US players are just out of luck. There’s no way around at least a $7 charge, and checks will cost you even more.

Aside from the banking situation, including the unnecessarily extended withdrawal turnaround, players should enjoy some of the bonuses and promotions. We’re never going to praise rollovers, but 40x on the bonus amount only is relatively standard and even on the low end of the spectrum.

The casino itself, while not the largest, does offer decent variety when it comes to the different types of games, especially table games and video poker.

When you’re limited in size, having diverse options is beneficial, and Lucky Creek does a great job of shaking things up, so you don’t have to settle for something you don’t enjoy.

As the Lucky Creek Casino is a part of the five-casino Genesys Club network, it’s like having five sister casinos lined up on the street. You can move from one to the other or go back to your favorite at any time. Your registration is shared, as well as your loyalty point accumulation.

Minimum $20 deposits, easily accessible customer service, unique casino games, fun bonuses and tournaments, and five casinos in one… see if it’s a winning combination for you!

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  1. Matthew Messenger June 28, 2021 at 9:28 am

    This is the worst casino they have not even tryed to contact me they all the operators I’ve talked to have said they don’t know why that they won’t let me withdraw my money because I did everything they’ve asked me to do but yet I still can’t take my money out it’s a good casino but the when you’re trying to get your payment or withdrawal it’s garbage

  2. doreen greenwald June 2, 2021 at 9:40 pm

    Made a huge mistake giving this site my money..want to delete you but I invested 100.00bucks and haven’t been able to get on ..can I get my first deposit back

  3. brian September 28, 2020 at 3:06 pm

    this site is not safe. it is a scam. they offer bonus and expect you to deposit to play even if you still have fund. i tried to withdraw $520 but it was voided and just like that. it was taken away from my fund

  4. Dwight Knightley June 28, 2020 at 1:05 am

    US player here; The withdrawal process….where to begin.

    —-You CAN now withdraw with bitcoin, it says $0 fee but every withdraw I’ve ever received is an average of 13% less than amount requested..”BTC exchange differences..” (?l Same goes for BTC deposits, 10-15% missing.

    –You get no acknowledgement you’ve made a withdrawal request except account balance change. It always takes way too long to process. It didn’t process Monday? Good luck on Thursday…Still nothing? Good luck on Monday, etc. I should mention i do get an email for every deposit tho….(?)

    –Any issues have to go thru Chat, I can’t email finance team directly about my missing $300 BTC withdrawal
    I have to ask via Chat which means you deal with a new person every time on the same issue.Then youre requested to check back in 48 hours to see what finance team says. It’s like dealing with a 3rd party mediator, but by pony express.

    –Bonus Match $- your call whether to take it but remember if you hit a $7k jackpot, you of course have a 40x playthrough and a $1k max withdrawal limit. If you hit anything over $1k it may as well be $1 million. Bonus spins-any wins have 40x and $100 max withdrawal.

    I only make deposits when my balance is $0.00 making sure theres not any bonus $ leftovers that can slap max withdraw limits on a big win, even tho you won almost entirely on a cash deposit accepting no bonus.

    I just get the feeling they’re just reluctant to pay out…delays, no updates until btc hits your wallet, no way to speak/email directly to dept you need to if theres an issue, getting all the money you requested with their “$0 fee” btc withdrawals, etc.

    It would greatly improve the experience if they could fix the entire withdrawal experience. Every time I submit one, I hold my breath, especially the $1k+ requests.

    Maybe I’m spoiled from the other casino I play, Ignition: You get immediate email acknowledgement and site inbox msg that my request was submitted .Then processing plus payment always happens within 48 hours or less and the btc i receive is for the full amount requested

    A positive: You can make deposits when you have pending withdrawals. Others make you reverse your withdrawal…proballowed because the $ they lose when you can’t play during a pending withdraw request which can take 5+ days, minimum usually much longer.

  5. S April 8, 2020 at 12:04 am

    This casino i will take your money and won’t pay you, lie to you and won’t answer your attempts to solve an issue. Beware!

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