Our 2022 Captain Jack Casino Review

Captain Jack Casino is a great looking online casino, with some attractive promotions on offer and a great range of games. Their primary market is players from the United States, although they accept customers from most countries around the world.

Launched in 2008, this is a relatively new operation compared to many online casinos on the web. Despite limited options for US players, it has actually attracted a fair amount of players. This probably has something to do with the fact that the casino is powered by Real Time Gaming software, which features a good selection of popular games.

While Captain Jack Casino does have a lot of positive attributes, it does have its flaws too. There have been some reports from players about slow payouts and voided winnings. We haven’t experienced these problems ourselves, but we have no reason not to believe these reports.

For more information on everything this casino has to offer, including more on these negative reports, please read our full review below.

VISIT Captain Jack Casino
Device Compatibility:
Key Information
    • Website – CaptainJackCasino.com
    • Launched in 2008
    • Licensed in Costa Rica
    • Email – help@captainjackcasino.com
    • Telephone – 1-888-288-2939
Hit and Misses
    • VIP scheme
    • Great customer support
    • US players welcomed
    • High acceptance rate for credit card deposits
    • Questionable payout history
    • Withdrawal limits
Payment Method

Getting Started

Visit Captain Jack Casino, and the first thing you’ll notice is that the website is very striking. The pirate theme is very obvious on the home page and throughout the site, it makes for a unique look. There isn’t a huge amount of information on the home page, but there are links to find additional details about the casino.

Rather unusually for a gambling site, it’s not immediately obvious how to open an account. Most top online casinos have a prominent button or link that invites you to sign up, but that’s not the case here. You have to actually download the software or go to the instant play section before you’ll see an option to create a new account.

Once you get to this point it’s relatively straightforward to get started. You just have to choose your username and password and then provide some personal details. Your account will then be ready to go. Please note that you have to be 21 to play here.

Making Deposits & Withdrawals

Captain Jack Casino offers a number of different ways to deposit funds. Visa, MasterCard, and American Express are all accepted, and the site is very good at getting credit card deposits processed. There are other options too, such as Neteller and Click2Pay. Deposits are free, and funds are usually available to play with instantly.

There’s no good news when it comes to withdrawals unfortunately. All gambling sites face challenges processing financial transactions for American customers, but we are certain that Captain Jack could do better. Withdrawals can take several days to be processed, and then up to seven business days before being sent. It can then be a few more days before you actually have the funds.

This information is included in Captain Jack’s terms and conditions, so they are at least honest about it. However, other US gambling sites manage to do better in terms of withdrawal timescales, so we see no reason why they can’t improve in this department. They also have quite strict withdrawal limits, which is totally unnecessary in our opinion.

Even more concerning than these problems, is the fact that we have heard reports of the casino voiding players’ winnings. Casinos are sometimes well within their rights to do this, if a player has clearly broken the terms and conditions for example, but it would seem that Captain Jack may have done so unfairly on occasion. This has to be considered a cause for some concern.

Welcome Bonuses

There’s up to $11,000 in welcome bonuses available at Captain Jack, based on your first ten deposits. This seems very attractive, but these bonuses are play bonuses and cannot be withdrawn. They do have some value, because it’s still extra chips to play with, but it’s not quite the same as getting a cash bonus which can be withdrawn once you have met the wagering requirements.

The wagering requirements for these bonuses aren’t play friendly, but not excessive either. They are 30x the deposit and bonus amount combined if playing slot games, or 60x if playing table games.

Other Promotions & Rewards

The main online casino promotions this casino offers are two different reload bonuses which can be claimed on any deposit of over $30. The first is for slot games, keno, and scratch games, and is for 180% of your deposit. This is again only a play bonus, but it does come with no wagering requirements at all. The second reload bonus is for all games, and is for 250% of your deposit. This is also a play bonus, with 30x wagering requirements.

In terms of rewards, you’ll earn 1 comp point for every $10 wagered. Comp points can then be exchanged for chips. There’s also an attractive VIP scheme, with five levels. You work your way up the levels the more you play, and get extra benefits at each level. These include weekly cashback, higher table limits, exclusive bonuses, and faster withdrawals.

The Games

The software provider at Captain Jack Casino is Real Time Gaming, a well-known company which offers a great range of high quality games. As such, the game selection here is excellent, and the games are very enjoyable. They feature attractive graphics and animations, and are easy to play.

You can choose to download the game software if you have a Windows PC, or use the instant play versions direct from your browser. The instant play versions are also compatible with other PC operating systems and Macs. They work on most mobile devices too.

Customer Support

Customer support is very good at this casino. You can get in touch via phone, email, or live chat, and you can expect to get a quick and helpful response. The support staff seem to be knowledgeable, and they are usually very friendly.

Summary

Captain Jack Casino has most of the ingredients required to be a genuinely top online casino. They definitely need to improve in a few areas if they want to be considered as one though. Withdrawals need to be quicker, and the withdrawal limits need to be lowered or removed. If they can do that, they’ll be going in the right direction.

There are plenty of positive things to say about Captain Jack, but we have to advise caution when using this casino because of the reports regarding voided winnings.

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  1. Roy Radtke September 13, 2021 at 6:47 pm

    Captain Jack Casino us a rip-off!!! Do not join them, they lie, don’t pay all they owe you, and it takes them over 90 days to pay money you win!
    I had to take them to “Ask Gamblers” to get part of my wins. They refused to pay the rest.

  2. Toni V August 24, 2021 at 8:50 am

    This is by far the worst casino app I’ve ever played I have been trying for 3 months to withdraw $500 they ask for an address verification where I live I have no bills in my name so I got all the documentation they needed and they still every single day find a reason why they cannot give me my winnings I do not recommend this game it is lousy and now and now people that control it are lousy…

  3. Mark August 5, 2021 at 7:21 pm

    I would never trust this site. I was up 2000.00 real money. Then they erased it and brought my balance to 86.00. They told me it erases after bonus. That’s bogus. I got a 50.00 chip. I waged the amount needed 874.00 and still came away with a 2200.balance.
    Funny then they deleted, it went to 86.00 them I didn’t win another game.

    They are crooks

  4. Edward Huffman July 16, 2021 at 4:46 am

    One word Scam

  5. Marcus Christian July 5, 2021 at 1:31 am

    I joined and accepted the $50 free chip and won over $3,100 possibly more well being new to the online casinos and requirements I lost what I could have kept $100 I think is bull but I was going to take it and run without a warning or congratulations you made it through and I didn’t notice it until I only had $50 of it left. I got back up over $150.00 but if you’re inviting new people like that then warn them… DO NOT PLAY HERE I beat a $5124.00 play through with $1500 and got every penny but the $20 for the wire transfer. What a joke

  6. Charlene Delaney June 24, 2021 at 9:14 pm

    I would never ever make an account at Captain Jack’s casino because they feel that they can revoke your account no matter what no matter how much money you have in there I had one off of the welcome bonus at the thousand dollars and they want to revoke my account for no reason after that and it’s nonnegotiable and they cannot explain why they revoked my account they just want me to understand well Captain Jack’s casino I do not understand. On your website it says you would get back to me in five days it took me three months doesn’t make sense so beware of Captain Jack’s casino and I had no intention of withdrawing any of that money I was going to play it so much the money was gonna go right back into your casino your loss

  7. Amy May 27, 2021 at 12:22 am

    I played this casino because they had a nice bonus of 280 percent with no play through requirements or max withdrawal. Didn’t have luck so played down to a bit over of what I had put in originally (100) Go to cash out and the withdrawal options are complete sh*t, and 2 of them require fees to pull money out. The wire transfer would have been all the money I was withdrawing. I just played my money down and will never play there again. 0/10. Also live chat service is only available for “depositing customers” PRETTY SURE I DEPOSITED but still wouldn’t let me in. Couldn’t send a message to them either. Complete garbage.

  8. Alexander Wayne conner April 10, 2021 at 6:14 am

    DO NOT PUT MONEY INTO THIS GAME YOU WILL NOT EVER SEE ANYTHING FROM THEM EVER… THEY CLOSE YOUR ACCOUNT WHEN YOU TRY AND CASH OUT

  9. Joann Tenorio April 5, 2021 at 6:10 pm

    I played at Captain Jack casino and won $400, on January 19, 2021. I sent in all the required documents and was told it would take 10-15 days to process. As of today, April 5, 2021, I have not received a deposit to my checking account. I’ve emailed them several times asking about my withdrawl request. They have never responded to any emails sent. I truly believe they are NOT a legitimate casino and I DO NOT recommend anyone play at Captain Jack casino. Fraudulent and a waste of money.

  10. Cole April 3, 2021 at 6:03 am

    Just by reading the views does this casino ever pay out cuz all of them are about them not paying out and I just requested a payout of like $1,000 what are my chances to get paid LOL

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