Royal Ace Casino Review for 2022

Congratulations! You’ve stumbled upon our Royal Ace Casino review.

Covered in this review will be information about their online casino, including banking information and promotions.

Most importantly, we’ll let you know if we think it’s worth your time to check it out in 2022. So let’s get straight to it and dive right in.

VISIT Royal Ace
Device Compatibility:
Key Information
    • Website – www.royalacecasino.com
    • Launched in 2009
    • Licensed and Regulated by Costa Rica
    • Email – help@royalacecasino.com
    • Telephone 1-888-288-2944
Hit and Misses
    • Over 150 Slot Games
    • Long List of Restricted Countries
    • Limited Deposit and Withdrawal Options
    • Difficult and Lengthy Cashouts
    • Difficult Wagering Requirements for Bonuses and Promotions
Payment Method

Promotions

Do they offer a welcome bonus? What are the terms?

Royal Ace Casinos will match your first deposit at 100%, with no maximum. Use promo code NEWROYAL100. This is a very generous welcome bonus, and not one I have seen offered at many online casinos.

There are some interesting rules though.

In order to make your first withdrawal, you must have wagered the bonus amount a minimum of 30 times (60 times for table games and video poker). Plus, the player must have double the amount of the deposit bonus in their account to make a withdrawal.

Example:

Let’s say you deposit $100 and receive a $100 bonus. Before you can request a cashout, you must have wagered a minimum of $3000 in play ($6000 in table games and video poker) and you must have a minimum of $200 in your account.

To say these rules are restrictive would be an understatement. This makes the generosity of the unlimited deposit match much less appealing since it seems basically impossible to get any benefit for it (or ever get a cash-out afterwards).

What additional promotions can you claim?

Royal Ace Casino has a different promotion for every day of the week.

  • Happy Hour on Mondays is between 5pm and 7pm, when you can get an extra 50% on your bonus. You simply have to make a deposit with an active bonus, and then call them to claim during their “Happy Hour”.

Standard bonus rules listed above still apply, but at the increased percentage (and this online casino bonus does not apply to the no max bonuses).

  • On Tuesdays, your deposits are insured. Deposit $50 or more and redeem a 200% no rules bonus (eligible for play on all slots, keno, bingo and scratch cards).Standard 30x or 60x bonus rules apply as above. Use promo code TWOFER.
  • Wednesday is $100 free chip day on Royal Ace Casino. All you need to do is have made a deposit on Monday, Tuesday or Wednesday and call them on Wednesday to get your $100 free chip. Standard bonus rules above apply, plus a minimum/maximum withdrawal amount of $100.
  • Thursdays are Thriller Thursdays. For every $50 deposit you make on Thursdays, you will get $160 for free (use promo code THRILLER). You can redeem this as many times as you want on Thursdays. There are no requirements or withdrawal limits on this bonus. Bonus can be used for Slots and Keno games only.
  • On Fridays, you can get a free entry into the “Weekly $5000 PayDirt Slot Tournament” just by making a deposit of $50 or more. Just contact the casino right after making the deposit for your entry ticket.
  • Saturdays are Spin-O-Rama Saturdays on Royal Ace Casino. You can get a 200% no rules slots bonus and 50 free spins on Achilles, Voodoo Magic or Wild Wizards (promo codes: ACHILLES, VOODOO or WIZARDS). No wagering requirements or limits on withdrawals. Bonuses can only be used on slots, keno, bingo and scratch cards. Bonus amount will be removed from your withdrawal request, as it is considered non-cashable. Spin winnings do not have limits on cashouts.
  • Sunday is the day with the cherry on top. All you have to do is make a deposit any day of the week, then call them on Sunday for bonus free chips. The more you deposit during the week, the more you earn. Deposit between $1 and $100, earn $15 free. Deposit between $101 and $250, earn $25 free. Deposit between $251 and $500, earn $50 free.  Deposit between $501 and $1000, earn $125 free. All free chips have the standard 30x and 60x rules listed above. Free chips not allowed in Baccarat, Craps, Pai Gow, Pontoon, Roulette, Sic Bo and/or War.

Though it’s great to see so many offers, it doesn’t seem like many of them are attainable, considering the 30x and 60x wagering requirements. Not to mention the double cashout requirement. I’d like to see a couple of offers with no strings attached.

Do they have a comps and/or VIP program?

Royal Ace Casino’s VIP program has 5 levels, and they say that all VIP members of all 5 levels will have access to exclusive VIP promotions and bonuses (but it doesn’t say what they are).

All 5 levels also get their monthly insurance paid at the start of every month (but again, it doesn’t say what that involves). That being said, the 5 levels are as follows:

  • VIP Level 1 – Jack: members will earn 1 comp point for every $10 wagered.
  • VIP Level 2 – Queen: members will earn 1 comp point for every $7.50 wagered.
  • VIP Level 3 – King: members will earn 1 comp point for every $5 wagered. Members also get specialized gifts on “Special Days” and a $10,000 Casino Balance Insurance.
  • VIP Level 4 – Ace: members will earn 1 comp point for every $5 wagered. Members also get specialized gifts on “Special Days” and a $25,000 Casino Balance Insurance.
  • VIP Level 5 – Royal Ace: members will earn 1 comp point for every $2 wagered. Members also get specialized gifts on “Special Days” and a $50,000 Casino Balance Insurance.

There is no information listed about how to move from one level to the next, or what the requirements might be for maintaining these levels.

They do provide a Special VIP-Member phone number for questions (1-855-649-3434).

Casino Games

Royal Ace Casino has all the basics including slots, table games, video poker and specialty games. One of the popular features missing from Royal Ace Casino is a live dealer casino option.

What devices is their casino compatible with? Are they mobile compatible?

Royal Ace Casino has both an instant play casino and a download version for your desktop. This means all operating systems (Windows, Mac, etc) can access their casino by using any of the available browsers (Google Chrome, Safari, FireFox, Internet Explorer, etc). The download software is also compatible with all desktop computers.

Royal Ace Casino does not have a mobile app for your smartphone or tablet, but it does have a mobile-friendly website that functions just as well as the desktop version on your computer.

What are some examples of games you can play?

Here is a list of the games available from each of Royal Ace Casino’s main categories (slots, table games, video poker, specialty games). The slots list is just a portion of the most popular slots, whereas the rest of the categories are the complete list of games offered.

Slots

  • Achilles
  • Aztec’s Treasure Feature Guarantee
  • Bubble Bubble
  • Builder Beaver
  • Caesar’s Empire
  • Cleopatra’s Gold
  • Crazy Vegas
  • Diamond Mine Deluxe
  • Fruit Frenzy
  • Hairway to Heaven
  • High Rollers
  • Loch Ness Loot
  • Mayan Queen
  • Ninja Star
  • Orc vs Elf
  • Paris Beauty
  • Pirate Isle
  • Prince of Sherwood
  • Regal Riches
  • Rudolph’s Revenge
  • Santastic!
  • The Big Bopper
  • The Naughty List
  • The Nice List
  • The Three Stooges
  • The 3 Stooges Brideless Groom
  • Triple Twister
  • Warlock’s Spell
  • Witch’s Brew
  • Year of Fortune

Table Games

  • Baccarat
  • Blackjack
  • European Blackjack
  • Face Up 21
  • Let’em Ride
  • Match Play 21
  • Pai Gow Poker
  • Perfect Pairs
  • Pontoon
  • Red Dog
  • Suit’em Up
  • Super 21
  • Texas Hold’em Bonus Poker
  • Tri-Card Poker
  • Vegas Three Card Rummy
  • War

Video Poker

  • Aces and Eights
  • All American Poker
  • Bonus Deuces Wild
  • Bonus Poker
  • Bonus Poker Deluxe
  • Deuces Wild
  • Double Bonus Poker
  • Double Double Bonus Poker
  • Double Double Jackpot Poker
  • Double Jackpot Poker
  • Jacks or Better
  • Joker Poker
  • Loose Deuces
  • Mystery Bonus Poker
  • Pick’em Poker
  • Sevens Wild

Specialty Games

  • 5 Diamond Blackjack
  • American Roulette
  • Bonus Bingo
  • Craps
  • European Roulette
  • European Slot Poker
  • French Roulette
  • Hot Dice
  • Keno
  • Lucky 8’s
  • Magic 7’s
  • Multiplayer Roulette
  • Roaring Twenties Bingo
  • Sic Bo
  • Treasure Tree

What do you think of their casino?

When it comes to gaming options, I think Royal Ace Casino has a good selection of games. There are enough slots and video poker games to keep most players entertained. Though the lack of branded slot machines is disappointing (with the one exception of The Three Stooges, of which there are two slot games available).

Royal Ace Casino has most of the table games that players will be looking for, though not in great variety. There is only 1 craps table, 4 roulette games and 1 baccarat table.

There is at least one table for each game you will find in any brick and mortar casino, however, if table game variety is what you’re after, this might not have enough to satisfy your taste buds.

Royal Ace Casino is also missing a Live Dealer Casino. This would be a great way to bump up the table game variety, with the added bonus of streaming webcam technology to interest table game players.

Overall, while I think most casino players would find some games to interest them, there isn’t enough variety to keep them coming back for more.

Banking

Payment methods can vary depending on location. The following deposit options are currently listed on their website:

  • Visa
  • Neteller
  • Bitcoin

The following withdrawal options are currently listed on their website:

  • Neteller
  • Bank Wire
  • Bank Checks
  • Bitcoin

Royal Ace Casino has a number of rules surrounding withdrawals:

  • All deposits by credit card will only receive withdrawals via check or bank wire.
  • The minimum allowable withdrawal amount is $100 for all methods.
  • All withdrawals by check or bank wire may be subject to a processing fee (but this fee is not listed on their website, which is very concerning).
  • A maximum of $2500 in withdrawals allowed per week.
  • Additional documentation can be requested by Royal Ace Casino, and pending payments can be delayed and/or canceled until those documents have been approved.
  • Bonuses can only be cashed out after all bonus requirements have been satisfied (see Promotions section for more details).
  • Checks must be deposited within 30 days and can take up to 45 days to clear.

Customer Support

How do you contact Royal Ace Casino? When are they available?

Royal Ace Casino offers support 24 hours a day, 7 days a week, via:

Envelope
PHONE: 1-888-288-2944
LIVE CHAT

Company

Who owns and operates Royal Ace Casino? How long have they been in business?

Royal Ace Casino is owned and operated by Emoney Processing LTD Casinos. They have been in existence since 2009.

How’s their reputation? What do others think of them?

Even though Royal Ace Casino states that they are “the world’s #1 Online Casino”, there isn’t much evidence of that online. There are actually so many negative reviews online, it was a challenge to find a positive one.

And the only positive one I found was simply because they offered The Three Stooges slot game (apparently it’s that one person’s very favorite game and therefore worthy of a glowing review).

Their player reviews are terrible on www.askgamblers.com (rating only 2.97 out of 10) and there are over 100 complaints. By far the most common complaint is the lack of timely cashouts.

Out of the first 100 complaints on the site, the vast majority reported cashout delays and false information from customer support regarding the cashout process. There are also a large number of complaints about payments being outright refused or canceled.

Royal Ace Casino only gets a 1.1/5 rating on www.LastestCasinoBonuses.com.

They warn players to use extreme caution if they decide to play at Royal Ace Casino, due to extremely slow payments and poor customer support.

They state that Royal Ace Casino has unacceptable business practices of taking over a month to pay players, at a minimum.  They even go so far as to advise players to not play at Royal Ace Casino.

Based on Royal Ace Casino’s overall online reputation, I’m strongly hesitating when it comes to this website. The severe restrictions surrounding their bonuses and withdrawal rules are also causing me major pause.

I would have to say that overall, I would recommend skipping this site to avoid the hassle of payout delays and the run-around from customer support.

Restricted Countries

What countries are prohibited from playing here?

Players from the following countries are restricted from playing at Royal Ace Casino:

  • Afghanistan
  • Algeria
  • Albania
  • Armenia
  • Angola
  • Bahrain
  • Bangladesh
  • Belarus
  • Belize
  • Benin
  • Bhutan
  • Bosnia and Herzegovina
  • Botswana
  • Brazil
  • Brunei
  • Bulgaria
  • Burkina Faso
  • Burundi
  • Cambodia
  • Cameroon
  • Central African Republic
  • Chad
  • Cocos Islands
  • Columbia
  • Comoros
  • Congo
  • Costa Rica
  • Cote D’Ivoire
  • Cuba
  • Czech Republic
  • Djibouti
  • Dominica
  • Dominican Republic
  • Ecuador
  • El Salvador
  • Equatorial Guinea
  • Eritrea
  • Ethiopia
  • Fiji
  • French Guiana
  • French Polynesia
  • French Southern Territories
  • Gabon
  • Gambia
  • Ghana
  • Gibraltar
  • Grenada
  • Guadeloupe
  • Guatemala
  • Guinea
  • Guinea-Bissau
  • Guyana
  • Haiti
  • Honduras
  • India
  • Indonesia
  • Iraq
  • Iran
  • Isle of Man
  • Israel
  • Jamaica
  • Jersey
  • Jordan
  • Kenya
  • North Korea
  • Kuwait
  • Kyrgyzstan
  • Laos
  • Lebanon
  • Lesotho
  • Liberia
  • Libya
  • Malawi
  • Mali
  • Mauritania
  • Moldova
  • Mongolia
  • Morocco
  • Mozambique
  • Myanmar
  • Nagorno-Karabakh
  • Nauru
  • Nepal
  • Nicaragua
  • Niger
  • Nigeria
  • Oman
  • Pakistan
  • Palestine
  • Papua New Guinea
  • Philippines
  • Romania
  • Rwanda
  • Samoa
  • Sao Tome and Principe
  • Senegal
  • Sierra Leone
  • Somalia
  • South Sudan
  • Sri Lanka
  • Sudan
  • Swaziland
  • Syria
  • Tajikistan
  • Tanzania
  • Timor-Leste
  • Togo
  • Turkmenistan
  • Tuvalu
  • Uganda
  • United States (Maryland)
  • United States (New York)
  • Venezuela
  • Western Sahara
  • Yemen
  • Zambia
  • Zimbabwe

Conclusion

What do we think of Royal Ace Casino? Do we recommend them to our readers?

I think the games are enjoyable and the software is dependable.

However, their unreliable business practices are a huge deal-breaker for me. The deposit and withdrawal processes should be fast and reliable like clockwork. In this day and age, there is no excuse for unreliable processing times.

When it comes to my money, I want to know it’s safe and secure, and that I can access it whenever I please. With all their rules surrounding bonus requirements for cashouts, it seems like they are holding players funds hostage. And that is something I simply cannot condone.

For these reasons, I do not recommend Royal Ace Casino to players.

This is just an opinion, so, by all means, please do your own research and come to your own conclusions.

Should you decide to make a deposit and give it a chance, I would ask that you be careful before accepting any match bonuses on Royal Ace Casinos. I would hate to see your money get held captive against your will!

23
Comments
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  1. joselakers September 16, 2021 at 1:05 pm

    Sorry for my English I’m using a translator. The casino is a scam. You register and they give you free chips and bonuses that if you complete them you will never receive the money. First they will tell you that you can only use a chip when they give you more than One without you requesting them. Then they will tell you that in your country you cannot play, when on the page itself you can register and your country appears as accepted. It is a total scam, I do not recommend investing a single dollar on the page

  2. Erica Hitt September 3, 2021 at 6:54 pm

    Ive been waiting 7 weeks for a payout with Royal Ace and still havent even received an approval. Ill check back and update everyone.

  3. Jennifer August 15, 2021 at 5:15 pm

    I want money back in April and my money still has not been approved it’s been almost 4 1/2 months and it’s the same excuse every time that I’ve escalated it to the proper person to get my money

  4. Cb July 21, 2021 at 7:25 pm

    Ridiculous, not able to withdrawal and cash out winnings terrible process.. they have no process to take your money but but not that easy to get you winnings or help from support

  5. Shannon R COLEMAN July 20, 2021 at 4:51 pm

    I have been waiting over 2 months for approval of my payout request. I call EVERYDAY and recently twice a day and each time I am told to allow more time.

  6. Joe Sweeney June 22, 2021 at 9:13 pm

    royal aces casino took my 60.00 in bit coin (wich was confirmed) and refuse to give back
    help

  7. Aiman Khalil May 25, 2021 at 2:24 pm

    I requested my winning to be sent to my home address OVER 3 MONTHS AGO AND HAVEN’T RECEIVED ANY THINGS YET .

  8. charlie thomas wyatt May 21, 2021 at 9:00 pm

    they just straight up didnt pay me. could never talk to anyone they just kept lying to me until finally they just forfited my winnings. $40,000 worth. they should b put in jail for stealing.

  9. Patenge Chang April 27, 2021 at 6:02 am

    I agree to those tryings withdraw money. To be honest I don’t even know how this Royal ave get by pass by the law. It seem like it a scam or fraud. I don’t know why it take forever to claims my win and others people that win too.
    My biggest question is, if we pay an deposit for play the games ya put out on websites like ya so rich calling ya a casino and take our deposit in quickness, but when we win money ya act ya don’t have money and take forever pay people for there win. It sounds to me ya some fraud scam greedy company. I am gonna dig into this issues that ya make. I gonna lawsuits or have the website shut ya down, because I haven’t got my paid and I am not happy. Don’t play with people money we all work hard for it and ya should thanks us people who play and support ya. Please solve this issues and pay payments to the people that ask withdraw on theee win. May God bless ya. T.k

  10. josh March 30, 2021 at 11:22 am

    Dont waste your time or money playing here!! They lie and drag their feet!! Trust me when i say do not waste your money here!!! Playcroco or fairgo are a much better choice!!

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