Expert Review of El Royale Casino (Updated for 2022)

Our first El Royale Casino review was published almost two years ago. We gave them a favorable review then. Here are a few reasons why.

  • The unique black and purple roaring 20’s theme.
  • Solid collection of online casino slots and digital and live casino table games.
  • Generous promotions for online slot players.

Two years is a long time to go without an update, so we thought it was time to review El Royale again. We went in wanting to answer one question – is El Royale Casino legit in 2022?

The short answer – yes. Feel free to click the button below to sign up and start playing at El Royale Casino for real money now.

That said, El Royale can improve in some areas. We’re going to tell you all about that, plus everything else we love about them, in our review of El Royale Casino below.

VISIT El Royale Casino (US Customers Welcomed)
Device Compability:
Key Information
    • Website – www.elroyalecasino.com
    • Online Launch Date – January 2020
    • Licensed by Curacao
    • Email – assistance@elroyalecasino.com
    • Phone – +1 850 400 3297 or +61 1300 924 017
Hit and Misses
  • Americans accepted
  • Live dealer casino from Visionary iGaming
  • Welcome bonuses worth up to $12,500
  • Choose from 125+ slot machines
  • No fees on withdrawals
  • Offers phone support and live chat
  • Can deposit with Bitcoin, Litecoin, and Ethereum
  • Receive comp points for playing, which you can exchange for cash
  • Failed to answer all our support questions
  • Small selection of casino table games
Payment Method

About the El Royale Online Casino

You’ll be disappointed if you visit the El Royale online casino “About Us” page looking for information. The page features an inviting story that beckons you into the casino’s speakeasy, but it doesn’t actually tell you anything about the casino or the company that operates it.

We did some more research during our ElRoyaleCasino.com review to find out more. Here are some details that prove El Royale Casino is legit.

El Royale Casino
  • Infinity Media Group LTD is the company that owns and operates El Royale. This company also operates several other top USA online casinos, including Las Atlantis, Red Dog Casino, Slots Empire, and Aussie Play.
  • El Royale is a licensed online casino with a license from the Curacao e-Gaming Authority. Licenses from Curacao are not as strict as some other licensing organizations, but it’s one of only a few licensing organizations that allows companies to operate in the US.
  • All the digital games on El Royale are brought to you by RealTime Gaming. RTG is one of the most prominent software providers for USA casinos. Visionary iGaming is the provider for live dealer games on El Royale.

Because they use reputable casino software and are owned by a trustworthy company, we believe El Royale is safe for all real money gamblers. Therefore, you should be able to use the site without any concerns.

Furthermore, if you believe your experience on El Royale is unfair, you can get help from a third-party mediator. You can make a formal complaint with the Central Disputes System. CDS is a third-party organization that audits online casinos and mediates complaints with their customers.

The association with CDS makes El Royale even more trustworthy, and it should give you peace of mind.

Restricted Countries – Who Can’t Play at ElRoyaleCasino.com?

Players from the following countries cannot play at El Royale Casino for real money.

  • Afghanistan
  • Bangladesh
  • Costa Rica
  • Hungary
  • Irag
  • Lithuania
  • Netherlands
  • Netherlands Antilles
  • Romania
  • Ukraine
  • Azerbaijan
  • Curacao
  • India
  • Israel
  • Macedonia
  • Pakistan
  • Russia
  • Belarus
  • Estonia
  • Iran
  • Latvia
  • Malaysia
  • Poland
  • Turkey

We recommend you read their terms and conditions before you join in case their list of prohibited countries has changed since we last updated this El Royale Casino review.

El Royale Casino Review

El Royale Casino uses RealTime Gaming software for their digital games. This gives us a predictable but also reliable and fun library of casino games including table and card games, video poker, and slots.

They also offer live dealer casino games from Visionary iGaming (ViG). This gives you the opportunity to play table games like roulette and blackjack with a human dealer from the comfort of your own home.

What we want to do now is show you some of the games we found and enjoyed testing during our review of El Royale Casino.

Table and Card Games

El Royale Casino table games

Our first El Royale casino review revealed more than 20 table and card games. However, this number has dropped off a bit since then. These are the games we found during our most recent visit.

  • European Roulette
  • Blackjack
  • Blackjack + Perfect Pairs
  • Caribbean Draw Poker
  • Caribbean Hold’Em Poker
  • Caribbean Stud Poker
  • Let ‘Em Ride
  • Suit ‘Em Up Blackjack
  • Tri Card Poker

Most of these games are under the Table Games heading, while you’ll find their roulette games in their Specialty section. This isn’t as organized as we’d like, but it’s a minor thing overall.

What we’re most disappointed with is their lack of overall table and card games. Where are all the blackjack and roulette variations? Where is Casino War, Pai Gow Poker, or Andar Bahar?

Most online casinos have them beat in this department. We hope they read this ElRoyaleCasino.com review and add more games soon. Otherwise, it’ll make more sense for you to play these games elsewhere.

Video Poker

Video poker games at El Royale Casino

El Royale has 14 video poker machines for you to choose from – the same number of variations they had during our first visit.

  • Aces and Eights
  • All American Poker
  • Bonus Deuces Wild
  • Double Bonus Poker
  • Double Double Bonus Poker
  • Double Double Jackpot Poker
  • Loose Deuces Sevens Wild
  • Deuces Wild
  • Bonus Poker
  • Bonus Poker Deluxe
  • Jacks or Better
  • Joker Poker
  • Double Jackpot Poker
  • Sevens Wild

These games remind us of the video poker machines we played in Las Vegas. The graphics aren’t fancy and the games are simple – just as they should be.

The stakes you can play for depends on the machine. We found machines that let us wager anywhere from $0.01 to $1 per credit. This means the max you can wager is $5 per hand.

If you want to wager more per hand, we recommend you play one of their multi-hand variants. They offer three-, ten-, and 52-hand variants for each of the poker games listed above. Play the 52-hand variant at $5 per hand and that comes out to $260 per round. Not too bad.

El Royale Casino Slots

Online slots at El Royale Casino

We found more than 125 slots machines during our El Royale online casino review. Here are a few of the slot games we enjoyed playing the most.

  • Bubble Bubble 2
  • Cash Bandits 3
  • Aztec’s Millions
  • Spirit of the Inca
  • Megasaur
  • Texas Tycoons
  • Voodoo Magic
  • Secret Jungle
  • Rudolph’s Revenge
  • Asgard
  • Count Spectacular
  • Fire Dragon
  • Football Fortunes
  • Ghost Ship
  • Halloween Treasures

El Royale categorizes their slots to make them easier to find. You can sort their machines by three-, five-, and six-reels, bonus rounds, progressives, and floating symbols.

This is a good start, but we’d love it if they also had a slot theme category. That way, you could choose a slot machine based on themes like animals, money, fairytales, outer space, movies, and more.

That’s our only complaint, though. All the games worked during our El Royale Casino review – we didn’t experience any lags or errors or anything else worth reporting. Their slots section gets two thumbs up from us.

Live Dealer Games

Live dealer games from El Royale Casino

ElRoyaleCasino.com has a live dealer casino from Visionary iGaming. These are the games we found during our review.

  • Blackjack HD
  • Blackjack Early Payout
  • European Roulette
  • Auto European Roulette
  • American Roulette
  • Auto American Roulette
  • Live Baccarat
  • Super6 Baccarat

You won’t find live dealer games like Casino Hold’em, Dragon Tiger, Monopoly, or Dream Catcher here. But that’s hardly a complaint or mark against them since that’s the case for all US live dealer casinos.

One thing that stood out to us during our El Royale Casino review are their live dealer table stakes. You can play these games for much higher limits than their digital table games. For example, you can play live dealer blackjack for as much as $2,500 per hand. And you can play live baccarat and roulette for as much as $1,000 per round.

Our biggest complaint is that their video stream is a little grainy. It’s not nearly as clear or bright as the live dealer games from Evolution Gaming. That might be for the best, though, as that might mean that you can play these games with a slower internet connection.

Ultimately, we suggest you check out the live casino. It’s a nice addition to the digital games RealTime Gaming provides the online casino at El Royale.

Review of El Royale Casino on Mobile

El Royale Casino mobile app

El Royale has a mobile casino site that you can access from your device’s internet browser. It’s compatible with any internet-enabled device, including Androids, iPhones, iPads, and tablets.

Some players may be disappointed because there is no downloadable El Royale app, but most players won’t notice a difference. The mobile site allows you to do everything that an app would.

All the games that are available on the desktop version of El Royale Casino are also available on the mobile site, including the live dealer casino games. We tried several mobile games during our review of El Royale. The games functioned the same on our smartphones as they did on the desktop version.

One thing that really stood out to us was how crisp the graphics looked when we played slots and other games on our smartphones. The graphics weren’t blurred or fuzzy at all. That is a good sign that the software is specifically designed to adapt to the device you are using.

We also noticed a few minor differences that enforced that process. For example, many of the slots automatically launch in full-screen mode when you play on a mobile device, and the spin button will appear on the side of the screen instead of the bottom.

You’ll also notice that the slot games have a left-hand mode on the mobile casino. This setting allows you to change the position of the buttons so that it’s easier when you hold your phone with your right hand. The left-hand mode and other organizational differences make it easier and more convenient to use your mobile phone or other devices to play casino games on El Royale.

We enjoyed testing out the El Royale Casino mobile site during our review, and we think you’ll like it too. However, if you want to learn more about it, then read our El Royale Casino app review.

Banking Options at El Royale Casino

The banking options on El Royale make it easy to get your money to and from your casino account quickly. They have multiple options to choose from, including credit cards, cryptocurrency, and e-wallets.

Deposit Methods

Banking Method Options Deposit Limits
Credit Cards Visa/Mastercard $30-$1,000
Cryptocurrency Bitcoin, Ethereum, Litecoin $20- Unlimited
E-wallets Neosurf $10-$250
BPay PayID $30-$1,000
Most deposits get processed instantly, but crypto deposits may take up to 15 minutes.

Withdrawals on El Royale Casino

Banking Method Processing Time
Credit Cards 3-4 Business Days
Bitcoin 1-3 Business Days
Bank Wire 5 Business Days
The withdrawal limits are the same for all withdrawals. You can withdraw between $150 and $2,500 at a time. However, you may be able to get increased withdrawal limits based on your VIP level.

Where El Royale Casino Can Improve

There are many good things about the banking options at El Royale Casino. We like that they accept cryptocurrencies like Bitcoin and Litecoin, that you can deposit as much as you want with crypto. You can’t beat the 1-3 day waiting period for cash-outs, either.

That being said,  we noticed a couple of details during our review of El Royale’s banking options that we would like to see changed.

  • El Royale could offer more banking methods. Specifically, we would like to see additional crypto options since that’s the most convenient banking method for American gamblers.
  • It’s disappointing that El Royale only has one crypto option for withdrawals when they accept three different cryptos for deposits. There’s no reason why you shouldn’t be able to cash-out in Litecoin or Ethereum, too.
  • We’d like to see a lower withdrawal limit. If you have less than $150 in your account, you either have to deposit more or keep playing. We think they should drop the minimum to $25-$50.
  • On the other end of the spectrum, the maximum withdrawal of $2,500 is disappointingly low. If you win a progressive jackpot, you’ll have to withdraw your winnings in several small increments. They should either increase these limits or make an exception for progressive jackpot winners.

Other than these minor complaints, we were pleased with the banking options during our El Royale review. And despite these complaints, it should still be easy to find a banking option that works for you.

Reviewing El Royale Casino’s Promotions

El Royale Casino promotions

One of the most appealing aspects of El Royale is the wide variety of offers for both new and existing customers. Here’s an overview of the available bonuses at El Royale Casino.

El Royale Casino Welcome Bonuses

There are five different online casino bonuses available under the Welcome Bonuses category. These promotions are one-time offers that you can only use during your first few deposits.  

The primary welcome bonus is a 240% deposit match on your first deposit. Along with the deposit match, you can also get 40 free spins on Bubble Bubble 2.

In addition to the first deposit bonus, you can also get a 260% deposit match on your second deposit. Or you can choose from one of the other welcome bonus offers that El Royale online casino has available.

Bonus Description Rollover Requirement Other Terms Bonus Code
1st Deposit Deal 240% match + 40 free spins 35x Valid once for new customers TRUEROYAL
2nd Deposit Deal 260% match 35x Valid only after using the 1st deposit deal TRUEROAR
Welcome Mix 225%-245% match + 20-40 free spins based on deposit amount 35x Valid on first five deposits TRUECASH
Welcome Spins 70 free spins on 5 Wishes 20x winnings Valid on first five deposits TRUEWISH
Welcome Boost 250% match 35x Valid on first five deposits TRUECROWN
These offers are reasonably similar. The primary difference is whether you can use the same code on multiple deposits or only once.

If you choose to activate the 1st and 2nd deposit deals, you will not be eligible for any other welcome bonuses. So, if you prefer to spread your bonus out, you may want to consider one of the other options.

Special Offers

In addition to the welcome bonuses, El Royale has several bonuses that existing customers can take advantage of. Most of the reload bonuses follow the same structure as the welcome bonuses. However, some offer additional rewards based on the deposit method you choose or the amount you deposit.

Bonus Description Rollover Requirement Other Terms Bonus Code
Slots Bonus 140%-165% match 35x Valid once per day ROYALHOUR
Slots Bonus with 20% Extra 115%-165% match 35x Use Bitcoin or Neosurf to get 20% extra NIGHTSHOW
All-Inclusive Pass for Slots and Cards 125% match 40x Valid 2x per day DRESSCODE
Spins Party 70-100 free spins on Gemtopia 20x Winnings Valid 3x per day Chicago

El Royale also has a new game bonus offer that changes regularly. It typically includes a deposit match and free spins on a particular game. Check the new game bonus page for the latest offers.

It’s also a good idea to keep an eye on your account messages. This site often sends messages that include details of additional promotions that are only available for a limited time to your El Royale inbox.

You can also find more El Royale bonuses on the following page.

Comp Points

You can also earn comp points for every $10 you wager on the El Royale online casino. Those comp points can be converted to cash at a rate of one dollar for every 100 points.

We appreciate how straightforward the VIP program is. There are no tiers to keep track of or complicated contribution rates for various games. However, the simplicity of the VIP program also means that there are no exciting prizes or rewards to earn. The only reward you can get is bonus cash.

If you are looking for perks like free tournaments, prioritized withdrawals, or other perks, you might be disappointed with El Royale’s VIP program.

Our Experience with Customer Support

El Royale Casino customer support

We didn’t run into any issues during our review. All the El Royale Casino reviews we’ve read reported positive experiences too. However, it’s inevitable that you’ll need help at some point. When you do, you can reach out to the customer support at ElRoyaleCasino.com using one of these options.

  • Email – assistance@elroyalecasino.com
  • Phone – +1 850 400 3297 or +61 1300 924 017
  • Live chat

We sent them an email to ask about their promotions, specifically about the maximum bonus you can earn, their comp points, and the option to play their games for free.

They responded quickly, which is awesome. But they could have done a better job with their answers. They answered our second question but ignored the other two.

We eventually got our answers, but it would’ve been nice to have gotten ALL the help we needed from the customer support team. On the bright side, they did respond to us quickly. They have phone support too, which is a claim only a few US online casinos can make.

Wrapping Up Our El Royale Casino Review

El Royale Casino review

Now that you have read our review of the online casino at El Royale, you can see why we recommend this site.

El Royale is a safe and trustworthy online casino that offers a wide variety of slots, table games, and live dealer casino games. If you’re looking for progressive jackpots or video poker, you’ll love El Royale's variety.

On top of the fantastic casino games, this site has several fantastic bonus offers. Many of their welcome bonuses can be collected up to five times, plus there are several other bonuses for established customers.

So, what are you waiting for? You can get started on El Royale today. All you have to do is click the link below, create your account and make a deposit. That entire process will take less than ten minutes, so you can start gambling at El Royale Casino for real money in no time!

Frequently Asked Questions

Is El Royale Casino safe?
AYes. El Royale has several security measures in place to protect customers, including SSL encryption and complaint mediation from Central Dispute Systems. Moreover, the site is operated by a well-known casino operator with a reputation for offering some of the top online casinos in the US.
What is El Royale Casino’s phone number?
AIf you need to contact El Royale’s customer service department by phone, you can call 1-850-400-3297. Don’t forget that customer service agents are also available via live chat or by emailing assistance@elroyalecasino.com.
Is El Royale online casino legit?
AYes. El Royale is a fully licensed casino site that operates legally out of Curacao. The site has a positive reputation for offering fair games and paying its customers quickly.
How are El Royale Casino’s reviews on Trustpilot?
AEl Royale has an average rating of 2.6 stars on Trustpilot, but we don’t think that rating is very accurate. It’s based on only four reviews.

Three of those El Royale Casino reviews just state that the casino is a scam, but they don’t explain why the customer had an issue with the casino. The only review that actually details the customer experience is clearly from a customer who won some money initially and then had a losing streak.

These reviews are not comprehensive enough to rate El Royale. Instead, they are most likely random complaints from a few customers who didn’t win or understand the terms and conditions.

Our review of El Royale Casino is much more comprehensive and based on years of online casino experience. So if you decide to trust the reviews on Trustpilot, take them with a grain of salt.
Is El Royale Casino legal?
AEl Royale operates legally according to the terms of its gambling license from Curacao. It’s the player’s responsibility to make sure that online gambling is legal in their country or state.

In the USA, players are free to access online casino sites because there are no federal laws that prohibit it. However, some states have additional gambling laws that you need to be aware of.
Does El Royale offer no-deposit bonuses?
AAll the promotions that are listed on the website require a minimum deposit of $10-$30, depending on the banking method you choose.

However, El Royale often has additional offers available for different seasons. You can reach out to customer service before creating your account to see if they have any no-deposit bonuses available at that time.
Can I play at El Royale Casino for free?
AYes. You can play El Royale online casino games for free with demo versions. However, you can’t win real money when you play for free. Demo games are not available for the live dealer casino, either.
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  1. Amy Taylor February 15, 2021 at 2:55 pm

    El Royale is a complete scam. After sending in required documents for verification to withdraw winnings, they sold my credit card information to scanners in China. At the same exact moment I attempted to deposit a second amount on the website, three separate charges of over $500 were also billed to my bank card. Luckily, my bank caught the fraudulent activity and I immediately canceled my card.

  2. Matthew Wiens November 3, 2020 at 10:00 am

    El Royale is a complete scam. They take it in but refuse to pay it out . Beware.

  3. Toni October 10, 2020 at 12:38 pm

    One more note about my withdrawal. After supplying all necessary documents and receiving approval that everything is finally in, I have now been told they will only release $300 of my $1600 requested amount. They sent me a list of reasons why they would only release that amount. The list was a generic list that covers possible reasons. This includes your credit score. Needless to say, I have an almost perfect credit score so I’m not sure where this comes from. They will nickle and dime me now to get the remainder of my requested withdrawal.

  4. Toni Burbridge September 23, 2020 at 1:41 pm

    Terrible customer service replies to withdrawal system. When submitting documents for withdrawals (and, yes, you must submit documentation for EACH time you withdraw), it takes at least 3-4 business days to get any type of reply. And when you have satisfactorily submitted all documentation correctly, they send an email asking if everything is correct and if you reply immediately in the affirmative, it takes at least 3-4 business days to receive final approval to withdraw. It took me over 3 weeks to finalize my withdrawal.

  5. Mike September 4, 2020 at 7:20 pm

    Don’t waste your money. You need to give a DNA sample to remove your money but you can give them your money in 2 seconds . Never received my bonus . Tried to withdraw for 2.5 weeks .. finally I said F it and just blew it all so I could be done with it .

  6. Rick August 22, 2020 at 6:16 am

    Not a great casino at all. Major problem making simple deposit and collecting the bonus offered, really a pain you have to go through live chat every time just to get it. Worst part is pay out % in slots. Just played 6.25 per spin with start of 925.00, got two bonuses first one won 12.50 second one 32.00. Never any win over 115.00 and that was only once. Most are 15-60 when you are luck enough to get them. Just not a player friendly site. I play a lot and for pretty big money, love to play but love to at least have a decent % pay back to keep me playing and coming back, not with this place. Best way to describe it, its like playing at Indian Casino’s vs Vegas, Vegas advertises payout and most are pretty good, Indian Casino’s don’t have to nor do they and payout is always much lower than Vegas. This place is even worst than that. Sad because they do have a great selection of games, although boring bonuses because it’s maybe an online thing, they are all only free spins, not real fun bonus games. And like I said, bonus pay out is worst I have ever seen. Takes forever to get one, when you finally do, horrible payout, lucky to get 2-3 times your bet.

  7. cj July 1, 2020 at 8:10 am

    terrible online casino, quick to take your deposited money, super fucking slow to payout, if at all.

    Also, the 3-5 days you have to wait to get “paid” is not true. It takes 3-5 days just for them to process your request, then you have to wait another 3-5 days.

    I”ve been waiting for a month now for a payment that NEVER came through even though they claim it has.

    THEN they ask you to prove it with pictures of your bank statement.

    EVEN after i did that, I was given an answer to a question that was never asked.

    STILL waiting for 2 payouts and now no response from email.

    worthless fucking site

  8. Wang June 23, 2020 at 4:12 pm

    I don’t know the regulating agency that is in charge of this, but the casino doesn’t pay. I requested 2000 cash out and they only approved 1000. At the time, I have 10000 in the account. Then funny thing is, the 1000 never hit my bank card for one month. I have to show them my bank statement to show it doesn’t arrive. Then they say they will investigate. I think if there is a gaming control board, we should report this, it really pissed me off.

  9. KL June 23, 2020 at 7:07 am

    Do NOT put your money on here awful customer service after dealing with the validation department for 3 weeks they finally accepted my withdrawl only $300 out of the $2,500 I won! HORRIBLE CUSTOMER SERIVCE! DONT EVER USE THEM! They will not pay you out your winnings they withhold them pretty soon there going to be shut down with the way they run there site!

  10. Ben Mordick June 16, 2020 at 6:14 am

    Don’t put your money on here worst casino on planet earth. Plz listen to me wipe this shit stain off the map.

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