- Launched in 2010
- Website – http://www.SlotMadness.com
- Licensed in Costa Rica
- Email – Support@SlotMadness.com
- Telephone – (877) 767-6920
Slot Madness Review
In 2010, Slot Madness was launched by Ace Revenue Casino Group as their go-to site for popular slot games. The skin features a colorful and shiny layout that is indicative of the excitement we find playing such games.
Of course, it wouldn’t be called an online casino if it didn’t also feature your favorite other games including Sic Bo, Baccarat, and video poker.
This online casino is friendly to United States players and promises to offer unrivaled promotions and Vegas-style action.
We took it to the machines to find out if this site lives up to its self-proclaimed promises.
Who Can Play
Slot Madness is open to players in approximately 60 different countries including:
- United States
- United Kingdom
Members must be at least 21-years-old in order to play for real cash.
Who licenses this site for online gambling?
The Government of Costa Rica provides gambling licensing to Slot Madness, according to their customer support. The support staff seemed hesitant to provide the information which is not listed anywhere on the site.
This is particularly suspicious as any reputable casino lists somewhere on their website which governing body licenses them. According to the support staff, the company also has offices and licensing in the United Kingdom, Canada, and Australia.
What is the user base like?
As a fairly new site, membership to this casino is not exceptionally high. There is an average of 1000 visitors on the site during peak hours. We found that the game selection and lower betting amounts make this site more welcoming to beginner and intermediate players or those who simply want to play for fun verses for trying to strike it big.
In terms of available slot tournaments, you can expect a moderate amount of competition but overall have a decent chance of taking home even small winnings from these events.
Are there US state restrictions?
At this time, players from the following states are not able to play here due to the online gambling laws in place for these states:
- New York
Banking With Slot Madness
For simplicity, all deposits and balances are shown in USD at this site. There are only a handful of deposit and withdrawal options available and restrictions do apply. Unfortunately, most of this information is not listed anywhere on the website.
We had to contact customer support via live chat to find out the full spectrum of banking details.
What deposit methods are accepted?
Several types of credit/debit cards are accepted. For all players, they accept the following:
The following prepaid cards are only accepted for players outside of the US:
- American Express
Any US player who wishes to use a prepaid card must choose one that takes international transactions such as:
- American Express Serve
- Minimum: $50
- Maximum: $1000/ transaction
- Western Union (US Only): 3 Business Days
- MoneyGram (US Only): 7 – 10 Business Days
- Western Union (US Only) - Minimum deposit of $50 and Maximum deposit of $1350 per transaction
- MoneyGram (US Only) - Minimum deposit of $50 and Maximum deposit of $1350 per transaction
- Person2Person - Minimum deposit of $50 and Maximum deposit of $1350 per transaction
- Neteller - Minimum deposit of $30
**All deposit methods have a daily maximum of $5000.
What Payout Methods are Accepted?
Below, we have listed the only withdrawal options available:
- Bank Wire Transfer
- Check by Mail
- Wire Transfer
- Minimum: $100
- Maximum: $2,500 per week
Additional limitations on payout amounts may apply based on the restrictions of the payout method. Large payments will be split up into multiple payments with the maximum allowed by your payout method sent each week.
Every withdrawal may incur a $40 processing fee depending on the amount to be paid or the third party payment option. The processing fee is at the sole discretion of the casino and/or payout merchant. Unfortunately there is no listed guidelines for these fees and the customer support staff was unable to provide any clear information for it.
What is the payout time?
Slot Madness is not known for its rapid payout times. There are three stages to receiving your winnings – Review, Payment Issued and Payment Received. Withdrawals can be requested any day of the week and as often as you would like provided you do not exceed the $2,500 per week maximum amount. There are two options for phase 1 – Express Approval and Standard Approval.
Express approval is open to any player who withdraws less than $200 or has used a match bonus of 100% or less. These players will have their request reviewed within 3 business days.
Everyone else is subject to the standard approval time of 7 to 10 business days. Once approved, payments will be sent in 10 business days. Then there is the additional payment processing time based on your payout method.
To summarize the payout time frame:
- Express Approval: 3 Business Days
- Standard Approval: 7 – 10 Business Days
- Payment Issued: 10 Business Days from Approval, Express or Standard
- Neteller & Wire Transfer – 2 Business Days
- Bank Transfer – 4 to 6 Business Days
- Check by Mail (Only US Option) – 10 to 14 Business Days
Are there any other limitations?
Yes. Players from over half of the accepted countries are not eligible to cashout any earnings on free welcome bonuses. This includes players from:
- New Zealand
- Puerto Rico
Click the link provided above to sign up for an account with Slot Madness and take advantage of one or both of these welcome bonuses.
$50 No Deposit Bonus
|MIN. DEPOSIT||No Deposit Required|
|MAX. DEPOSIT||No Deposit Required|
|ROLLOVER||30x on Slot Games; 60x on Table Games & Video Poker|
|LIMITATIONS||None. All games allowed.|
400% Welcome Bonus
|MATCH AMOUNT||400% up to $4000|
|ROLLOVER||30x on Slot Games; 80x on Table Games & Video Poker|
|MAX. CASHOUT||10x Deposit Amount|
|LIMITATIONS||Not eligible on Craps, Sic Bo, Baccarat, Roulette, War, or Pai Gow Poker.|
Slot Madness is also “mad” about bonuses for its returning players. There are several different deposit bonuses available to those who have exhausted the welcome bonus. These bonuses are subject to standard wagering requirements and game exemptions.
Slot Madness VIP Program
The VIP program offered is nothing more than a comp program with a handful of additional perks. Players are able to earn their comp points faster as they progress through the ranks and will earn monthly match play bonuses as well as casino insurance to protect their winnings.
All levels gain access to exclusive tournaments, bonuses, and promotions. The perks of this program per level are as follows:
|VIP Level||Points Needed||Amount Wagered to Earn 1 Comp Point||Match Play Bonus||Casino Insurance Amount|
Level 5 VIP players also receive invitations to all-expense-paid trips and exotic gifts. There are two VIP deposit bonuses which can be redeemed by any VIP member, as many times as they wish.
250% VIP Slots & Keno Bonus
|MATCH AMOUNT||250%, No maximum|
|MAX. DEPOSIT||No maximum deposit|
|ROLLOVER||No play-through requirements|
|MAX. CASHOUT||No maximum cashout|
|LIMITATIONS||Eligible on slot and keno games only.|
180% All Games VIP Bonus
|MATCH AMOUNT||180%, No maximum|
|MAX. DEPOSIT||No maximum deposit|
|ROLLOVER||40x playthrough on table games and video poker only.|
|MAX. CASHOUT||No maximum cashout|
|LIMITATIONS||Eligible on all games except progressives.|
What are the terms of VIP bonuses?
Comp points cannot be redeemed from wagers made with no deposit bonuses or with funds earned from previously redeemed comp points. 100 comp points = $1. Players cannot redeem any less than 1,000 comp points at a time and they must have an account balance of $0 with no pending withdrawals.
Standard terms and conditions apply to match play bonus and comp points. Comp point winnings have no maximum withdrawal limit.
Game Selection & Software
Slot Madness offers just under 100 games to choose from. We like that the selection is not overwhelming, which is another reason why we believe this skin is ideal for beginner and intermediate players.
The graphic and audio quality of most of the games is adequate but nothing spectacular. You will find everything from progressive jackpots to table games to slot tournaments and video poker at this site.
Over half of the games offered are slot games, as the site name would suggest. You can wager between $0.05 and $1 on these games or play for free. The average jackpots for the slot games is under $2,000 with the exception of progressives.
There are four progressives offered which have pots over 1-million dollars. We would say that the quality of slot games is a step above industry standards. Play is seamless whether you’re on the site or choosing to play through the downloadable casino client.
The graphics on almost all of these games are colorful and vibrant, similar to modern-day animation.
Table Games & Video Poker
Take your pick of just over one dozen different table and video poker games. Slot Madness offers all of your favorites including Let ‘em Ride, Baccarat, and Deuces Wild. We noticed a lack of roulette in all its forms in the game selection, however.
It’s pretty clear that graphic and audio of these games is not the secret gem of this site. The cards and playing tables are pixilated like 90s computer graphics, making them difficult to stare at for long playing periods. The performance is top-notch, however, with quick response and crisp sound to accompany the mediocre graphics.
The specialty games are hardly worth mentioning as Slot Madness only offers Keno, War, and Sic Bo.
Slot tournaments are available on a monthly basis. Members are notified about upcoming events via email if they qualify as an active player. To help keep the competition fierce in the tournaments, this casino requires players to use a password to access them.
The password is only given to players who have shown skill and to be highly active on the site. Tournament prizes can be up to seven-figures.
Mobile Casino & Live Dealer Games
Much to our disappointment, this site does not offer a mobile casino application or live dealer games. Both of these features have become standard offerings on the better sites out there. We suspect that, as a whole, this casino and its software are just too new for such features. Perhaps as the user base continues to grow and the NuWorks software enhances, we will see these features offered.
What casino software is used at this site?
The game selection is powered by NuWorks Casino Software. The company is fairly new, only founded in 2011 yet has become one of the more common choices among online casino developers. This is largely due to NuWorks affiliation as the sister company to RealTime Gaming which is easily the most respected and preferred casino client around.
The library of games offered by NuWorks is largely various styles of slot games including video slots, classic slots, and progressive jackpots. They strive to make each game unique to their brand and offer a quality gambling platform for players.
What company verifies the games for fairness?
All games offered by NuWorks Gaming are verified for fairness by Gaming Labs Certified. This third party testing service verifies that online casinos follow specific guidelines for fairness as established by various governing bodies. The current certificate is valid until 2018.
Slot Madness Reputation
No amount of bonuses and games can help a site outrun its reputation. We believe that site transparency is important in the eyes of the player. A site that takes time to make sure players have valuable information whether it be about banking options and limitations or bonuses is one that clearly cares about creating the most honest gambling experience.
As for Slot Madness, there is room for improvement but we don’t feel they are hiding any substantial information or being misleading to players.
Who Owns Slot Madness?
Ace Revenue Casino Group owns Slot Madness. This company is also known for owning other popular gambling sites such as Planet 7 Casino and Royal Ace Casino. Ace Revenue Casino Group is composed of several rebranded skins originally part of Crystal Palace Group which divided and sold after its founder abruptly passed away in 2008.
Has this site or company been found to be misleading, fraudulent, or engaged in illegal activities?
The only notable bad press regarding Slot Madness, its parent company, and associated casinos is repeated complaints about long payout times and divided payments. Because this information is not present in the FAQ or banking section of the site or casino client, it is easy to be misled.
As we stated above, the payout time is extensive with a minimum time frame of 15 days. For players based in the US, expect up to 30 days before you receive your payment.
This information is stated on the site under the Terms and Conditions link located at the bottom of the page. Overall, we believe these claims to be nothing more than players being upset because they did not read through the casinos rules before signing up for an account and playing.
How are customer allegations handled?
Customers who feel that the casino has been misleading or possibly cheated them can file a complaint through Central Dispute System Corporation LTD via the link at the bottom of the Slot Madness homepage. This third-party organization works as an intermediary between the casino and the player.
However, they have no legal power. The casino requests that any disagreement a player has be submitted, in writing, within 14 days of the incident. The casino also has sole discretion to rule and/or compensate players as it sees fit. Their ruling is final.
Is Slot Madness an honest site?
We find no reason to think that this casino is not honest and reputable. Customer complaints could easily be eliminated by having the necessary information more readily available on the site and by customers actually reading through the terms and conditions and casino rules before signing up for an account.
What can we say about Slot Madness as a whole?
To start, the site is focused on providing ample bonuses and promotions to its players. The no deposit welcome bonus and the no rules bonuses which have no rollover requirements and no max cashout are the high points of this site. The game selection is moderate but the quality of the more common slot games is above average.
In terms of game selection and quality, we hope that newcomer NuWorks Gaming finds ways to enhance the visuals in their table and video poker games in the future if they expect to compete with the big dogs. Of course, the games still play smoothly and are responsive which is what the experience is really all about.
Overall, we were not blown away by the customer service nor the available customer information. You can reach support via live chat, phone, or email 24/7. A chat or phone operator will be connected to you within three minutes during peak hours. It seemed very scripted and some of the responses we got when asking questions about banking information were vague.
The FAQ section is very limited in terms of information provided about anything on the site including banking details. Considering that banking options and limitations are arguably the most important tidbits that should be available to players, this is a disappointment.
The availability of tournaments and a basic VIP program top off the better qualities of this online casino. As it is still a few years old, we hope to see it grow more to cater to a larger demographic of players and provide more games and information to its customer base.
All in all, Slot Madness is another good choice if you’re choosing to play online.