Jackpot City Review – Is Jackpot City Legit?

The online casino at Jackpot City has been offering online casino games since the days of dial-up internet. With more than two decades of experience, Jackpot City is one of the most well-established casinos in the industry.

Casinos that have been active for several years are typically well-trusted. They have to keep most of their customers happy to stay in business for so long. So we think it is pretty clear that Jackpot City is a safe and legitimate casino.

However, that doesn’t mean it is the right casino for you. Before choosing a casino site, you need to know if it has games you want to play, convenient banking methods, and the best bonus offers available.

That is why you will appreciate reading this Jackpot City review. We will explain everything you need to know about this casino to make an informed decision about whether Jackpot City is the best casino for you. Here are some key details to know before we get started.

VISIT Jackpot City
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Is Jackpot City Safe and Trustworthy?

The most critical thing you need to know is whether you can trust Jackpot City. Many people wonder if Jackpot City is a scam. But you don’t need to worry. Jackpot City Casino is a safe and trustworthy casino site with a fantastic reputation.

We don’t expect you to take our word for it. You will feel more confident trusting our recommendations once you understand why we believe Jackpot City is safe. So, we will explain our reasoning and offer a little more information about the casino.

How Do I Know I Can Trust Jackpot City Casino?

The most significant reason we believe Jackpot City is a trustworthy casino is that the site has proven its dedication to customers for more than twenty years. There are very few online casino sites that have been operating for as long as Jackpot City.

Of course, the time they have been operating doesn’t matter if the site hasn’t been trustworthy. Fortunately, Jackpot City has not been involved in any significant scandals since it started, and the site hasn’t been accused of scamming customers.

Jackpot City’s well-established reputation speaks volumes about the site’s dedication to its customers. But it is only one of the factors we consider before declaring the site as trustworthy. Here are some additional reasons we believe Jackpot City is safe and trustworthy.

Jackpot City Casino Logo With Safe Stamp
  • A safe and trustworthy casino site must offer fair games with random results. Microgaming is the primary software provider for Jackpot City casino. All of their games are tested, audited, and approved by eCOGRA, which is a third-party organization.
  • Jackpot City Casino is licensed by both the Malta Gambling Authority and the Kahnawake Gaming Commission. They are both well-respected licensing organizations with strict standards designed to protect the customers.
  • Microgaming has additional rules and policies that the site must agree to if they want to use their software. You will only find Microgaming games at the most respected and trusted casino sites because the software company wants to protect its reputation.
  • This site uses SSL encryption to protect your personal and financial information. They are the same security techniques that online banks use, so you can be sure they are trustworthy.
  • If you ever need assistance, the Jackpot City customer service team is available 24/7. You can use live chat or email to contact customer service, and they will respond promptly.

The final reason that we think you can trust this site is that we tested the site thoroughly during our Jackpot City online casino review. We go through the whole process of creating an account, making deposits and withdrawals, playing games at their real money casino, and even contacting customer service. That way, we can offer first-hand experience of the site and how it works.

Of course, some people disagree with us.
You might find a few negative reviews of Jackpot City online, and some of them claim that Jackpot City is a scam. But it is crucial to make sure those reviews are valid and factual. Some people make internet complaints every time they don’t win.

We read hundreds of customer reviews while we were investigating the site. The vast majority of them were positive, and the negative reviews were mostly from people complaining that they hadn’t won. If you understand gambling, you should know that every customer will have ups and downs. Jackpot City wouldn’t be a profitable business if every customer won every game.

How Do I Contact Customer Service?

Most of the time, your experience on Jackpot City will go smoothly because it is a fantastic casino. But it is nice to know that they have a customer service team ready to help you if an issue ever arises or if you just have a simple question.

You can contact customer service through email or chat. The Jackpot City email address is info@jackpotcitycasino.com, and they typically respond within 24-48 hours.

If you want a more immediate response, we recommend checking the help center. It has several helpful articles that will answer most of your questions.

At the bottom of each article, you will notice a question that says, “Was this article helpful?” You can click the no button to get a link that will activate the live chat support feature. It may take a couple of minutes to get connected, but the live chat team should be able to help you immediately.

Restricted Countries

Jackpot City has gambling licenses from two strict licensing authorities. These licensing organizations have rules about who can and can’t use the site, based on gambling laws in certain jurisdictions.

As a result, you will not be able to access the site if you are in one of the following restricted countries. Keep in mind that the site may change its list of restricted countries at any time, so check the terms and conditions page for an updated list.

  • Afghanistan
  • American Samoa
  • Andorra
  • Argentina
  • Australia
  • Austria
  • Belarus
  • Belgium
  • Botswana
  • Bulgaria
  • Cameroon
  • China
  • Christmas Island
  • Cocos (Keeling) Islands
  • Colombia
  • Congo
  • Cuba
  • Czech Republic
  • Denmark
  • Estonia
  • France
  • French Territories
  • Germany
  • Ghana
  • Greece
  • Greenland
  • Guam
  • Heard Island and McDonald Islands
  • Holy See
  • Hong Kong
  • Hungary
  • Iran (Islamic Republic of)
  • Israel
  • Italy
  • Kenya
  • Lithuania
  • Macao
  • Mexico
  • Micronesia
  • Mozambique
  • Myanmar
  • Netherlands
  • Nicaragua
  • Nigeria
  • Norfolk Island
  • North Korea
  • Northern Mariana Islands
  • Philippines
  • Poland
  • Portugal
  • Puerto Rico
  • Republic of North Macedonia
  • Romania
  • Rwanda
  • Saint Martin
  • Serbia
  • Singapore
  • Slovakia
  • Slovenia
  • Somalia
  • South Africa
  • Spain
  • St Helena
  • Switzerland
  • Syria
  • Taiwan
  • Tanzania
  • Turkey
  • Uganda
  • Ukraine
  • United Kingdom of Great Britain and Northern Ireland
  • United States Minor Outlying Islands
  • USA
  • Vatican City State
  • Venezuela,
  • The British Virgin Islands
  • US Virgin Islands
  • Wallis and Futuna Island
  • Yemen
  • Zambia

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Jackpot City Online Casino Review

Jackpot City Casino Options, Poker Cards, Slot Reel

Before choosing to create an account on Jackpot City, you should know what kinds of games they offer. The casino’s home page will show you a few examples of the games available, but you can’t see all of your options until you create an account.

We are going to give you a full review of the Jackpot City casino. Of course, we don’t want to bore you with a list of all 500+ games, but we will give you an overview of the available game categories and a few examples of unique or exciting games.

Before we jump into all of the game categories, we want to say one thing about the casino’s organization. There are three categories at the top of the casino lobby once you are logged in. They include casino, real & live, and Vegas.

All of these categories are unnecessary and can be confusing. You can find all of the games under the casino tab, so there is no reason to include the other two tabs.

The casino category lists and organizes all of the games, while the other two tabs separate some of the options. You can find live dealer games under the real & live category and digital slots and table games under the Vegas category.

Top Tip
We recommend ignoring the Vegas tab altogether because it doesn’t have any organization. If you want to navigate directly to the live dealer games, you can use the real and live page. But those same games are also listed as a category under the casino lobby, so you can ignore the real and live tab if you want to.

Those extra categories must have made sense to someone, but they don’t make much sense to us. As long as you stick to the casino home page, you can use several categories and filters to find the games that you are most interested in.

The first tab on the casino home page is a For You tab. You can find personalized game recommendations based on your recently played games and other game categories, such as new and exclusive, jackpot games, expanding wild games and three-reel slots.

Slot Machines and Progressive Jackpots

There are more than 400 slot games on the Jackpot City casino. Almost all of them are Microgaming titles, but there are also a few games from other studios. For example, you can play Dr. Wildshock Mad Loot Lab from Gold Coin Studios or the Kodiak Kingdom slot from Just for the Win.

We were a little disappointed that only twenty jackpots were available during our Jackpot City casino review. With a name like Jackpot City, we hoped to find a few more options. But the jackpot games that they do have definitely stand out.

Microgaming is famous for its progressive jackpots, including the record-breaking Mega Moolah slot. All of their games are on a shared network, so everyone who plays that game on any Microgaming casino contributes to the prize pool.

The prizes that you can win on progressive jackpot games change constantly. They increase as people play the game and re-set whenever someone wins one of the prizes.

During our Jackpot City casino review, the prizes ranged from €6,000 to more than €10 million.

According to Microgaming policy, progressive jackpots must be paid out in their entirety. So, if you win a progressive jackpot, you will be able to withdraw your entire prize at one time instead of accepting installments.

Jackpot City has withdrawal policies for progressive jackpots that are different from other withdrawals. For example, you won’t have to abide by traditional withdrawal limits, but you may not get to choose the banking method for your progressive jackpot withdrawal.

Another exciting option on Jackpot City is branded slot machine games. Microgaming has several branded games, including Brides Maids, Game of Thrones, and Love Island. They have a licensing agreement with the studios that own these tv and movie franchises so that you can play slots with some of your favorite characters.

There are hundreds of fantastic slot games on the Jackpot City casino. If you are not sure which games to start with, here are a few of our recommendations.

Slot Games on Jackpot City Casino

Overall, we were impressed with the collection of slot games on Jackpot City. The casino has a varied collection, so they should have something for everyone. We also appreciate that the categories on the For You page make it easy to find games with the features you like.

Table Games and Video Poker

Jackpot City also has a complete collection of table games available for their players. You can play blackjack, roulette, baccarat, sic bo, and several forms of table poker.

Microgaming separates blackjack games by location. So, for example, you can play Vegas blackjack, Vegas Downtown blackjack, or Vegas Strip blackjack. They also have Atlantic City and European variants, single-deck blackjack, and multi-hand games.

These games are similar, but they have slightly different rule variations. For example, some options have the dealer hit on soft 17, while others have the dealer stand. Some blackjack variants have side bet options. If you are a blackjack player, you will appreciate the challenge of adjusting your strategy based on these nuanced rule changes.

Tables Games on Jackpot City Casino

In addition to the classic table games, we found several unique options during our Jackpot City review. You can play Match Day, which is a soccer-themed version of top card trumps, and Lucky Showdown, a western-themed hold ‘em game.

Jackpot City does not have a separate game category for specialty games, like bingo. Instead, you can find some of those games listed in the table games category. For example, you can play Don Bingote or Super Snowball, which are both bingo variants.

The video poker section of the casino site has more than 20 video poker options. You can play all aces poker, jacks or better, joker poker, deuces wild, and bonus poker. There are also power poker options that offer multi-hand games and additional features.

Overall, we think the table games options are Jackpot City online casino will be sufficient for most players. The site has enough variety to keep you interested, and the wide variety of video poker options is impressive.

Real and Live Casino Games

If you can’t find a table game you are looking for, you may also want to consider the Real and Live game options. There are more than forty options to choose from.

It is important to know the difference between real games and live games on Jackpot City. Live games have a human dealer who deals the cards or spins the roulette wheel in real-time while you are playing. You can interact with the dealer through the chatbox, and they will speak back to you.

Real games are a bit different. They include a pre-recorded video of a real dealer. The results of the real games are determined by random number generator software. Once the results have been determined, the pre-recorded video will show the dealer announcing the results. You cannot interact with the dealer because it is not happening live. Here are some examples of the games you can play in each format.

Jackpot City Live Games VS Real Games
Real Games
  • Real blackjack
  • Real roulette
  • Real baccarat
  • Fortune Finder
Live Games
  • Live blackjack
  • Live Sweet Bonanza Candyland
  • Live baccarat
  • Live roulette
  • Live dragon tiger
  • Live mega sic bo
  • Live Andar bahar

If you enjoy watching dealers but don’t care about the interaction or real-life results, the real games will be a good choice. But if you want to interact with the dealers or see the cards as they are being dealt, you will want to stick to the live game options.

Either way, it is impressive that Jackpot City has gone to the trouble of creating so many unique ways to experience your favorite table games. Their live dealer casino collection has plenty of variety and exciting options, including themed games and various dealers.

Jackpot City Casino Tournaments

Tournaments on Jackpot City Casino

If you want to take your casino experience to the next level, consider joining one of the tournaments on Jackpot City. The site has several scheduled game tournaments that you can join for free.

You can choose which tournaments you want to join based on which games you want to play. We found tournaments for Hyper Gold, Legend of the Sword, Lucky Riches, Playboy Fortunes, and Gold Collector, but the games change based on the tournament schedule.

When you join a tournament, you will automatically receive a pre-determined number of credits for that specific game. Then, once the tournament begins, you will be able to use those credits to play the specified game and earn leaderboard points for every payout. You do not need to use your own account balance during the tournament.

The site may have a variety of tournaments that include various prize pools, entry fees, and other rule variations. But during our review of Jackpot City, all of the tournaments had a $200 prize pool that was split between the top thirty players on the leader board.

If you decide to join a particular tournament, it is essential to read the specific tournament rules for that event. For example, some tournaments may have minimum bet requirements, time limits, or rules about using features like autoplay and quick spin.

These tournaments are an easy way to earn small rewards while playing on Jackpot City. You don’t have to spend any money during the tournament, and if you win, you could earn between $2 and $30 in prize money. Those prizes are subject to a 50x rollover requirement, but it is still an excellent way to get a little more money to play your favorite games.

There are only a few online casinos that host tournaments, and the ones that do, typically require players to use their own money to play the games. Jackpot City stands out because it offers free tournaments that are actually free to play.

Bonuses and Promotions on Jackpot City

Bonuses on Jackpot City Casino

We want to make sure our reviews cover every aspect of a casino site so you can know what to expect. Bonuses are one area that can cause a lot of confusion and, unfortunately, lead to withdrawal issues for some players. So, we want to offer some information that should clear things up about Jackpot City bonuses.

Every player can qualify for the Jackpot City welcome bonus when they first sign up. After that, Jackpot City has customized promotions that are different for each player.

The customized promotions always include a daily deposit match bonus, as well as weekly and monthly promotions. Existing customers can also spin a bonus wheel for additional prizes.

Customized promotions are a unique characteristic of Jackpot City. Most other casinos have the same promos for every customer. Some people might get frustrated that they don’t qualify for the same offers as other players, but we think it is an excellent way to get bonuses that match your preferences and budget.

The Jackpot City welcome bonus is a 100% deposit match bonus that you can use on your first four deposits. You can collect up to $400 on each of those deposits for a total bonus of $1,600. Each deposit must be at least $10

It is crucial to know that you must claim all four of these bonuses within seven days of creating your account. If you create your account before you are ready to start collecting bonuses, you will miss your chance to claim this offer.

There is a 70x playthrough requirement on the Jackpot City welcome bonus. The customized promotions each have different wagering requirements, but 50x-70x seems to be a typical amount for the bonuses we found.

We read several Jackpot City reviews that complained the wagering requirements are too high. While 70x does seem like a lot, it is not as bad as you might think. Jackpot City only applies the wagering requirement to the bonus amount, while other casinos apply it to both the deposit and bonus amount.

The following table shows the actual rollover amount for Jackpot City and some of its competitor sites. You can see that the playthrough requirement can be less on Jackpot City because of the way it is calculated.

Casino Rollover Requirement Deposit Amount Bonus Amount Actual Rollover Amount
Jackpot City 70x bonus $100 $100 $7,000
Competitor #1 40x bonus +deposit $100 $100 $8,000
Competitor #2 50x bonus +deposit $100 $100 $10,000

If you are accustomed to using other casino sites, you might miscalculate the rollover requirement out of habit. It is crucial to understand that the rollover only applies to your bonus amount. In fact, Jackpot City will allow you to withdraw your deposit amount at any time.

The casino keeps your cash amount separate from your bonus amount. So, if you choose to request a withdrawal before meeting the playthrough requirement, you can withdraw your cash and any winnings associated with the cash portion of your account. You will forfeit the bonus and any winnings from the used portion of the bonus if you withdraw before meeting the playthrough.

This welcome bonus is reasonable and generous because you can spread out the bonus across multiple deposits and the rollover only applies to the bonus amount. If this bonus indicates the bonuses you can receive through personalized offers, most players should be happy with the promotions from Jackpot City.

Earn Rewards With the Jackpot City Rewards

Jackpot City Casino Loyalty and VIP Program

Another way to earn money for your bankroll is through the Jackpot City rewards VIP program. It is a straightforward program where you earn loyalty points for every dollar wagered on the site. Every bet counts, except bets made with bonus funds and progressive jackpot games.

The number of loyalty points you earn for each wager depends on the games you choose to play. For example, slots earn one point per dollar wagered (or the currency equivalent), while more table games earn one point for every five dollars wagered.

You can redeem your loyalty points at a rate of 5,000 loyalty points for five bonus credits. The more loyalty points you gain, the more benefits you can receive as you climb the ranks. Here is an overview of the loyalty tiers and their benefits.

Loyalty Level # Points Required Level Bonus Points on 1st Deposit Daily Specials
Bronze 0-2,499 0% 2,500 Points NA
Silver 2,500-11,999 3% NA 25%
Gold 12,000-49,999 6% NA 50%
Platinum 50,000-124,999 8% NA 75%
Diamond 125,000-2,147,486,646 12% NA 100%
Prive Invitation Only 15% NA 120%

The level bonus increases the number of points you earn for wagering. For example, if you were to earn 100 bonus points at the bronze level, you would earn 103 points once you get to silver. Daily specials are specific games that you can play to earn higher loyalty points.

However, the points earned from level bonuses and loyalty specials are counted as bonus loyalty points.

You can redeem bonus loyalty points for bonus rewards, but the bonus points do not count toward your loyalty tier progression

Jackpot City gives you a jumpstart by automatically awarding 2,500 points when you make your first deposit. So, every cash player can earn the silver rewards benefits. However, you must maintain your loyalty tier by earning a specific number of points each month. If you don’t maintain your status, you will be dropped down to the previous tier.

You must redeem your loyalty points within 60 days of earning them. The minimum number of points to redeem is 5,000, so you must earn at least 5,000 points every 60 days if you want to redeem your points before they expire.

Jackpot City App and Mobile Casino

Some people expect that an online casino that has been around since 1998 will be outdated and out of touch with modern technology. But that is not the case with Jackpot City Casino. Instead, this site was at the forefront of the online gambling industry at the very beginning, and they have continued to focus on embracing technology since then.

The most obvious example of Jackpot City’s dedication to modern tech is the Jackpot City app. This app allows you to access all of the site’s games, bonuses, banking methods, and tournaments from your mobile phone.

One of the benefits of technology is being able to customize your experience according to your preferences. You can do that by choosing how you want to access the Jackpot City Casino app. Here is an overview of the different options.

Jackpot City Casino Displayed on Mobile Devices
  • If you are looking for a downloadable option, you can download the app for iPhone or iPad. The app is available in the App Store.
  • Android users can also download the Jackpot City app APK file. This app must be downloaded directly from the Jackpot City website. You will need to enable downloads from unknown sources to access the Android app.
  • Some people prefer not to download an app because they don’t want to worry about device storage, software updates and the installation process. So, you can also access Jackpot City from your mobile internet browser.

Both the downloadable apps and the mobile casino are quite similar to the site's desktop version. You can use the same account to sign in on any version of the site, and you will be able to access all of the same options.

All of these options make it easy to enjoy your favorite casino games, including progressive jackpots. The mobile gaming software from Microgaming is well-respected in the industry because the game designs take mobile devices into consideration.

For example, when you play Microgaming slots on a mobile device, the betting options, settings, and other navigation buttons are listed under a menu. That way, the game screen won’t appear as cluttered on a small screen.

During our Jackpot City app review, we noticed a button in the app menu that lets you switch to lite or premium app versions. The premium version is very similar to the desktop site, with various game categories. If you choose the lite version, you will get a simplified version of the site, with a single list of all casino games.

The team behind Jackpot City has made sure that anyone can enjoy the mobile casino, no matter their preferences. They have downloadable apps for multiple devices and a mobile site, as well as premium and lite versions of the navigation options.

We were impressed with all of these options during our review of the Jackpot City app, and we think you will enjoy the app more as you continue to explore all of the various options it offers.

Banking Options on Jackpot City

Banking Options for Jackpot City Casino

Before you can start playing real money casino games on Jackpot City, you need to figure out how to fund your account. Fortunately, there are plenty of convenient banking options, including several credit card and e-wallet options. Jackpot City does not offer cryptocurrency transactions.

It is worth noting that your banking options may depend on your location. For example, Interac is a Canadian e-wallet, so that banking option is only available in Canada. You will have to log in to your account to see which banking methods are available for you, but here are the options that we found during our JackpotCityCasino.com review.

  • Visa
  • Visa Electron
  • Mastercard
  • Interac
  • Paysafecard
  • eCheck
  • Ecopayz
  • iDebit
  • Instadebit
  • ezyEFT
  • Instant Payments by Citadel
  • MuchBetter
  • Neosurf
  • Flexepin
  • Trustly
  • Skrill
  • Neteller

The minimum deposit amount is typically $10, but some banking methods may impose higher limits. Most deposits are processed immediately, but the site’s terms and conditions do say that some banking methods may take longer.

When you are ready to withdraw, the minimum amount is $50. You can withdraw up to £10,000 per day, or the equivalent in your chosen currency. However, Jackpot City may impose withdrawal limits of only £4,000 per day if you make several withdrawals in a row, withdraw shortly after your last deposit, or any other activity that Jackpot City deems suspicious.

Every Jackpot City payout is subject to a reverse withdrawal period of 24 hours. If you request a withdrawal on the weekend, the reverse withdrawal period will last until the following business day.

You can change your mind and reverse the withdrawal at any point during this period. Jackpot City will not begin processing your payout until the reverse withdrawal period is over. Once the 24-hour waiting period is complete, the casino will begin processing your withdrawal.

The delivery time for Jackpot City withdrawals will depend on the banking method. E-wallet transactions get delivered between 24 and 48 hours after the reverse withdrawal period is complete. Credit cards and bank transfers may take up to seven business days.

Jackpot City automatically issues payouts using the same banking method that you chose for your last deposit. So, for example, if you deposited $100 from your Visa account, the first $100 of your withdrawal will get sent back to that same visa account.

If your withdrawal amount is higher than your deposit amount, you can choose a preferred banking option for the amount above your deposit. Jackpot City will also use your preferred withdrawal method if they cannot withdraw to your deposit account.

Is Jackpot City Casino Right for Me?

Now that you have read our Jackpot City casino review, you should have an accurate idea of what to expect from this casino. You can use the information we have offered here to decide whether Jackpot City is the best choice for your personal online gambling needs.

We have created the following pros and cons chart to help you remember some of the strengths and weaknesses we mentioned in this review.

Pros
  • This site has a wide variety of slots, including progressive jackpots and branded games.
  • Progressive jackpot payouts are subject to different withdrawal policies, which guarantee winnings will be paid in full.
  • You can choose from several convenient banking options, including credit cards and e-wallets.
  • Collect up to $1,600 from the welcome bonus, and receive personalized promotions afterward.
  • Play casino games your way with convenient options on the Jackpot City casino app.
Cons
  • Jackpot City is not open to players in the US or any other restricted countries.
  • This site does not offer keno or specialty games.
  • You cannot use cryptocurrency banking methods on Jackpot City.
  • All withdrawals have a 24-hour waiting period, plus additional processing and delivery time.
  • Loyalty points expire after 60 days, and you can lose your status if you don’t meet the maintenance requirement each month.
  • Bonuses are subject to high rollover requirements, but they do not apply to the deposit amount.

Hopefully, this information helps you recognize whether Jackpot City Casino is a good match for your preferences. Progressive jackpot players will appreciate this casino because it has many jackpot games and winner-friendly jackpot policies. You will also love this site if you want personalized bonus offers and convenient mobile gambling options.

On the other hand, Jackpot City may not be the best choice for you if you are looking for Bitcoin casinos or an online gambling site that offers fast, same-day payouts. Of course, this site won’t work at all if you are in the US or another restricted country. Check out these resources to find other casino recommendations that might work better.

Jackpot City is a legitimate casino site with fantastic game variety, convenient mobile gambling, and incredible bonuses. But we understand that it might not be the best casino for everyone. We hope that reading this Jackpot City review has helped you understand both the strengths and weaknesses of this site so that you can make an informed decision for yourself.

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  1. Chetan verma August 5, 2021 at 12:23 am

    Very loyal Casino…..see they have to follow Laws which take 3-5 days in the event of withdrwal and its ok my exeperiance is very very good as begainer i have deposit around Rs. 5000 INR and won Rs. 50000 and upon request to withdrwal the same is credited to my account in 4-5 days
    LOVE TO BE WITH JACKPOT CITY THANKS

  2. Cynthia July 27, 2021 at 9:46 am

    I used to win small amounts all the time. It seems since the casinos have opened in Canada I can’t win anything. Also read all of the review’s and did not see one good review. I believe this site is rigged. Just saying

  3. Robin peddle June 23, 2021 at 5:59 am

    The withdraw 13 days waiting and still nothing contact customer support many times. Have sent in passport driver license visa bills have put in a lot of money into casino the get their money from you right away. But payouts are very hard been waiting 14 days now and still nothing told a lot of different stories about payout . Really feel disappointed on this site.

  4. Teina June 11, 2021 at 12:35 am

    This is the best site for taking your money and freezing on your when you win. I put in 600 hundred but drip feed it in coz thats how I wanted to play but as soon as my money got low I would get stink spins so that I would keep putting money in. This is the worst casino ever an i want my money back.

  5. Michele pilon June 8, 2021 at 11:17 pm

    My trust I have lost all my trust for jackpot City. I made one comment in chat because I lost my password because I lost my phone and they closed my account. The only comment that I made was I was going to go crazy if I couldn’t play on my account LOL it was a joke. Got my account reinstated and now I’m being told that I’ve lost all my loyalty points from at least 10 years. Pretty sad way of treating your customers I will never look back I have closed jackpot City account and my Ruby Fortune account and both of them I deposit on regularly

  6. Vanya Daymond May 31, 2021 at 1:05 am

    Month and a half, to find still not verified to withdrawal, and needed to update details was told only take 24-48 hours then told after already been waiting month and a half it’ll take upto 7 days as of today 31st may 2021, disgusting customer service, I’ve now changed sites. Wouldn’t recommend at all!!

  7. Susan May 26, 2021 at 7:01 pm

    What a horrible way to treat Diamond VIP players! AFTER a large win Jackpot City made that win something I had to go through instead of a win that was reason for celebrating. My PRIVATE vip host made me show proof of where the income that won a jackpot came from I had to resort to calling lawyers in Canada to get advise since they made me feel like a criminal. A few months later after receiving a weekly cash back bonus In my account suddenly my account wasn’t working and when I went to Live Chat they had some young woman tell me that they felt I was playing outside my means and without warning they suspended my account with the recommendation I take a pause for 30 days. During that time I was much more cautious where I would play and found that Jackpot City who states in their advertising they treat everyone like a VIP should stop promoting their abusive and manipulative ways they deal with their customers.i decided to go back to see how they would handle my coming back after my 30 day rest they forced on me to find out that now I have to give them reasons why I am now a good gambler so they let me come back to their abusive power hungry tactics. NOT A CHANCE, STAY AWAY

  8. annie belval May 18, 2021 at 11:21 pm

    very bad site to play, i put 2500 and all good i can withdraw its 350, very desapointed lot of casino pay better then this one

  9. Robin peddle April 5, 2021 at 6:26 am

    Very frustrating started playing over a month ago made a lot of deposits . Had a couple small withdraws successful withdraws then had 3 withdraws from March 21 they Totalled 4200$ $2000 $200 and $2000 15 days later still only received $2000 owed 2200 keep chatting with operators think 15 days is along time to wait for withdraw. Was looking forward to becoming a diamond but trust in all jackpot s is all gone. Played a bit while waiting but promises of getting withdraws taking care of have only been more frustrating with it will come soon. Very disappointed . I am seeking further advice as I did pay in over $10000 through e transfer as well as Credit cards

  10. Kimberly Desnomie March 25, 2021 at 3:22 pm

    This casino has been nothing but horrible, I asked for assistance one night and was met with horrible customer service and ended up being rude just like the person I was chatting with and they shut down my account with credits on it. I have been contacting them constantly trying to get my money back or access back to my account and all I have been getting is the run around. They tell me I will get a phone call…..almost 3 months later still no phone call. They tell me to wait till this day and then i will have access again and still nothing. Horrible horrible I just want my money back

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