Jackpot City Casino Review 2021

Jackpot City Casino’s roots can be traced back to 1998, as they were one of the pioneers of the online gambling industry.

Their selections of games is phenomenal, having over 500 games to choose from, all powered by Microgaming.

That on top of the many bonuses and rewards they have on offer, it’s no wonder this casino has so many faithful customers.

We did some investigating for ourselves to see if this casino is everything we hoped it would be, and you may be interested to see what we discovered.

VISIT Jackpot City
Device Compability:
Key Information
    • Website – JackpotCityCasino.com
    • Launched in 1998
    • Licensed by Lotteries & Gaming Authority in Malta
    • Email – [email protected]
    • Telephone (US) – 1-800-890-3304
Hit and Misses
    • Wide range of deposit options
    • Well-known, trusted brand
    • Over 600 games to choose from
    • Fast cash outs
    • Variety of bonuses
    • Quality customer service
    • No US Players Allowed
    • Only a basic interface
Payment Method

Who Can Play

This casino will accept players who are eighteen or older, but if the jurisdiction from which you are playing has stricter age limits, then they will match those stricter age requirements. Due to the passing of the Unlawful Internet Gambling Enforcement Act (UIGEA), Jackpot City Casino no longer accepts players from within the United States.

Who licenses this site for online gambling?

Jackpot City Casino is fully licensed through the Government of Malta. Malta usually has very strict guidelines for what kinds of companies they’ll extend a license to, so having a license from here is a highly esteemed privilege. Malta is especially strict in making sure that the casinos they license offer a safe gambling experience, which is something this casino certainly does.

What is the user base like?

Although Jackpot City caters mostly to residents of Canada and Australia, they try to accommodate as many different countries as possible. This is why you can pick between a variety of languages by clicking on the tab (Language/Region) on the upper right corner of the homepage; chances are your native language will be on this list.

Below covers a list of just some of the unique languages they have on offer.

Languages Available at Jackpot City

Banking With Jackpot City

What deposit methods are accepted?

One of the components of this site that we really commend them for is their wide selection of deposit methods. They accept all major forms of credit/debit cards, direct wire transfers, e-wallets, and even some obscure paying methods that we haven’t come across before.

Banking Options at Jackpot City

  • Minimum: Often 10 currency units, the exact amount varies depending on your banking option.
  • Maximum: No Limit
Visa and MasterCard

These are two of the main types of debit/credit cards that they accept, but there are others as well. These transactions typically take between two to six business days, and it’s one of the most secure options available. The only downside is the wait period, as it is longer than most of the other options on this site.

Also, depending on where you reside, some credit card companies will block transactions made through debit or credit cards, so please keep this in mind.

E-wallets

These are also extremely popular. This site accepts deposits from all of the well-known e-wallets including NETeller, Skrill, and Ukash. Generally speaking, e-wallets only take 24 to 48 hours to process, making them one of the more convenient ways to get your money. E-wallets are also known for keeping your banking information safe and secure.

Direct Wire Transfers

These are a viable option for those that want their money directly taken from their bank account. These transactions also usually only take one to two days to process, but it can sometimes take longer if you are depositing a large sum of money.

What payout methods are accepted?

This site is somewhat limited in the payout options they have available for their customers. Although they do allow you to use credit/debit cards and e-wallets with ease, many of the options available for deposits are simply not available for payouts. For example, players cannot choose Neosurf, InstantBanking, or PaySafeCard for withdraws but they can for deposits.

What is the payout time?

Jackpot City casino prides themselves in having quick payouts that blow their competitors out of the water. Depending on the option that you choose, you can see your withdraws in as little as twenty four hours. VIP members have the right to request faster clearances of their funds, and this request is almost always granted.

Are there any limitations?

Certain banking options do have specific countries that they don’t accept. For example, Skrill accepts over 200 different countries but will not accept any transactions from people in the US, Turkey, Israel, China, and Africa. For information on specific banking options and their limitations, take a look at the about page of this website, as it contains all of that information and more.

Bonuses & Rewards

Jackpot City Casino offers a very generous sign-up bonus, which is available to all customers opening an account for the first time. For exclusive information concerning this sign-up bonus, please refer to the chart below.

BONUS CODE No code required
REDEEM On the first four deposits
MIN. DEPOSIT 10 currency units
MAX. DEPOSIT Up to 400 currency units for each deposit (with a combined maximum of 1600)
MIN. CASHOUT 10 currency units
MAX. CASHOUT 6x deposit amount
LIMITATIONS In order to receive this bonus in cash form, you must wager at least 50x its initial value. Some games are excluded from counting towards your wagering requirements, so please see the official terms and conditions for more info.

Additional Bonuses

This casino offers a wide assortment of bonuses on a daily, weekly, and monthly basis. They give you the opportunity to win anything from free spins to extra cash to 5-star cruise tickets. Randomly throughout the week, they offer surprise match bonuses that they will alert you about via email.

Often when these bonuses are going on, players will earn a 100% match on specified games. This casino will offer these bonuses if they notice a lack of activity in a certain area in their casino; they use this as an incentive to get players to try a game they might not normally play. Taking advantage of these bonuses is a great way optimize the money in your bankroll.

Loyalty Awards

Loyal customers that place bets on a consistent basis will greatly benefit from Jackpot City Casino’s Loyalty Rewards program. Players earn a certain number of points based on the games they play and the wagers they place. Once they have accumulated enough points, they may redeem those points for extra cash.

VIP Program

Very Important Players (VIP) get more bonus opportunities than the average player, along with exclusive promotions that only they can partake in. They also have unlimited access to VIP hosts that are available to assist them 24 hours a day, 7 days a week, and 365 days a year.

Game Selection & Software

This casino has over 600 games to choose from in total, all of which are operated by the Microgaming Software Company. Amongst these games, there are slots, blackjack, roulette, video poker, and others to choose from as well. When it comes to game selection, Jackpot City Casino has something to offer everyone.

Slots

Jackpot City went out of their way to make sure all of their players’ needs were met by offering an assortment of classic reel slots, video slots, and progressive slots. There are over 300 slots to choose from. Some of the more popular titles include, Who Wants to be a Stallionaire, High Five Mega-Spin, and Mega Moolah!

Blackjack Games

One aspect to gambling that this casino specializes in would be blackjack. In addition to standard blackjack games, they offer several different variations of blackjack that their players have truly enjoyed playing over the years.

Some of these variations of blackjack include Pontoon, Vegas Style, French, German, Chinese, with their most popular version of blackjack being elimination blackjack.

Roulette

Roulette is another form of gambling that Jackpot City Casino seems to focus a great deal of their attention on. Although this game is simple in nature, playing it can still be an exhilarating experience.

You will notice how much faster playing roulette online is compared to playing it in a land based casino, giving players more opportunities to win a substantial amount of money.

Video Poker

This casino has an excellent video poker section, which they allow anyone to try for free through playing their demo version. Players can choose from single and multi-hand games, level up games, or power poker. The graphics within these games are top of the line, being very vibrant and visually appealing.

Other Casino Games

  • Baccarat
  • Craps
  • Keno
  • Scratch cards

Tournaments

This casino is also known for offering many different types of tournaments, which accommodate the needs of almost any player. They offer poker tournaments, blackjack tournaments, and tournaments that are linked to specific slot games. Entry fees vary from as little as 5 currency units to as great as 25,000 currency units, making it a viable option for any budget.

Mobile Casino

Jackpot City Casino realizes that many of their players have busy lifestyles and cannot always find time to sit in front of a computer to play casino games. This is why they created an easy to use, mobile version of their casino.

This is accessible through any android or apple device, and no additional downloads are required. Although not every game that’s available on a computer is available on the mobile version, there are still many to choose from. The games do tend to lag a little, but it’s hardly noticeable.

What casino software is used at this site?

All games found in this casino are operated by the highly respected Microgaming Software Company. Microgaming has been around since 1994, and have been known for breaking the record for having the largest progressive jackpot linked to their slots.

Microgaming continues to grow and expand their selection of games. All of their games can be played through a variety of web browsers or in the downloadable format.

What company verifies the games for fairness?

This casino has been granted the eCOGRA Seal of Approval. eCOGRA, which stands for eCommerce and Online Gaming Regulation and Assurance, is an independent organization based in the United Kingdom that prides themselves in ensuring the integrity of online gambling.

Jackpot City Casino hired this third party to prove that their games are really fair and random. The results from eCOGRA’s report last year proved this to be true, claiming that their overall return to player (RTP) average was 96.8%, which is extremely high in comparison to other online casinos and it proves that they aren’t manipulating the outcome of the games.

Casino Reputation

Who owns this casino?

Jackpot City Casino is just one of the casinos owned by Belle Rock Entertainment. Gaming Club, King Neptune’s, Lucky Nugget, and River Belle are all actually operated by the same company. This company is known for owning high quality, trustworthy sites.

Has this site or company been found to be misleading, fraudulent, or engaged in illegal activities?

No, after thoroughly researching Jackpot City Casinos and digging deep into their past, we have yet to find any hint of fraudulence. To the best of our knowledge, they haven’t participated in any illegal activities in the past.

How is their customer support?

We had a pleasant experience when we contacted them via their live chat feature, which is available 24 hours a day, 7 days a week, and 365 days of the year. They were eager to answer all of the questions we asked them, and they did so within just a matter of minutes.

We love to see casinos offering 24 hour live chats, as this shows a deep appreciation for their customers. If you prefer to contact them via email, that option is also available but their response will take measurably longer.

What does this site do to ensure responsible gambling?

Players are given a few options if they believe their gambling habits are getting out of control. For starters, they can do what’s called player self-exclusion, which means for either an entire week or an entire six month period, their gaming account will be locked.

During this time, Jackpot City Casino will try their best to make sure you don’t receive any promotional offerings, as they don’t want to tempt any struggling gambling addicts.

If you are unsure about whether or not you have a gambling problem, feel free to take their self-assessment test. This assessment consists of about twenty yes or no questions; they say if you answer yes to seven or more of these questions, then you might have a gambling problem that needs to be addressed immediately.

They also provide parents with a series of suggestions to help prevent their children from accessing their accounts, as underage gambling is something this casino strongly opposes.

Final Opinion

We can’t conclude about Jackpot City Casino without first mentioning their wide selection of games to choose from! They offer over 300 slots and almost every kind of casino game you could imagine. They don’t just offer a variety of games, but they offer games that are of extremely high quality.

Knowing that their games were all created by the makers of Microgaming ensures that they will be made with the most up to date software available.

Another aspect of this casino that we would like to point out is how many banking options they have to offer and how secure those banking options are. This casino hired Proc-Cyber Services to handle all of their financial transactions, which increases their security and helps them fight against external fraud.

They make it their priority to guarantee that their customer’s information is fully secured, which is something we admire them for.

Jackpot City Casino’s interface is both simple and straightforward. There’s not going to be any exciting features that blow you out of the water, but it will be easy to use. Some players will appreciate the limited distractions on the page, while others may wish for a little more entertainment.

Where this casino lacks in features, they make up for in how they treat their customers. They offer a 24/7 live chat option where their employees are eagerly ready to assist you with any concerns or inquiries you may have. In addition to that, they make sure their customers stay happy by offering them generous bonuses and rewards.

There’s a sign up bonus, weekly bonuses, loyalty programs, and VIP programs that provide cash rewards, expensive trips, and an assortment of enticing prizes.

On the other hand, one slightly disappointing element of this site is the fact that they no longer accept customers from the United States, which is a direct result of the 2006 passing of the Unlawful Internet Gambling Enforcement Act.

Like many other online casinos, Jackpot City felt they were forced to stop serving US customers, because of the complications associated with these laws. We cannot blame them for choosing to do so, but we still wish this wasn’t the case.

In the end, we would definitely recommend giving Jackpot City Casino a try. Their plethora of good qualities definitely outweigh the few minor complaints we have about them. When it comes to the most important things such as quality/ selection of games, a wide variety of safe banking options, and quality customer service, this casino has you covered.

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  1. Cynthia July 27, 2021 at 9:46 am

    I used to win small amounts all the time. It seems since the casinos have opened in Canada I can’t win anything. Also read all of the review’s and did not see one good review. I believe this site is rigged. Just saying

  2. Robin peddle June 23, 2021 at 5:59 am

    The withdraw 13 days waiting and still nothing contact customer support many times. Have sent in passport driver license visa bills have put in a lot of money into casino the get their money from you right away. But payouts are very hard been waiting 14 days now and still nothing told a lot of different stories about payout . Really feel disappointed on this site.

  3. Teina June 11, 2021 at 12:35 am

    This is the best site for taking your money and freezing on your when you win. I put in 600 hundred but drip feed it in coz thats how I wanted to play but as soon as my money got low I would get stink spins so that I would keep putting money in. This is the worst casino ever an i want my money back.

  4. Michele pilon June 8, 2021 at 11:17 pm

    My trust I have lost all my trust for jackpot City. I made one comment in chat because I lost my password because I lost my phone and they closed my account. The only comment that I made was I was going to go crazy if I couldn’t play on my account LOL it was a joke. Got my account reinstated and now I’m being told that I’ve lost all my loyalty points from at least 10 years. Pretty sad way of treating your customers I will never look back I have closed jackpot City account and my Ruby Fortune account and both of them I deposit on regularly

  5. Vanya Daymond May 31, 2021 at 1:05 am

    Month and a half, to find still not verified to withdrawal, and needed to update details was told only take 24-48 hours then told after already been waiting month and a half it’ll take upto 7 days as of today 31st may 2021, disgusting customer service, I’ve now changed sites. Wouldn’t recommend at all!!

  6. Susan May 26, 2021 at 7:01 pm

    What a horrible way to treat Diamond VIP players! AFTER a large win Jackpot City made that win something I had to go through instead of a win that was reason for celebrating. My PRIVATE vip host made me show proof of where the income that won a jackpot came from I had to resort to calling lawyers in Canada to get advise since they made me feel like a criminal. A few months later after receiving a weekly cash back bonus In my account suddenly my account wasn’t working and when I went to Live Chat they had some young woman tell me that they felt I was playing outside my means and without warning they suspended my account with the recommendation I take a pause for 30 days. During that time I was much more cautious where I would play and found that Jackpot City who states in their advertising they treat everyone like a VIP should stop promoting their abusive and manipulative ways they deal with their customers.i decided to go back to see how they would handle my coming back after my 30 day rest they forced on me to find out that now I have to give them reasons why I am now a good gambler so they let me come back to their abusive power hungry tactics. NOT A CHANCE, STAY AWAY

  7. annie belval May 18, 2021 at 11:21 pm

    very bad site to play, i put 2500 and all good i can withdraw its 350, very desapointed lot of casino pay better then this one

  8. Robin peddle April 5, 2021 at 6:26 am

    Very frustrating started playing over a month ago made a lot of deposits . Had a couple small withdraws successful withdraws then had 3 withdraws from March 21 they Totalled 4200$ $2000 $200 and $2000 15 days later still only received $2000 owed 2200 keep chatting with operators think 15 days is along time to wait for withdraw. Was looking forward to becoming a diamond but trust in all jackpot s is all gone. Played a bit while waiting but promises of getting withdraws taking care of have only been more frustrating with it will come soon. Very disappointed . I am seeking further advice as I did pay in over $10000 through e transfer as well as Credit cards

  9. Kimberly Desnomie March 25, 2021 at 3:22 pm

    This casino has been nothing but horrible, I asked for assistance one night and was met with horrible customer service and ended up being rude just like the person I was chatting with and they shut down my account with credits on it. I have been contacting them constantly trying to get my money back or access back to my account and all I have been getting is the run around. They tell me I will get a phone call…..almost 3 months later still no phone call. They tell me to wait till this day and then i will have access again and still nothing. Horrible horrible I just want my money back

  10. mason beauford March 22, 2021 at 9:23 pm

    Not sure how they got the status for fastest payouts….as quoted “within 24 hours” yeah right! I’ve been waiting over a week and still going in circles with customer service. I definitely will not be using this casino again and would NOT recommend it to anyone!

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