Jackpot City Casino Review 2020

Jackpot City Casino’s roots can be traced back to 1998, as they were one of the pioneers of the online gambling industry.

Their selections of games is phenomenal, having over 500 games to choose from, all powered by Microgaming.

That on top of the many bonuses and rewards they have on offer, it’s no wonder this casino has so many faithful customers.

We did some investigating for ourselves to see if this casino is everything we hoped it would be, and you may be interested to see what we discovered.

VISIT Jackpot City
Device Compability:
Key Information
    • Website – JackpotCityCasino.com
    • Launched in 1998
    • Licensed by Lotteries & Gaming Authority in Malta
    • Email – [email protected]
    • Telephone (US) – 1-800-890-3304
Hit and Misses
    • Wide range of deposit options
    • Well-known, trusted brand
    • Over 600 games to choose from
    • Fast cash outs
    • Variety of bonuses
    • Quality customer service
    • No US Players Allowed
    • Only a basic interface
Payment Method

Who Can Play

This casino will accept players who are eighteen or older, but if the jurisdiction from which you are playing has stricter age limits, then they will match those stricter age requirements. Due to the passing of the Unlawful Internet Gambling Enforcement Act (UIGEA), Jackpot City Casino no longer accepts players from within the United States.

Who licenses this site for online gambling?

Jackpot City Casino is fully licensed through the Government of Malta. Malta usually has very strict guidelines for what kinds of companies they’ll extend a license to, so having a license from here is a highly esteemed privilege. Malta is especially strict in making sure that the casinos they license offer a safe gambling experience, which is something this casino certainly does.

What is the user base like?

Although Jackpot City caters mostly to residents of Canada and Australia, they try to accommodate as many different countries as possible. This is why you can pick between a variety of languages by clicking on the tab (Language/Region) on the upper right corner of the homepage; chances are your native language will be on this list.

Below covers a list of just some of the unique languages they have on offer.

Languages Available at Jackpot City

Banking With Jackpot City

What deposit methods are accepted?

One of the components of this site that we really commend them for is their wide selection of deposit methods. They accept all major forms of credit/debit cards, direct wire transfers, e-wallets, and even some obscure paying methods that we haven’t come across before.

Banking Options at Jackpot City

  • Minimum: Often 10 currency units, the exact amount varies depending on your banking option.
  • Maximum: No Limit
Visa and MasterCard

These are two of the main types of debit/credit cards that they accept, but there are others as well. These transactions typically take between two to six business days, and it’s one of the most secure options available. The only downside is the wait period, as it is longer than most of the other options on this site.

Also, depending on where you reside, some credit card companies will block transactions made through debit or credit cards, so please keep this in mind.


These are also extremely popular. This site accepts deposits from all of the well-known e-wallets including NETeller, Skrill, and Ukash. Generally speaking, e-wallets only take 24 to 48 hours to process, making them one of the more convenient ways to get your money. E-wallets are also known for keeping your banking information safe and secure.

Direct Wire Transfers

These are a viable option for those that want their money directly taken from their bank account. These transactions also usually only take one to two days to process, but it can sometimes take longer if you are depositing a large sum of money.

What payout methods are accepted?

This site is somewhat limited in the payout options they have available for their customers. Although they do allow you to use credit/debit cards and e-wallets with ease, many of the options available for deposits are simply not available for payouts. For example, players cannot choose Neosurf, InstantBanking, or PaySafeCard for withdraws but they can for deposits.

What is the payout time?

Jackpot City casino prides themselves in having quick payouts that blow their competitors out of the water. Depending on the option that you choose, you can see your withdraws in as little as twenty four hours. VIP members have the right to request faster clearances of their funds, and this request is almost always granted.

Are there any limitations?

Certain banking options do have specific countries that they don’t accept. For example, Skrill accepts over 200 different countries but will not accept any transactions from people in the US, Turkey, Israel, China, and Africa. For information on specific banking options and their limitations, take a look at the about page of this website, as it contains all of that information and more.

Bonuses & Rewards

Jackpot City Casino offers a very generous sign-up bonus, which is available to all customers opening an account for the first time. For exclusive information concerning this sign-up bonus, please refer to the chart below.

BONUS CODE No code required
REDEEM On the first four deposits
MIN. DEPOSIT 10 currency units
MAX. DEPOSIT Up to 400 currency units for each deposit (with a combined maximum of 1600)
MIN. CASHOUT 10 currency units
MAX. CASHOUT 6x deposit amount
LIMITATIONS In order to receive this bonus in cash form, you must wager at least 50x its initial value. Some games are excluded from counting towards your wagering requirements, so please see the official terms and conditions for more info.

Additional Bonuses

This casino offers a wide assortment of bonuses on a daily, weekly, and monthly basis. They give you the opportunity to win anything from free spins to extra cash to 5-star cruise tickets. Randomly throughout the week, they offer surprise match bonuses that they will alert you about via email.

Often when these bonuses are going on, players will earn a 100% match on specified games. This casino will offer these bonuses if they notice a lack of activity in a certain area in their casino; they use this as an incentive to get players to try a game they might not normally play. Taking advantage of these bonuses is a great way optimize the money in your bankroll.

Loyalty Awards

Loyal customers that place bets on a consistent basis will greatly benefit from Jackpot City Casino’s Loyalty Rewards program. Players earn a certain number of points based on the games they play and the wagers they place. Once they have accumulated enough points, they may redeem those points for extra cash.

VIP Program

Very Important Players (VIP) get more bonus opportunities than the average player, along with exclusive promotions that only they can partake in. They also have unlimited access to VIP hosts that are available to assist them 24 hours a day, 7 days a week, and 365 days a year.

Game Selection & Software

This casino has over 600 games to choose from in total, all of which are operated by the Microgaming Software Company. Amongst these games, there are slots, blackjack, roulette, video poker, and others to choose from as well. When it comes to game selection, Jackpot City Casino has something to offer everyone.


Jackpot City went out of their way to make sure all of their players’ needs were met by offering an assortment of classic reel slots, video slots, and progressive slots. There are over 300 slots to choose from. Some of the more popular titles include, Who Wants to be a Stallionaire, High Five Mega-Spin, and Mega Moolah!

Blackjack Games

One aspect to gambling that this casino specializes in would be blackjack. In addition to standard blackjack games, they offer several different variations of blackjack that their players have truly enjoyed playing over the years.

Some of these variations of blackjack include Pontoon, Vegas Style, French, German, Chinese, with their most popular version of blackjack being elimination blackjack.


Roulette is another form of gambling that Jackpot City Casino seems to focus a great deal of their attention on. Although this game is simple in nature, playing it can still be an exhilarating experience.

You will notice how much faster playing roulette online is compared to playing it in a land based casino, giving players more opportunities to win a substantial amount of money.

Video Poker

This casino has an excellent video poker section, which they allow anyone to try for free through playing their demo version. Players can choose from single and multi-hand games, level up games, or power poker. The graphics within these games are top of the line, being very vibrant and visually appealing.

Other Casino Games

  • Baccarat
  • Craps
  • Keno
  • Scratch cards


This casino is also known for offering many different types of tournaments, which accommodate the needs of almost any player. They offer poker tournaments, blackjack tournaments, and tournaments that are linked to specific slot games. Entry fees vary from as little as 5 currency units to as great as 25,000 currency units, making it a viable option for any budget.

Mobile Casino

Jackpot City Casino realizes that many of their players have busy lifestyles and cannot always find time to sit in front of a computer to play casino games. This is why they created an easy to use, mobile version of their casino.

This is accessible through any android or apple device, and no additional downloads are required. Although not every game that’s available on a computer is available on the mobile version, there are still many to choose from. The games do tend to lag a little, but it’s hardly noticeable.

What casino software is used at this site?

All games found in this casino are operated by the highly respected Microgaming Software Company. Microgaming has been around since 1994, and have been known for breaking the record for having the largest progressive jackpot linked to their slots.

Microgaming continues to grow and expand their selection of games. All of their games can be played through a variety of web browsers or in the downloadable format.

What company verifies the games for fairness?

This casino has been granted the eCOGRA Seal of Approval. eCOGRA, which stands for eCommerce and Online Gaming Regulation and Assurance, is an independent organization based in the United Kingdom that prides themselves in ensuring the integrity of online gambling.

Jackpot City Casino hired this third party to prove that their games are really fair and random. The results from eCOGRA’s report last year proved this to be true, claiming that their overall return to player (RTP) average was 96.8%, which is extremely high in comparison to other online casinos and it proves that they aren’t manipulating the outcome of the games.

Casino Reputation

Who owns this casino?

Jackpot City Casino is just one of the casinos owned by Belle Rock Entertainment. Gaming Club, King Neptune’s, Lucky Nugget, and River Belle are all actually operated by the same company. This company is known for owning high quality, trustworthy sites.

Has this site or company been found to be misleading, fraudulent, or engaged in illegal activities?

No, after thoroughly researching Jackpot City Casinos and digging deep into their past, we have yet to find any hint of fraudulence. To the best of our knowledge, they haven’t participated in any illegal activities in the past.

How is their customer support?

We had a pleasant experience when we contacted them via their live chat feature, which is available 24 hours a day, 7 days a week, and 365 days of the year. They were eager to answer all of the questions we asked them, and they did so within just a matter of minutes.

We love to see casinos offering 24 hour live chats, as this shows a deep appreciation for their customers. If you prefer to contact them via email, that option is also available but their response will take measurably longer.

What does this site do to ensure responsible gambling?

Players are given a few options if they believe their gambling habits are getting out of control. For starters, they can do what’s called player self-exclusion, which means for either an entire week or an entire six month period, their gaming account will be locked.

During this time, Jackpot City Casino will try their best to make sure you don’t receive any promotional offerings, as they don’t want to tempt any struggling gambling addicts.

If you are unsure about whether or not you have a gambling problem, feel free to take their self-assessment test. This assessment consists of about twenty yes or no questions; they say if you answer yes to seven or more of these questions, then you might have a gambling problem that needs to be addressed immediately.

They also provide parents with a series of suggestions to help prevent their children from accessing their accounts, as underage gambling is something this casino strongly opposes.

Final Opinion

We can’t conclude about Jackpot City Casino without first mentioning their wide selection of games to choose from! They offer over 300 slots and almost every kind of casino game you could imagine. They don’t just offer a variety of games, but they offer games that are of extremely high quality.

Knowing that their games were all created by the makers of Microgaming ensures that they will be made with the most up to date software available.

Another aspect of this casino that we would like to point out is how many banking options they have to offer and how secure those banking options are. This casino hired Proc-Cyber Services to handle all of their financial transactions, which increases their security and helps them fight against external fraud.

They make it their priority to guarantee that their customer’s information is fully secured, which is something we admire them for.

Jackpot City Casino’s interface is both simple and straightforward. There’s not going to be any exciting features that blow you out of the water, but it will be easy to use. Some players will appreciate the limited distractions on the page, while others may wish for a little more entertainment.

Where this casino lacks in features, they make up for in how they treat their customers. They offer a 24/7 live chat option where their employees are eagerly ready to assist you with any concerns or inquiries you may have. In addition to that, they make sure their customers stay happy by offering them generous bonuses and rewards.

There’s a sign up bonus, weekly bonuses, loyalty programs, and VIP programs that provide cash rewards, expensive trips, and an assortment of enticing prizes.

On the other hand, one slightly disappointing element of this site is the fact that they no longer accept customers from the United States, which is a direct result of the 2006 passing of the Unlawful Internet Gambling Enforcement Act.

Like many other online casinos, Jackpot City felt they were forced to stop serving US customers, because of the complications associated with these laws. We cannot blame them for choosing to do so, but we still wish this wasn’t the case.

In the end, we would definitely recommend giving Jackpot City Casino a try. Their plethora of good qualities definitely outweigh the few minor complaints we have about them. When it comes to the most important things such as quality/ selection of games, a wide variety of safe banking options, and quality customer service, this casino has you covered.

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  1. Bill October 26, 2020 at 3:07 pm

    Played quite a few casinos. Sustained my worst losses at Jackpot City slots, Just couln’t win at all. Even small wins were rare

  2. bill October 20, 2020 at 8:22 pm

    Many deposits made. Even the small wins are rare. Avoid !!!

  3. Kathleen Weglo October 11, 2020 at 8:06 pm

    I was very disappointed in this casino I signed up for a 100 percent match bonus and after playing my money (300) they told me sorry,Not giving you the bonus, if you have a problem with that you should have told us before playing (how could I know until it did not appear?) They are obviously a rogue casino that rips off the clients. Stay away!!!!!! After waiting almost an hour for the money I deposited to go in, it was a waste of my night. I rate them 1 out of 10. They have only 1/4 of the games you get at casino rewards casinos

  4. Corey September 22, 2020 at 7:04 am

    Jackpot city is a scam ! Deposited money and it automatically accepted there stupid bonus for deposit matching . So now I for one have to win 3200$ just to take anything out and also I can’t see any games to even play so there goes my money . Jackpot city are crooks and scammers ! Not impressed and stay far far away from these guys !

  5. Shauna September 17, 2020 at 2:01 am

    I enjoyed playing the slots and I would make deposits as well as I won some. When I asked why I could not access the promotion that was displayed on the calendar, they just said management decided I was no longer eligible for the promotions. But wouldn’t even tell me why. Seems kind of shady seeing how i had made a deposit on those days thinking I would get the promotion that is clearly on my calendar.

  6. Candy August 10, 2020 at 8:47 pm

    I would not recommend this site. It takes forever to get into any bonuses in the games, and the reel speeds up and its visible, so that the bonus reel goes by so you don’t get in.
    IT SUCKS you in in the beginning as a new player, but don’t let that fool you. It pays ok to start, but once you have been playing for a while it has stopped paying completely, I have lost thousands of dollars in 1 month with nothing, no wins and going into a bonus and winning 2.00 when you just spent thousands, really!!

  7. Jason Robert Philippon August 1, 2020 at 4:58 am

    i was aurthors gold was still available for play any chance of it coming back

  8. Lea Hawkins July 21, 2020 at 7:39 pm

    Can people from the us play for real money??

  9. Victoria Joseph June 19, 2020 at 10:59 pm

    I’ve been waiting for my withdrawal from them for over week now .. And they keep asking me for more documents to prove who I am and where I live aagh. Worst experience ever like I thought my luck turned around but dealing with all them asking for my documents and saying I never sent it it’s like dealing with a kid on a store throwing a tantrum. save your money or try plannow

  10. Brigitte June 17, 2020 at 4:09 pm

    This is a fraudulent site. They claim not to have received my deposit and I have proof of all the conversations and all the false email I sent this to the gaming commission