- Website – Rubyfortune.com
- Launched in 2003
- Licensed by Gaming Authority in Malta
- Email – [email protected]
- Telephone (Canada) – 1-800-768-1965
- Telephone (Australia) – 1-800-769-359
Ruby Fortune Casino Review
First being launched in 2003, Ruby Fortune Casino earned a name for themselves quickly, being awarded with the “Best New Casino of the Year” award the following year. Ruby Fortune’s philosophy encompasses four main things; they aim to make sure their site is fair, easy, safe, and fun.
They accomplish this through offering fair games that are of exuberant quality, an easy to use interface, and secure banking options.
These are just a few of the exciting features available at the Ruby Fortune casino! For more information on this casino’s strengths and weakness, please feel free to continue reading this elaborate review.
Who Can Play
This site welcomes players who are twenty one years of age or older as long as they don’t reside in one of the 30+ countries on their restricted list. Among these restricted countries are:
- American Samoa
- Antigua and Barbuda
- British Indian Ocean Territory
- British Virgin Islands
- Czech Republic
- French Guiana
- French Polynesia
- French Southern Territories
- Hong Kong
- North Korea
- Puerto Rico
- South Africa
- U.S. Minor Outlying Islands
- U.S. Virgin Islands
- United Kingdom
- United States
- Vatican City
Although this may seem like a wide range countries not able to use this site, you can rest assured knowing that they accept players from more countries than they reject.
What is the user base like?
Ruby Fortune Casino serves a variety of countries, while focusing mostly on the Australian, Canadian, and European market. For those who prefer to play in their native language, this casino can be translated into the following languages:
Who licenses this site for online gambling?
Ruby Fortune Casino acquired their license from the Malta Gaming Authority, which has strict requirements when it comes to which sites they choose to license. They only license sites that are honest and fair, keeping data on many aspects of a site including what their average percentage of payouts is; this site’s average is approximately 96%.
Finding a casino with a percentage payout rate that high is certainly something that shouldn’t be taken for granted.
Banking With Ruby Fortune
What deposit methods are accepted?
In addition to the deposit methods listed below, this casino will also accept deposits made from:
- Direct Bank Transfer
What withdraw methods are accepted?
The following are just some of the more popular withdraw methods available:
- ECO Card
- Visa Debit
- Visa Electron
How long does it take for withdraws to be processed?
- E-wallets: typically only take twenty-four to forty-eight hours to process all withdraws.
- Visa and MasterCard: debit and credit cards take approximately two to five days to process your withdraws.
- Bank Transfers: tend to take the longest amount of time when it comes to withdraws, often being anywhere between three to seven business days.
- Maximum Deposit / Withdraw: No Limit
- Minimum Deposit / Withdraw: $10
Bonuses & Rewards
Ruby Fortune Casino gives players the opportunity to earn up to 750 currency units on their first three deposits. The exact distribution amount per each deposit is as follows:
- 100% match bonus: Players can earn up to 150 currency units on the first deposit.
- 50% match bonus: Players can earn up to 200 currency units on the second deposit.
- 25% match bonus: Players can earn up to 400 currency units on the third deposit.
For even more information regarding this welcome bonus, please feel free to refer to the chart below.
|BONUS CODE||No code required.|
|REDEEM||On the first three deposits of a first time account holder.|
|MIN. DEPOSIT||20 currency units or more on each of the three deposits.|
|MAX. DEPOSIT||150 currency units on the first deposit, 400 currency units on the second deposit, and 1600 currency units on the third deposits.|
|MIN. CASHOUT||20 currency units on the first deposit, 10 currency units on the third deposit, and 5 currency units on the third deposit.|
|MAX. CASHOUT||750 currency units.|
|LIMITATIONS||This match offer must be claimed within 7 days of the account’s registration date. The amount of this bonus received must be played through 50 times before you’ll be able to withdraw any winnings. This offer cannot be used in conjunction with any other rewards or bonuses offered through this casino.|
The Ruby Fortune Loyalty Club is probably one of the most exciting rewards systems we have seen being offered in a long time. This is a six tier reward system that’s based on how many points you accumulate throughout your playing session.
New players receive 500 free points right off the bat. While players do earn points for every game they play, points do accumulate most quickly through playing slots and roulette.
Every player starts off on the Blue Tier, hopefully being able to work their way up to the Privé Tier, which requires a total of 500,000 points. Please refer to the chart to see exactly what’s being offered to each tier, and please note that this was taken directly from the Ruby Fortune Casino website.
|Casino bonuses per month**||€ 500||€1000||€2000||€5000||€7500||€10000+|
|VIP territory manager||-||-||Yes*||Yes*||Yes||Yes|
|Access to exclusive competitions and promotions||-||-||Yes*||Yes*||Yes||Yes|
|Travel to meet your VIP manager||-||-||Yes*||Yes*||Yes||Yes|
|Exclusive support phone number||-||-||-||Yes*||Yes||Yes|
|Invites to worldwide VIP events and vacations||-||-||-||Yes*||Yes||Yes|
|Invites to worldwide sporting events||-||-||-||-||Yes||Yes|
|Customized bonus offers||-||-||-||-||Yes||Yes|
|Customized gifts for player and family||-||-||-||-||-||Yes|
Players can expect top of the line service through Ruby Fortune Casino’s VIP program. VIP members immediately get raised to the platinum tier of this site’s loyalty program, meaning they’ll have access to an exclusive support hotline number and the ability to earn up to 5,000 currency units worth of bonuses.
VIP players are invited to exclusive events that often involve a weekend getaway at a 5-Star Hotel. This casino sets up these weekends to thank their VIP members for their dedication to playing on their site.
VIP players will be able to withdraw any of their winnings more quickly than any other members associated with the site, as their transactions are considered to be a number one priority. Lastly, VIP players gain access to exclusive tournaments that are often linked to very appealing jackpots.
Game Selection & Software
One of Ruby Fortune’s goals is to make sure that this site is as easy to navigate through as possible. All of their games are easy to find, as there’s a search bar that will take you directly to the game you choose to play. We are definitely impressed with the over 500 games this site has to choose from, all of which were created by Microgaming.
The games offered by this casino can be played directly through a web browser, but downloadable versions of the games are also available, so it really just comes down to player preference.
They have a plethora of options to choose from when it comes to slots, with over 300 different slots available. Some slots contain the traditional 3-reels, while others contain 5-reels. City of Gold, Reel Thunder, Sun Quest, Titans of the Sun, and Vinyl Countdown, are just a few of their more well known options.
There are over thirty variations of blackjack to choose from; some of the games are more traditional, while others have unique and compelling themes. Some are multi-handed, while others are not. There are even a couple options for those who prefer to play against a real, live dealer.
This live dealer option helps players feel like they are truly getting the surreal casino experience they crave.
This casino offers both European and French Roulette, in addition to multi-wheel roulette games. The sound effects and graphics associated with these games are authentic, making for a very enjoyable experience. They have ten different variants of roulette to choose from, which is probably more than what would be available at a brick and mortar casino.
There’s over twenty options available when it comes to finding a video poker game that meets your needs, most of which are featured in the picture above. Each game comes with its own unique set of rules, so please make sure to thoroughly read them before starting the game.
- Casino War
- Sic Bo
- Other variants of poker
Ruby Fortune Casino offers a mobile version of their casino that’s compatible with all Android, Apple, and Blackberry devices. There’s no unnecessary app download required to use this casino, as it simply works under your phone’s web browser. This is a convenient way to place wagers and play games on the go, without having to sit in front of your computer.
The mobile version of this site offers almost all of the same games as the regular version, and they are reasonably comparable when it comes to their speed and appearance. Improvements could still be made in this department though, so we look forward to the advancements that will be made in the near future.
What casino software is used at this site?
Ruby Fortune is powered by one of the leading software providers for online casinos: Microgaming. Games produced by Microgaming are known for being dependable and for being made with the most up to date technology available. The graphics for these games are crystal clear and vibrant, which really adds to the overall atmosphere of the game.
Microgaming and Ruby Fortune have teamed together to provide their players with some of the most competitive progressive jackpots on the market. These jackpots range from a mere couple thousand dollars all the way to $1,000,000 or more. With amounts this high, it’s no wonder why customers can’t stop playing them.
What company verifies the games for fairness?
We were happy to discover that this casino has been granted eCogra’s seal of approval. This means that all of the games offered on this site are thoroughly tested for fairness with updated results posted to their website on a monthly basis.
In the most recent months, the average payout rate for all their games was over 96%. For this casino and any casino that has eCogra’s seal of approval, players are welcome to file a dispute against the casino on the eCogra website. These disputes are not taken lightly and are always addressed in a timely manner, further ensuring players that they will be treated fairly.
Who owns this casino?
Ruby Fortune Casino is a member of the well-regarded Palace Group, which was first established in 2001. Palace group operates five online casinos in total: Jackpots in a Flash, Mummy’s Gold, Piggs Casino, Ruby Fortune, and Spin Palace. Palace group prides themselves in having casinos that are honest and that offer superb customer service.
Has this site or company been found to be misleading, fraudulent, or engaged in illegal activities?
This site has been around for nearly twelve years now, and we are pleased to report that they haven’t been involved in any illegal activities since their creation. Instead they strive to please their customers and provide them with the best possible gaming experience.
How do I contact customer support?
You can contact support through:
We love that this site offers their players multiple ways to get a hold of them twenty four hours a day, seven days a week. This casino understands that their customers are going to have different preferences when it comes to talking to customer support.
Not only can players connect with customer support via the telephone numbers listed above, but they can also contact with them via the live chat option.
Using the live chat option is very simple! Players just need to enter their first name, last name, and their email address. They ask for your email address in case you happen to lose connection in the middle of speaking to them. There’s also the option to input your casino username, in case you are asking a question that’s specified to your own account.
It took less than a minute before we were able to connect with an eager customer service representative. They responded to all of our questions promptly, while seeming to truly have our best interests in mind.
What does this site do to ensure responsible gambling?
This casino uses the NORC Diagnostic Screen to see if any of their players may have a gambling disorder. Players just need to simply answer a series of yes or no questions in order to find out if they may have a problem. The highest score achievable on this test is a 10. The higher a player’s score, the more likely they are struggling.
If a gambling problem does arise, players will be connected to responsiblegambling.org, which will provide them with a number a different resources that will help them get the assistance they need. Players also have the option to set strict deposit limits on their account to prevent overspending from occurring in the future.
We would never recommend a casino if they didn’t offer high quality, easy to use games. This site has over 500 games to choose from, over 300 of which are slots. They have every game imaginable from baccarat to craps to every variation of video poker.
Their games are all powered by the trusted Microgaming developer, which is why the graphic and special effects are so up to date and why their interface is so easy to use.
One great element of this online casino is the fact that it offers a wide selection of deposit banking options. They accept just about any form of payment you can think of, and they don’t put any limitations on how much money you can deposit. When it comes to withdrawing your funds, this casino isn’t as generous. They offer significantly less withdraw options and put a $10 minimum on how much money has to be withdrawn at once.</p
Their customer service options are also excellent, as they have people ready to assist any player with any question they may have twenty four hours a day, seven days a week. This includes holidays, which is very convenient for those who have very complicated work schedules and can only play during obscure hours of the day or when they have work off for a holiday. Customer service can be contacted via live chat, telephone, or email, depending on the preference of the player.
Now only do they keep their players satisfied by offering great quality customer service, but they also keep them satisfied by offering generous loyalty and VIP programs. Their loyalty program is a six tier program, where customers have the opportunity to receive more bonuses and rewards the higher up the tier system they are.
The only downside here is that these bonuses come with very high wagering requirements, which takes away from the true value of the bonus. They make up for this flaw by offering top tier and VIP players invites to exclusive retreats, in which all accommodations are taken care of through the casino to show their appreciation to their valued customers.
One major downside to this website and one we certainly have been running into when it comes to online casinos is the fact that they no longer accept customers from the United States. After the United States government passed the Unlawful Internet Gambling Enforcement Act in 2006, Ruby Casino stopped allowing players from their site to enjoy everything they have to offer. US players are even prohibited from playing the free version of their games, which we believe to be unnecessary.
In the end, we would definitely recommend opening an account at this site. They provide a variety of high quality games, excellent customer service, secure banking options, and enticing loyalty and VIP programs. We can overlook the minor issues we uncovered, because when it comes to what matters most, this site has done everything right.