Dragonara Casino Review for 2020

We were keen to review DragonaOnline.com. You want to know why?

It’s because they’re part of a larger company who also owns and operates a brick-and-mortar casino in Malta.

Here’s why that matters:

Brick-and-mortar companies (usually) have strict guidelines they need to follow. They’re required by law to offer fair games, security, and options for people who have gambling issues.

There’s no reason to assume that this wouldn’t also apply to their online casino. Which means that you don’t have to worry about safety or whether the casino is going to run off with your deposit. You can worry about whether they have the games you want or if you’re going to have any fun here instead.

The answer to that question, by the way, is more than likely a yes!

Dragonara Casino works with some of the industry’s top software developers to bring you hundreds of high-quality casino games.

You’ll find a little bit of everything here, which is why we’re confident that you’ll have lots of fun if you chose to sign up.

Now, for the sake of transparency, there are some things we didn’t like about them. In fact, we’d bet that the things we found are deal breakers for some of our readers. We wouldn’t blame them, either.

In the spirit of having a transparent, honest, and thorough review, you’ll find everything we found – good or bad – in our review below. That way you have all the details you need to decide if Dragonara is right for YOU.

What are you waiting for? The review starts in the next section.

VISIT Dragonara Casino
Device Compability:
Key Information
    • Website: www.dragonaraonline.com
    • Launched in 2014
    • Licensed by Malta Gaming Authority, UK Gambling Commission
    • Email: [email protected]
Hit and Misses
    • Robust Table Game & Video Poker Section
    • Earn & Exchange Points for Cash Back
    • Decent Variety of Slots
    • 2% Fee on All Banking Options
    • No Live Chat or Phone Support
    • US Players Not Accepted
Payment Method

Dragonara Casino Basic Information

Dragonara is part of Dragonara Gaming Limited (DGL.)

DGL is a land-based casino in Malta who has been in business since 1964. Back then their name was Dragonara Palace and they were the first casino in Malta. Today, they’re a leading tourist destination that caters to more than 350,000 people each year.

The current owner took over in 2010. Since then, they’ve invested more than €25 million into the property.

Their B&M casino has more than 300 slot machines, 15 gaming tables, a VIP lounge for higher rollers, and a poker room that overlooks the St. George’s Bay.

Dragonara’s online casino is managed by EveryMatrix Software Ltd. It’s been online since 2014. They’re licensed through the Malta Gaming Authority (MGA), United Kingdom Gambling Commission (UKGC), and Curacao.

It’s hard to go wrong with a casino who has a presence both online and off. Not only can you assume they’re safe and legit, but there’s a lot of opportunities for you to play at one and have it benefit you at the other.

As you’ll soon see.

Restricted Countries – Who Can Play

Dragonara says that players from restricted countries cannot play there. They don’t get any more specific than that.

However, our sources say that the list of restricted countries includes players from the United States, France, and Spain.

The Casino

Let’s talk about Dragonara’s casino.

We’re impressed with what we found. They have hundreds of games from some of the best software developers in the industry. For example, you’ll find games from the following.

  • NetEnt
  • Betsoft
  • Play’n GO
  • IGT (WagerWorks)
  • Euro Games Technology
  • Evolution Gaming
  • Microgaming
  • Quickspin

And more!

You’ll find all sorts of games, from classic and video slots to slots with progressive jackpots and bonus rounds. They also have a solid table game and video poker section, as well as an excellent live casino for people who prefer humans over robots.

The bottom line – our readers will be happy playing here.

You can decide for yourself, though. You’ll find examples of their games below, as well as our comments on what we liked and disliked most about them.

Table Games

We found more than 50 table games at Dragonara Casino.

That’s pretty impressive.

But before we get ahead of ourselves, we need to figure out how many unique table games they have.

Here’s what we found:

  • Multi-Hand Premier Blackjack Gold
  • Cyber Stud Poker
  • Baccarat Gold
  • Multi-Hand Vegas Downtown BJ
  • Spanish 21 Blackjack
  • Super Fun 21
  • Poker Pursuit
  • Triple Pocket Holdem
  • Multi Wheel Roulette
  • Vegas Single Deck Blackjack
  • European Roulette
  • Classic Blackjack
  • Big 5 Blackjack
  • European Roulette
  • Double Exposure Blackjack
  • Triple Bonus Spin Roulette
  • Double Bonus Spin Roulette
  • French Roulette
  • English Roulette
  • Punto Banco Series
  • Mini Baccarat
  • TXS Hold’em
  • Oasis Poker
  • Triple Chance HiLo
  • Casino Hold’em
  • Red Dog Progressive
  • Atlantic City Blackjack

And more!

Not bad. Not bad at all.

This list reflects the unique titles you’ll find here. It makes up more than half their table game library. What’s left are duplicate titles from different software providers or variants of these games.

Our biggest criticism is that there’re only 10 games that aren’t blackjack or roulette. Considering the software they use, there’s no reason for them not to have more titles. For example, craps, Pai Gow Poker, and Caribbean Stud should be staples in any casino.

This isn’t a major mark against them. It’s just an improvement they can make.

As for table limits, we found stakes as low as €1 and as high as €200. The roulette games we checked out had stakes of €1 to €300. We didn’t check all 50 of their games, though. It’s possible you may find higher limits than those.

Graphics-wise, it varies from slightly cartoony to realistic. The realistic tables used a first-person perspective where you’re standing over the table. It’s hard to find better than that, outside of a live casino roulette game.

One small issue we had while testing their games was with their games loading. They took a little longer than we’re used to. It’s possible it was a one-time thing or even a problem on our end.

We’re not overly concerned about it.

Video Poker

We found 10 video poker machines at Dragonara Casino. Here are the unique titles you can play.

  • Jacks or Better
  • All American
  • Deuces Wild
  • Joker Wild
  • Double Double Bonus Poker
  • Double Bonus Poker
  • Bonus Poker

Considering they have only 10 video poker games, 3 duplicates is a bit much. We’d rather they have a few more unique games to choose from.

At least, that was our opinion until we opened a few of their machines. For example, we opened up their Deuces Wild game and discovered several games not listed on their main video poker page.

  • Louisiana Double
  • Tens or Better
  • All Aces Poker
  • Aces and Faces
  • Double Joker Poker
  • 5 Play Draw Poker
  • Deuces and Joker

That’s much better.

Other than the titles listed above, you’ll find variants such as Match Times Pay and Multi-Hand. You can play as many as 100 hands on some of their multi-hand machines.

The graphics vary wildly. We’ve seen some with very modern graphics, using lots of gradients and shiny buttons. Others will look like they were made in MS Paint.

As for stakes, how much do you want to play for? Because we found machines where you can play for as little as $0.10 to as much as €100. This is pretty standard, though you may find machines that have higher table limits.

Ultimately, we’re happy with what we found – especially after coming across all the extra games in that Deuces Wild machine. This makes a huge difference.

Slots

You’ll find Dragonara’s slot machines in two sections, Video Slots and Classic Slots. Here are some of the titles you can play from each one.

  • Double Wammy
  • Lucky 8 Line
  • Ace of Spades
  • Super Nudge 6000
  • Rock the Boat
  • Cool Buck
  • Cash Clams
  • Mystery Joker
  • Break Da Bank
  • Golden Dragon
  • The Phantom of the Opera
  • Planet of the Apes
  • Halloween
  • Highlander
  • Planet Fortune
  • Monster Wheels
  • Ming Dynasty
  • Jurassic World
  • Creature from the Black Lagoon
  • Ghostbusters Triple Slime
  • Hansel & Gretel
  • Zombies
  • Dreams of Fortune
  • Troll Hunters
  • Snow Queen Riches
  • The Twisted Circus
  • Gothic
  • Bar Bar Black Sheep
  • Tickets of Fortuna
  • Pretty Kitty
  • Halloweenies
  • Hellboy
  • Wizard of Gems
  • Temple of Fortune
  • Tomb Raider 2
  • Game of Thrones
  • Jeopardy
  • Gonzo’s Quest
  • Jewel of the Arts

And more!

It’s hard to do slot sections like this any justice. There are just too many machines to list and you really need to see them all to appreciate all the options you have. Speaking of options, you’ll find all sorts of themes here. These are what makes slot machines so much fun, even if you’re not much of a slots player. For example, you’ll find themes revolving around these.

  • Sports
  • Adventure
  • Outer Space
  • Diamonds/Jewels
  • Food
  • Animals
  • Movies
  • TV Shows
  • Video Games
  • Comic Books
  • Game Shows
  • Cars
  • Fairytales
  • Astrology
  • Stories

And loads more.

Our favorites are the licensed slots. These revolve around movies, TV shows, and other licensed properties. One new example we saw during this review was Jeopardy.

“What is, give us all the monies, Alex?”

Seriously, though, we probably wouldn’t give Jeopardy a shot. It sounds boring. But we would play games like these.

  • Hellboy
  • Bridesmaids
  • Game of Thrones
  • Jurassic World

We’d play these because we’ve seen the movies and TV shows. In some cases, like with Game of Thrones and Jurassic World, we’ve played the slots live in a brick-and-mortar casino. We know they’re fun to play.

The bottom line is this: there are so many games here that you’re bound to find a handful or three that you like to play. Dragonara has done a good job with that.

Just one piece of advice before we move on to the next section.

Whatever you do, when you find them, make sure you mark your favorite games. They don’t have a filter that allows you to easily sort their slot machines. You’ll make this easier on yourself if you mark each game you want to play again so that it shows up in your favorites list.

Live Dealer Games

Dragonara offers a live casino with games from Evolution Gaming and NetEnt. These are arguably two of the best software developers for live games today.

Here’s a look at the games you’ll find here:

  • Roulette
  • Roulette Dragonara
  • Auto Roulette
  • VIP Roulette
  • European Roulette
  • Blackjack
  • Dream Catcher
  • Blackjack VIP
  • Baccarat
  • Ultimate Texas Hold’em
  • Casino Hold’em
  • Caribbean Stud
  • Money Wheel

This is a solid selection of games. You’ll find even more if you visit one of the software developer’s lobbies. Just click on one of the games (listed above) and that’s where you’ll wind up.

From this lobby, you can get a good idea of the stakes you can play for. We saw that, on the low end, you can play for €0.10 to €1 per round. This is reasonable, as most virtual card games start at $1.

On the high end, you’ll find stakes around the €2,500 and €5,000 mark. Their roulette games are even higher. We found tables with €50,000 limits. From past experience, we know they can go even higher than that.

What’s unique about these games is that they have features you might not find elsewhere. For example, you can “bet behind” other players, which is a great way to still get in on the action even if a table is full. You can also chat with the dealers and your tablemates, play multiple tables simultaneously, switch the camera view, and more.

One thing you want to keep in mind is that some of the tables are on schedules. Humans can’t work around the clock, no matter how much employers may want them too.

If there’s a specific game you want to play or a pretty dealer you want to sit across from, you’ll want to see if it runs 24/7. Otherwise you’ll need to be there at the specific time it runs.

Banking Options

The following information covers the methods you can use to fund your account and cash out your winnings. You’ll also find details about any fees they may charge, limits they impose, and how long it may take to get your money.

Deposits

Here are the banking options you can use to fund your account (method – low limit/high limit.)

  • Bank Transfer – €20/€6,200
  • Visa - €20/€14,900
  • Skrill - €20/€14,900
  • Skrill1-Tap - €20/€14,900
  • EcoPayz - €20/€12,400
  • Paysafecard - €20/€6,200
  • Neteller - €20/€14,900
  • Trustly - €20/€12,400

There’s a 2% fee with each method. This is craziness. Most casinos don’t charge you for making a deposit. It’s crazy to see an established casino who does, not to mention uses a percentage. The fees can add up pretty fast.

Withdrawals

The following is the only withdrawal option we had available to us.

  • Bank Transfer - €20-€2,800

Don’t let this worry you. According to their terms, cash-outs typically go to the option you used to make your deposit. Which means most of the options above will apply.

That said, they charge a 2% fee on their bank transfers (likely their other options, too.) Considering they charge you a fee for deposits, this is highway robbery. The cash-out limit on their bank transfers is crazy low, too.

Other than bank transfers, the default limits are €10 and €5,000 per request (though they said €2,300 per request in their email.) They don’t say anything about a max limit or monthly limit on their site. Dragonara says nothing about progressive jackpots, either.

We sent them an email to ask about this. They said their daily max is €5,000.

Bonus Promotions

Dragonara Casino has a few offers going, including a welcome bonus and VIP program. The following information covers the details behind each one.

  • Welcome Bonus – This is a match bonus. Make a deposit of €20 or more and receive a 150% match up to €200. You’ll also receive 50 free spins to use on any NetEnt slot machine.

The playthrough on this offer is 40x the deposit and bonus.

  • Monthly Reload Bonus – All customers can receive one 50% monthly reload bonus each month. This is worth up to €100. All you have to do is make a deposit of at least €20. This has a 40x playthrough on both the deposit and bonus.
  • Free Spin Fridays – Make a deposit at any point throughout the week and you’ll receive free spins. The number of free spins you receive will depend on how much you deposit. For example, if you deposit €20, you’ll get 20 free spins. Deposit €50 and get 50 spins. Etc.

That wraps it up for their main offers. Then there’s their VIP program.

  • Dragonara Loyalty and VIP – You’ll receive points for every bet you make. A €10 bet will get you somewhere between 1% and 20% in points.

If that sounds confusing, don’t worry – we’ll simplify it. Every €10 you bet will get you 0.1 to 2 points. The percentage you get depends on the games you play. The higher the house edge, the more points you’ll earn.

Every 100 points you accumulate can be turned in for €1 in cash back. The minimum you can exchange is 200 points.

They also have their VIP program called Dragonara Loyalty Club Lounge. Well, they say they’ll have it SOON.

It sounds like this will be a multi-level, points-based program. What sounds interesting about it is that there will be some crossover between their online and land-based casino.

If you choose to play here, that’s something to keep your eye open for.

Mobile Friendliness

Dragonara Casino Screenshot from iPhoneDragonara Casino has a mobile casino you can access and play from your browser. There’s nothing to download EXCEPT if you want to save their casino to your home screen. That might be an easier and faster way to access their casino instead of having to type it into your browser.

That’s your call, though.

We checked their mobile casino out using an iPhone 6s. The casino was laid out well and easy to navigate.

Their mobile game selection is going to depend on the country you’re playing from and the software developers who’re allowed to have games there. Your mileage will vary.

Compatibility will depend, too. Based on our experience, Android and Apple (iOS) users should have no problem. We expect Windows and maybe Blackberry users can play here, too.

We weren’t sure, though, so we shipped Dragonara an email. The response we got said that Apple, Android, and Windows users can play here.

However, their response is a little suspect. We specifically mentioned those devices…and then all they did was repeat them back to us. Almost as if that support person might not know for sure.

Who knows?

We’re confident Apple and Android users will have no problem. Blackberry and Windows users may be hit or miss. It’s simple for you to test it out, though. Go to their casino from your mobile device and try to open a game. It should only take a few minutes to test it out.

Customer Support

You can contact Dragonara Casino support by the following.

They’re available from 08:00 to 00:00 CET.

It’s sort of surprising to see that they don’t offer live chat and aren’t available 24/7. While it’s not nearly as surprising, they also don’t offer phone support. You’d almost think they would, too, since they have a land-based casino.

Since they only offer email support, and only during certain hours, it’s important that they’re responsive and efficient.

We shipped them an email to test them out. We received a response in about 30 minutes, which is great. However, we’re a little suspect of the answer we got. We got the feeling the person who replied simply said “yes” and answered our question the same way we asked it without truly knowing the answer.

Then we shipped them another question asking about cash-out limits. We got our response about a day later, which is okay. They did a much better job of answering our question this time around, though.

Conclusion – Dragonara Casino

Dragonara seems like a solid casino. Here’s what we liked most about them.

We’re a fan of all the games you can play here. Each section is robust and full of high-quality slots, live dealer games, table games, and video poker machines.

They have a few bonus offers to claim, too. We also like how they have a points-to-cash-back program and their free spins on Friday offer as an incentive to come back often.

However, we don’t like everything about them.

We think they can improve their banking. More specifically, having to pay 2% fees across the board on both deposits and cash-outs is ridiculous. Their limits are low, too.

We weren’t overly impressed with their first email response, either. Perhaps we should’ve asked a vague question to truly see if they knew what they were talking about or not. In their defense, the second response was much better.

All in all, we liked what we saw. If you’re looking for a new casino to join, we recommend you give Dragonara Casino a try.

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