Who’s behind 21 Dukes? Are they licensed and regulated?
21 Dukes is owned and operated by Engage Entertainment Group. They’ve been online since 2008. They’re licensed by the Government of Curacao and are regulated by the Curacao Gaming Commissioner.
Does that sound familiar to you? You’re not the only one feeling déjà vu – I did, too.
Engage Entertainment has ties and/or owns/operates another network of casinos with the Deck Media Group. That includes casinos such as Sloto’Cash, Black Diamond, and Uptown Aces.
Best I can tell, Deck Media has nothing to do with 21 Dukes or any other casino in this network. The affiliate program is instead run/managed by Revenue Giants.
Have they had any issues? Any scams? Any current issues?
Depending on the casino, not to mention who’s reviews you read, opinions of Deck Media range from ‘not recommended’ to ‘top notch.’
Sometimes you’ll see both ends of the spectrum from the same review portal, like CasinoMeister.com. There are some ‘accredited’ casinos, while others are blacklisted due to the (software)
partners they work with.
Based on my research, I was comfortable recommending several of Deck Media’s casinos. Most of them didn’t have any issues I felt were bad enough to automatically blacklist them. Other review
portals I trust felt the same way.
Anyway – what about 21 Dukes?
The biggest complaint I found so far is where 21 Dukes took nearly 2 years to pay someone a low 5-figure balance. In the meantime, they suggested (some say ‘pressured’) the player to play more in
order to be paid faster – otherwise their payments might be reduced to as little as 100 credits/month.
That is ridiculous. It’d take years to pay-off a 5-figure balance at that rate.
But, from what I understand this sort of thing was covered in their terms and conditions. Which, like it or not, you agree to when you sign up.
I’m not saying those terms are okay. But if you don’t like them – assuming you actually read them prior to joining – then don’t join the casino. Boycott them instead by not signing up. But you
can’t complain if you knowingly sign up anyway.
You can find other complaints about Engage Entertainment on The Pogg. Just keep in mind that they cover the entire network of casinos and not only 21 Dukes.
Other than that, I saw that 21 Dukes has 11 complaints on AskGamblers.com. Out of the 11 complaints, only 2 are unresolved.
I don’t see much else out there, and nothing (yet) that would lead me to blacklist them. That’s not to say that they’re a good choice, or that they run their company or casinos well. Just that
there are far worse casinos out there, and that we should give them (21 Dukes) the benefit of the doubt.
If anything changes we’ll be sure to update this page.
What countries are prohibited from playing at 21 Dukes?
Several other 21 Dukes reviews state there are restricted countries/territories. However, I didn’t find any when I looked through 21 Dukes terms. I even searched for a few common restricted
countries and came up short.
For now, I would assume there are no restrictions.
How do you contact support?
You can contact 21 Dukes by email at: [email protected] They have live chat, too, but similar to some of their cousin casinos from Deck Media, live chat here is only available to customers.
They have a FAQ page, too, but it covers only the most basic questions.
I did email them to ask questions for this review. But it’s been 48+ hours and I have yet to hear back from them. I’ll update this section if/when I hear back.
What methods can you use to fund your account? Are there any limits or fees?
You can use:
I noticed on other review sites that 21 Dukes accepts other banking options than what I was shown. This leads me to think that they might geo-target their pages so that you’re only shown options
available to players in your region.
For that reason, you might want to double check their banking page to see if there are any options I missed that you can use to fund your account.
As for fees, 21 Dukes says there may be fees on credit card payments. But there are no fees on bitcoin payments. The minimum deposit is $10.
How can you cash out your winnings? Are there any limits or fees?
You can use:
Bank Wire - $500 min / $23 fee
Paper Check - $300 min / $20 fee
Echeck - $100 min / $10-$20 fee
Those min limits are pretty high. Then there are their max cash out limits, which start out at $500 per week.
You can cash out as much as $10,000 per week – IF you’re a Titanium Level Member – which most people will never become.
Between the min and max limits, it appears that they’re doing everything they can to keep your money on their casino.
That’s disappointing, and it’s not a great way to run a business.
Does 21 Dukes offer a welcome bonus? What’s the catch?
What sucks about it is they don’t make it very clear what the offer is. It’s not covered on their promotions page, nor is it covered thoroughly in their terms and conditions.
The good news? Several casinos from Deck Media have the same offer with equally vague details. In other words, I’ve already had to dig the information up.
Here’s what I found:
Their offer is a 500% match bonus on each of your first five deposits. The max you can earn is $5,000.
They don’t make it clear what the rollover is. None of the casinos I’ve reviewed with this same offer do any better, either. But here’s what I can tell you:
99 times the Bonus amount to request a withdrawal from free Bonus Money
75 times the bonus amount and the maximum withdrawal limit from a Sign-up Bonus is €100 to request a withdrawal from a Sign-up bonus
To request a withdrawal, you must wager a minimum of 25 times the deposit amount and 25 times the corresponding Bonus amount
My best guess is that the rollover for this offer is 50x – which is okay. But that’s for games like slots – all other games will have different contribution percentages. Here’s what 21 Dukes
The contribution rate is 100% for all Slot Games;
The contribution rate is 20% for Video Poker;
The contribution rate is 10% for Roulette, Casino War, Mini-baccarat, Keno and Weed Whacker;
The contribution rate is 2.5% for Blackjack.
That about covers it.
Oh, one other thing – you’ll get 25 free spins once you make your deposit.
Do they offer any additional bonuses or offers?
There are a few other offers.
$200k Guaranteed - Make a $500 deposit and you’ll receive an entry to this tournament which has a $200,000 prize pool. Every $1 you spend in this tournament will earn you a
point. Earn enough points to be one of the top 20 on their leaderboard and you’ll receive a cash prize.
Bitcoin Bonus - Use bitcoin to fund your account, and on your first 3 deposits you’ll receive a 400% match bonus.
Daily Offers - They have a page where they put out new offers every day. Today, for example, you can claim a 300% match bonus (up to $4,000), a 250% match bonus (up to $1,750)
and a 150% bonus (up to $100).
They run limited time deals, too. For example, the date today is May 4th – a day many people use to celebrate Star Wars. 21 Dukes is running a ‘May the Fourth Be With You’ promo, which
is neat to see.
One other thing – I highly recommend you carefully read their terms and conditions for their offers since their terms aren’t very clear. And be sure to reach out to support if
you have any questions.
If all else fails, skip the bonus.
Do they offer a comps and/or VIP program?
They have a multi-tier VIP program. The tiers include:
Perks of climbing this VIP ladder include higher betting limits, anniversary bonus, birthday bonus, exclusive events, higher cash out limits, and more.
You can see all the perks in the table below:
One thing I don’t like – but seems par for both 21 Dukes and the companies running them – is they don’t make it clear what it takes to achieve each level. You’d think that make sense on a chart
explaining their VIP program, though.
What software companies does 21 Dukes work with? How many games do they have?
They don’t say on their website. From what I can see, they work with Betsoft and Rival. My other sources say they work with Microgaming, Real Time Gaming, Pragmatic and Visionary iGaming.
I don’t see games from Microgaming. But, like I said earlier, maybe they’re only showing me games and banking options available to players in my region (WA / USA). It wouldn’t be the first time
an online casino did that.
I count 200+ games. Though it can be more if they’re not showing me everything. Either way, you’ll have plenty of options.
How can you play their games – download, instant play, mobile?
Many sources say they offer a download, but I think these are outdated. I didn’t see a download option – only an instant play (browser) casino. AskGamblers.com says the same.
Mobile is an option, too. I checked them out from my iPhone – no app needed. They have a mobile site that will detect what device you’re on and react accordingly. Everything looked good when I
checked them out.
What are some examples of games you can play at 21 Dukes?
Here are some of the games you’ll find at 21 Dukes. Keep in mind that – like I said above – it’s possible they have other games they simply didn’t show me. And, because they have so many slot
machines, I didn’t think it was very practical to list every single one here.
With that out of the way, here are some of the games you can play and where you’ll find them on 21Dukes.com.
Good Girl, Bad Girl
Charms and Clovers
More Gold Digging
At the Copa
Dr. Jekyll & Mr. Hyde
House of Fun
Scary Rich 3
Most of the titles I recognize here come from Betsoft. Their 3D slots are a ton of fun to play, though Betsoft has dropped the ball a time or two in the last year with their progressive jackpots.
The other titles I recognize are from Rival Gaming.
Big Cash Win
Hole In Won
Crazy Camel Cash
Not much to add here. This section offers more traditional slots and themes compared to the last section.
I like seeing the live dealer games. Not all of Deck Media or Engage Entertainment casinos offer them.
Single Deck Blackjack
Double Exposure Blackjack
Super 7 Blackjack
Roulette Black Diamond
This isn’t the biggest list of table games I’ve seen, and their blackjack selection is smaller than most other casinos, too.
That said, they have one of the most unique and diverse selections I’ve seen. Especially when it comes to their blackjack and roulette variants. I can’t think of another casino offhand that
offers Swipe Roulette, Super 7 Blackjack or Crystal Roulette.
Jacks or Better (2+ Variants)
Five Draw Poker
Pyramid Jacks or Better
Deuces Wild (They Have 3+ Variants)
Joker Poker (2+ Variants)
Deuces and Joker (2+ Variants)
Not too much to add here. I think this selection will satisfy most people.
That’s about it – they also have an ‘other game’ section that lists a couple scratch games. But overall, this is a pretty standard selection of casino games.
What improvements can 21 Dukes make?
The biggest change or improvement I think they can make is to be more transparent. To add all their banking options, promotions, and terms to their site – and make them all dead simple to
I’d also like for them to change their cash out limits – both the min limits and the max weekly limits. They’re just unreasonable, and make it look as if they don’t want to pay you if they don’t
Last, I’m not a big fan of them offering Betsoft’s games. Betsoft has had their problems over the past year, and if you can’t trust a couple of their games, how can you trust the rest?
And, how do you trust a casino who still offers them?
What do we want to see more of?
While their offers and terms aren’t crystal clear, I do like how they have several different offers. And they’ll accommodate bankrolls of all different sizes.
They have a pretty big and diverse selection of casino games, too. It’s a big plus that they offer live dealer games.
Finally, do we recommend 21 Dukes to our readers?
Eh, I’m not so sure.
From what I can see, they don’t restrict players from any countries. This tells me they accept players from the United States. And, frankly, Americans have better and more transparent options –
even from their cousin casino network, Deck Media.
And say they don’t accept Americans – they accept international players only – well, those players have FAR better options, too. I’d give my money to 888, Bet365, PokerStars or any of those big
companies before coming here.
The bottom line – I don’t see a major reason not to play here if something catches your eye. But chances are you can find whatever you see here somewhere else.