Who Can Play
If you are at least 21 years of age and reside in any of the 50+ accepted countries, then you are eligible to sign up for an account at Planet 7 Casino.
Accepted players include those from the following:
- United States
- United Kingdom
It should be noted that over half of the accepted countries are restricted from accepting any of the bonuses offered by this casino. Players who fall within these guidelines will be notified via the cashier when a deposit is made.
The residents of the following states are not eligible to play at this site:
- United States of America
- New York
Who licenses this site for online gambling?
Planet 7 Casino is licensed for online gambling through the Government of Costa Rica. There are many different government agencies which can license a site for legal gambling operations.
Some players are hesitant to use those whom have been licensed in Costa Rica due to its more lackadaisical guidelines and monitoring. However, this casino is one of many that has proven to focus on the player experience and maintained a solid reputation.
What is the user base like?
This casino primarily caters to guests from the United States and United Kingdom. As such, over half of the user base is from these countries. You can expect to see an average number of players involved in site tournaments and will always find opponents at the live dealer games.
Banking With Planet 7 Casino
There are several deposit and withdrawal options for this casino. All funds are converted and displayed into US dollars to simplify the process. When you log into your cashier, you will see the available banking options and limits for your specific country. The site does not provide a general list on site or via customer service.
What deposit methods are accepted?
International pre-paid cards with Visa, Mastercard, or American Express are the preferred option for funding your account. All major credit cards with these logos are also accepted. For US residents, it is important to check and make sure your card allows foreign transactions. Casino support staff recommend GreenDot and Netspend as pre-paid debit card options for players in all countries.
- Minimum: $30
- Maximum: $250 per transaction; $1000 per day
Wire transfer through Western Union and MoneyGram are both available to US residents. Person2Person can be used by players who are located outside of the US.
- Minimum: $50
- Maximum: $1350 per transaction; $5000 per day
Neteller is the only eWallet accepted at this time. We recommend you check with customer service periodically to see if new deposit methods have been added.
- Minimum: $30
- Maximum: $5000 per transaction/ per day
What payout methods are accepted?
There are four payout methods available – check by mail, wire transfer, bank transfer, and Neteller. US residents are only able to use check by mail at this time. With the exception of those withdrawals made through Neteller, all other options may be subject to a $40 processing fee depending on the withdrawal amount.
- Minimum: $100
- Maximum: $2500 per week
What is the payout time?
It may take up to 14 business days to receive your payment from this site. Payout requests take between one and three business days to be approved or denied. This casino requests an additional seven days to process the payment and have it sent to your funding source. An additional one to three days for that payment to credit is needed for Neteller and bank/wire transfer. US residents can expect up to 14-days to receive their check by mail, creating a total payout time of up to 30 days.
Are there any limitations?
At this time, there are no additional limitations. As more banking options are added, the third party options may have their own self-imposed limitations on how much can be added or withdrawn each day or week.
Planet 7 Bonuses
When you register for an account with the link provided, you will be eligible to redeem the sizable welcome bonus offered by Planet 7.
$7,777 Welcome Bonus
||1PLANET………………………………………100% up to $777
2PLANET……………………………………..100% up to $1,000
3PLANET……………………………………..100% up to $1,000
4PLANET……………………………………..100% up to $1,000
5PLANET……………………………………..100% up to $1,000
6PLANET……………………………………..100% up to $1,000
7PLANET……………………………………..100% up to $1,000
8PLANET……………………………………..100% up to $1,000
||25x on slot and keno games; 50x on table games & video poker
||No max cashout
||No limitations; eligible on all games
You will discover a wide array of bonuses at this site. Each month there are options to win free casino chips, numerous deposit bonuses, and various daily promotions to help you get the most out of your casino experience.
Planet 7 Player Reward Card
Players are able to enroll in the Player Reward Card program. This third-party program gives you deeper account security by using a pre-paid credit card for all deposits and withdrawals. Your baking information is kept secure with the use of the PRC.
Even better, there are no fees associated with this card. The real reason to enroll is so that you can take advantage of the perks which include an additional 10% on deposit bonuses, guaranteed 7-day payouts, and free gifts. Essentially, this is a banking and rewards solution rolled into one which is perfect for regular players.
Planet 7 VIP Program
As a VIP member, you will have access to special promotions and the best bonuses this casino has to offer. The program consists of five levels, your levels dictate the specials available to you each month as well as how many comp points you can earn per wager. Comp points can be redeemed for cash. Unfortunately, repeated inquiries to find out how many points are needed to reach each VIP level and how many comp points can be redeemed for $1 came up empty. The casino host simply told us “we do not provide that type of information.”
||Wager Amount to 1 Comp Point
||Birthday / Anniversary Gifts
||Casino Insurance Amount
Access to exclusive bonuses; Monthly insurance paid at start of each month
130% VIP Bonus
||25x on slot and keno games; 50x on table games & video poker
||No max cashout
||No limitations; eligible on all games
Game Selection & Software
Over 130 games are available at Planet 7. You will find games in several popular categories including live dealer games, classic and video slots, table games, specialty games, and video poker. New games are added regularly to this library and each month there is a chance to earn a 200% deposit bonus just for playing the featured game. The use of Realtime Gaming software brings one of the best graphic and audio experiences in the industry to your gambling experience with this online casino.
Classic and video slot games have been the popular choice at land-based casinos for decades. It’s no surprise that the same trend exists online. With this in mind, Planet 7 offers players a large selection of high-quality slot games. The majority of these games feature vibrant graphics and true-to-life sounds which are above industry standards. Of course there are still a handful of games which have sub-par graphics. For the best visuals, check out some of the newest games such as Ghost Ship and Aztec Treasure.
A small percentage of the games offered also have bonus features such as free spins or extra wild cards. Most of the game jackpots are below $10,000 but there are a handful with prize amounts over $1-million.
Roulette & Blackjack
The selection of roulette and blackjack games is relatively standard. There are less than one dozen total. Expect quick response play and on-par graphics with these games. The live dealer versions of both roulette and blackjack is where you can expect to get your money’s worth – so to speak. Starting bets are as low as $5 and you’re able to chat with other players during the game.
Video poker games are the second largest selection at this casino. You will find all of your favorites like 777’s Wild and Pai Gow Poker. These games feature crisp graphics which we definitely categorize as better than what is offered at most other online casinos. Several of the games also have exclusive bonuses which you can unlock as you play. Lastly, who doesn’t appreciate a good progressive jackpot with their video poker game? Check out the Caribbean Stud Poker game or others to access prize amounts of close to $2-million.
If you prefer to just have fun with specialty games, then you will find a small selection of those as well at Planet 7. Traditional European, French, and American Roulette are available as well as Hot Dice, War, and Sic Bo. The prize amounts are no more than a few hundred dollars and the graphic quality is sub-par with these games, but they are available for players who enjoy them.
There is no mobile application for this casino but the site is mobile friendly and allows you to play via the instant play feature on your tablet or mobile device. The graphics through the mobile site are the same quality you see online but the game response is much slower even when connected to high-speed wireless internet. Use of a tablet that functions like a laptop is necessary to get the best gaming experience through a device other than a standard personal computer.
What casino software is used at this site?
Realtime Gaming Software is the choice of this casino. Officially launched in 2008, this platform is known for its vibrant graphics and unique game selection. RTG is synonymous with high-quality in the world of online gambling which is why we are happy to see it chosen by this site.
What company verifies the games for fairness?
All games are tested by Gaming Labs International to ensure they are impartial. GLI is one of a handful of highly-respected testing agencies that help ensure online gambling sites are offering fair play to their customers.
Planet 7 Casino Reputation
How a casino handles its public persona is indicative of the type of experience you can expect with them. This casino is not without its faults and was subject to much scrutiny from players during the early years. Today, it’s one of the better online casinos which players, especially those based in the US, can choose from.
Who owns this casino?
Ace Revenue Group founded this casino in 2008. The company is based in the Netherlands and also owns a handful of other online casinos including Slot Madness and Silver Oak Casino. Sites created by this company carry the same theme of a professionally looking skin accompanied by top-notch game quality, large jackpots, and plenty of bonuses to go around.
Has this site or company been found to be misleading, fraudulent, or engaged in illegal activities?
When Planet 7 was first launched, there were numerous complaints about unfair game tactics, long payouts, and unclear bonus terms. As of 2013, the site and company have worked to build their reputation positively by being more transparent with customers, ensuring all their games are tested for fairness, and keeping players informed of specific bonus terms and payout time frames. While the site still has long payout times averaging at least 7 days, there have been little to no negative complaints about the casino in recent years.
How do I contact customer support?
Customers who have a problem with the casino or who have any questions can contact customer support through the following:
However, for better results, you are encouraged to use the Central Disputed System LTD link at the bottom of the casino homepage. This third party company works to mediate claims between users and the casino in a way that creates a positive outcome for all involved.
Is this an honest site?
Planet 7 has certainly experienced its share of growing pains during the early years. Today, however, the site works diligently to provide a quality gambling experience for all of its players. The attempts made by this casino to not only right old wrongs but also maintain transparency with their members are two of the reasons why we feel they are trustworthy and an overall good online casino.
To be considered one of the better online casinos, you need to have a balance of quality games and bonuses as well as some unique features. Planet 7 achieves all of this and more. When you first access the site, you will notice a streamlined design that is not to flashy and is very easy on the eyes. Most importantly, the details you want to know such as current jackpot amounts, recent winners, the welcome bonus, and game features are front and center.
The use of Realtime Gaming Software allows this site to provide players with some of the best game quality available. The library of games is sizable with over 100 options which include several progressive jackpot games and live dealer games. Many of the slot and video poker games also have special bonus features which make them worthwhile to play. The welcome bonus is one of the largest we have seen and the numerous other bonuses certainly help keep this casino ahead of the competition.
One feature that stood out to us is the simple bonus terms for all types of bonuses. Overall, they exclude the same games and have the same rollover requirements. This makes it much easier to enjoy your bonuses whether you are choosing free spin, cashback, free chip, or deposit bonuses. The VIP program and Player Reward Card are both nice special features of this site but are hardly anything spectacular. Both are merely options if you want to get a little more bang for your buck and are an avid online gambler.
The customer service could use some improvement and some areas of the main website need to be updated. There is limited information on banking options for any player who is not yet a member. Once you download the software and access your cashier, the methods open to you will be presented as well as their limits. We feel having this information up front before you sign up for an account is better, however. The customer service is helpful but appears to have limited knowledge of more in-depth information about site operations and the games. In addition to that, the chat operators are a bit slower to respond as they not only deal with multiple players at one time but also multiple sites owned by this company.
In the end, we are determined that this casino lives up to its claims of providing a Vegas-style casino experience. The site combines just the right amount of flash and luxury to be appealing and professional looking. The available games and bonuses are enough to give players plenty of options without seeming overwhelming. Finally, Planet 7 has a 94% payout rate which makes us feel confident that it has overcome its initial shortcomings and progressed into being a reputable and preferred online casino.
LA woman | 23 Feb 2019
I love the games at planet 7...I've won both big and small.. I've gotten a few checks for the smaller amounts fairly quick.. One bigger amount took 4 months.. With alot of complaints too and help from ask gamblers! 2 other bigger checks took 1 to 2 months.. But all had been approved within a week.. Except the largest one took a few months for approval! This casino can be good or bad depending on the mood it's in! I'm sure it's because I've won.. They won't let me have anymore of the promotional match bonuses.. They say because I'm an expert now lol! That's a joke! They took away my VIP level 2..no explanation at all.. Probably because I've won.. All they let me have now is my 14 daily free spins! I love the games! I really wish I could find a more fair and honest casino with the game quality as planet7... I'd surely go to it and not look back!
James Strothers | 16 Jan 2019
Every time I win at planet 7 I always receive my money but not in their timeframe. Been waiting on a withdrawl that I requested on December 2 and just get approved January 10 for only $600.During that time I deposit it and lost half of it waiting. Been doing this online gambling for over three years and received more than $10,000 from Planet 7 but the request and pending time just isn’t accurate and I’m done. Grand Vegas Casino and Slots Capital i have received my withdrawal in less than 10 business days every time.
Edward Terrill | 4 Jan 2019
I have been trying to get the money in my account for 4 months
James | 16 Jan 2019 Reply:
Change your request to a check,wire transfer always requires more documents.Ask for a check and sending all your information
Karen Kelly | 12 Dec 2018
This site is deceptive. They deposited casback into my account and when I won a large jackpot and requested a withdrawal of the funds, nothing was said. When I questioned when I could expect my winninngs, my balance was depleted and my pending withdrawls removed. I was told later after contacting customer support that because my winnings were made from the 65.00 cashback all I was entitled to was 132.00. My winnings were over 9,000.00. Had I known that playing with the cashback money would limit me to 132.00 withdrawal I would have never played with the casback. Totally deceptive!
Kim | 20 Nov 2018
As of 10/19, the payout is still 7-10 days. This site doesn't give clear info on how much it cost to withdraw certain amounts. If your have a problem with the person on the phone and request to speak with a supervisor, your told that cant happen. Honestly I think these CSR are working from home or something similar. My advice, set up the quickest way for withdrawals. The second quickest is Check, BUT make sure to send the front and back copy of credit card or debit card used to make deposit and i.d. just to verify it still, takes 5 day then more days to send your check. I would like to see faster turnaround in future
jose luis manzur | 21 Sep 2018
I want to see if you can help me since I'm in a problem with the casinoplanet site7 I have 2 months requesting a withdrawal and not only do not give me an answer but now I have already unsubscribed my account and I can no longer access the site or the chat
could you guide me to try to solve this problem
I am in Mexico
Debragrace | 23 Sep 2018 Reply:
Go to Askgamblers web site you can file a complaint against P7 they will help you resolve!
JP | 5 Sep 2018
Planet7 is by far the worst and scammers I ever dealt with. Won big and never seen a penny of my winnings. I was told that playing with bonuses will have to meet their terms and therefore I broke the terms by playing video poker and blackjack. Funny cause I won all my winnnings from thei old fashion 1990s slot machine software. Highly recommend for others to stay away from Planet7 and their connecting sister sites (you can tell cause they all use the same software apps).
Bradley Sims ( user name: Sanpablo2018 ) | 11 Aug 2018
My bank has had my check on hold now for 15 days.. They keep telling me that your bank wont verify funds so they will not cash it until they do.. It took over a month to get my first check and now its been two weeks and I cant even cash the check. I have another check that will be wire transfered but Planet 7 wont send it until my first check is cashed. Its in the bank waiting on you'lls verification
SharonCarroll | 4 Jul 2018
seriously why is my withdraw not completed ? I have sent my ID along with my crypto address as the email instructed and I have NO resolution on this and very POOR communication meaning none at all regarding this. I have looked at reviews and it seems I am not the only one that is experiencing tremendously SLOW pay out and or communications. Is it possible to get a surprisingly different outcome please and help me track my withdraw and receive it ?
Jackie joined the chat
Thank you for contacting Planet 7 Casino, I'm here to provide you excellent service today!
Casino Support Center
Welcome to Customer Support and we hope you're enjoying your time with us! So we can best assist you, can you identify the purpose of your visit today?
I am sorry to hear that.
Let me check that for you.
Please - thank you
Have you sent documents yet?
I sent them and the crypto bitcoin address as instructed
I am sorry to inform you but we can not payout by Bitcoin but bank wire or check only.
Bank wire is perfectly fine or check , Serously why would I need to wait so long to be told this though ??
If you would like to be paid via Bank Wire, please take note of the following:
Please enter the information exactly as requested below. All information is mandatory. Incomplete information will create delays.
•Bank Address (Physical address of the branch you visit):
•Exact Name registered on the account(*):
•Place of Birth (City/State): Use State Abbreviation letters, Example: CA=California
•Beneficiary address Registered on the bank acct: (Your physical home address)
•Bank Account# (**):
•Swift Code: Capital letters only
•ABA/Routing# (9 digits # for International Wires):
•Checking or savings:
(*)If it's a joint account please provide all names registered on the account.
(**)NO Business accounts allowed.
(***) Bank account must allow processing of both FedACH and Fedwire payments. If you are not sure, please verify with your bank.
- We cannot use Intermediary banks
- We cannot transfer funds to any credit unions, any military bank, BB&T Bank, BBVA, Centier Bank, Citizen Equity First, Community National Bank and Trust, Eastern Bank, First Tennessee Bank, IBC Bank (International Bank of Commerce), Mellow Bank, National Pennsylvania, Oklahoma Bank, People's Bank, The Banker's Bank, Trustmark National Bank, USAA, Wachovia Bank or Woodforest National Bank.
- The Bank's address cannot be a P.O. BOX.
- Please DOUBLE CHECK all the information before sending it. In case there is a problem due to mistaken Bank account information we cannot guarantee that the payment will be reissued, and if it CAN be done, an administrative fee will be assessed.
*Please be aware that as this is an international transaction, your bank and the other banks involved may charge additional currency conversion and fees.
**Inaccurate or incomplete information may lead to funds sent to an incorrect account which will be impossible to recover. Please also make sure your bank information is 100% accurate since fees will be charged for returned wires which must be covered by the account holder if the information provided is incorrect, including additional fees assessed to resend the transaction.
Please email this information to: [email protected]
** Important: Please include your user name and casino name in your e-mail or your request won't be processed. **
Which documents have you sent If I may ask?
I am VERY concerned here. Your reviews state this is a not great place and customers running into this type of thing over and over and run arounds when it comes time to pay out in good faith. I should have been told DAYS ago that BIT COIN was no longer a pay out option with your establishment
Now you want more information and there is zero responses through email after email seems rather unsecure to be honest
If there is a person to speak with by phone cashier management of sort ?
I am sorry to hear that.
We are working on the improvement.
I would appreciate being paid by my chosen method .
It was in your list so it should be a valid form to receive my money
Our servers and offices comply with International Security Standards providing you a safe environment and this is just one of the many reasons we have been in business for over 17 years with a long list of happy and loyal customers.
So is bank wire alright for you?
If a casino cannot send 100.00 the MINIMUM amount by one of their listed options then something is really wrong
How long is the wire ?
How long does the wire take and what are the fees ??
The general time frame for withdrawals is 3 business days to be approved, only if we have your complete documents in and posted to your account, and then another 7 business days to be sent, plus the delivery time, which may vary according to processors limitations.
Are you still with us? Would you like to continue this chat?
This is crazy.. I will be adding this entire log to my review. I am in shock by the lack of communication via email, and the change of circumstances with ZERO warnings . Only to buy more time it is shady to say the least. I came I experienced and I sent my info in that was requested in good faith. EXTREAMLY DISSAPOINTED. I would appreciate my 100.00 pay out to my crypto address that was requested and sent to you DAYS ago.. I will NOT be doing a wire or a check that will never be able to be cashed
I apologize but Bitcoin is not possible for non depositing players.
Where is your T&C does this say ?
I am sorry for your inconvenience.
Why did I receive a email saying it was?
I am posting all of this . Thank you
Lars | 24 May 2018
Planet 7 casino is a scam, they take your money but when you win they don't pay you your winnings. Terrible casino, needs to be taken off the internet!
Stay away from Planet 7 Casino!!!!
James Armbruster | 31 Mar 2018
Well I deposited $30 with Planet 7 I won 850 and went to take 500 out and now they're telling me that they never got the $30 they took from my Visa credit card my credit card says that they took the $30 off I think it's a scam if you win you don't get paid I guess if you lose they keep your money quite a racket I'm very unhappy
The Chihuahua | 23 Mar 2018
it's been two month's and a lot of headaches and still have yet to be approved for payment with these people. I am at my wits end and I will continue to harass them until I'm paid...they had no problem taking my deposit but I am being asked to give them my first born child at least it seems like it, this place is a fraud and I am like a chihuahua so I will continue to be a nuessence until I'm paid in full...BEWARE OF THIS SITE PEOPLE THEY ARE CROOKS....you all got the right one with me!
Victor andreas | 27 Feb 2018
So I’ve played at planet 7 casino with a non deposit bonus, luckily after following the terms and condition of the casino and finished the play through I won. The maximum I can withdraw is $100. So right away, I’ve sent all the necessary documents on the January the 31st. Right away I have the system replying I will be notify within the next 2 business days. 7 days have passed without any notification or anything so I contacted the customer support through the live chat, and they told me I was missing some documents. Well so I resend all my documents which the same one that I already did the first time. This was on Feb 7, Again the system told me I will be notify within 2 business day. Once more I did not hear back for 5 business day I contacted customer live support then they told me my doc still incomplete. So I escalate the issue to the documents department and finally they approve it in 7 days. My withdrawal also finally approved on the feb 21 so I’m just sitting here to wait for my fund to be delivered. Oh and by the way I requested bitcoin withdrawal. Yesterday I signed in to check on the status and suddenly they told me I requested a check withdraw. I contacted the live support and asked them to fix the issue and I also provide them with my crypto address for the 4th time I provided them with it. They told me just be patient and they assured me the payout is coming. And today feb the 27th I tried to log in this morning all the sudden they locked me out of my account saying I have duplicate account with them, This is the one and only account I had with them. I’ve never play at planet 7 casino before, iI’ve sent all the nesessary documents and following their procedure in the end they refuse to pay what I’ve won. I feel like I’m being cheated by this casino. I’ can let this type of casino treat the players like this.
Kimberly Marmolejo | 24 Feb 2018
I LOVE Planet 7 Casino!! I have been a big winner on Planet 7 and will continue to play Planet 7 as long as they are around! Super fun, great variety of games. Games with bonus rounds are my favorite! I highly recommend Planet 7 and all its sister casinos. I play them all. Thank you Planet 7!!
Diana Taylor | 6 Feb 2018
hi I have been trying for 2 months to get 650 they owe me and get the runaround. iv sent documents over and over again. diana212
S Broadaway | 20 Jan 2018
Not sure where you get your details when it comes to payouts because I was approved for a payout on 11/6/2017 and as of 01/20/2018 I still have not received it. Everytime I call to inquire I am told to please be patient.. Leaves me to doubt if I ever will receive it.
Dianataylor | 6 Feb 2018 Reply:
same here. I get the run around, or they say they haven't received the documents. just how many times do I have to send them!
Robin Mulvey | 15 Jan 2018
If I were you, I'd go to another casino! They say 14 day payouts. HA! I've been waiting for my over $6200.00 since November. They say it was because of my paperwork. I got it back to them within 24hrs. They have more excuses to not pay you. I have called over 12 times to them to get an update on my payouts and it's always, "it's coming". I am sorely disappointed in this casino. I don't believe I'll ever get my payouts, I think the casino is a scam
Debragrace | 23 Sep 2018 Reply:
Try taking your issue with P7 to Askgamblers, they can help you, I also play at P7 and have had same problem, first withdrawal took almost 3 months to get paid and second one took 7 weeks, after I won I immediately stopped playing the daily free spins as I didn’t want them using money won from free spins to hinder my winnings, I have noticed big change in payouts from slots, I believe they have some control over the spins,and I also think vip host plays there, I have only to finish my daily free spins and I will never make another deposit with them! Some of my winnings from daily free spins for the last 2 days I’m allowed 14 spins at 75cents a spin on Paydirt slot yesterday my total win was 46 cents today was 1.50 28 consecutively 28 spins total win 1.96 cents, cashbandits 2 160 free feature spins from opening the banks at 50 cents a spin total winnings 24$ I complained about this pathetic amount and by some miracle was able to open the big bank again the next time I played it and won a little over 100$ still doesn’t compare to what they used to payout , New management took over last spring and something shady is happening!
Grant | 14 Jan 2018
Wow, I truly believed that I was the only one this was happening to. My withdrawal for $1250 was approved 4/2017......... I'm still waiting. Multiple calls got me know where. Emails to finance, etc, never returned. The customer service guys all new me by just my voice.. the seemed empathetic, but they are just pawns in this fraudulent operation. Save yourself, don't play here. Not worth the aggravation.
Your Name runnergirl2015 | 2 Dec 2017
won 20K jackpot.... yet to see a cent. Beware. They have a rule you can not deposit if you have a balance BUT they took deposits from me while I had a caah balance anyway. I deposited to get use of bonus codes.... so I wouldn't blow through cash javkpot. Then they changed rule and stated you cant deposit with balance?????? Very shady.....insulting customer service reps. If you are high roller VIP.... go elsewhere.
Marquesha rash | 21 Nov 2017
I am livid I have never felt so dumb in my life as I did when I spoke with Ted. It was almost like I owed them money he was past the rude point.I have been waiting for my withdrawal in the amount of 500 dollars since August and I have been approved for close to two months now. I have been told several times weds or Friday nononono for sure this weds nononono this Friday they are tragic.it is now nice November 21 and still no deposit.my recommendation is NEVER EVER play with this casino at this point I don’t think I will ever receive withdrawal of a measly 500 to a huge casino smh.
MIchelle | 8 Nov 2017
This is the worst casino out there!! I requested a withdrawl on the 14th of October, on the 21st was told my withdrawl was being "escalated", hint code word for we are doing NOTHING. So, they said wait 10 days then my withdrawl will be sent for payout. Friday Nov. 3rd was day 10, so I went to live chat to get an update and Carrie said she would "escalate" my withdrawl and to wait 10 days AGAIN!!! WTF? Every day I am sending email and live chat and just get the run around!
DO NOT PLAY AT THIS CASINO, YOU WILL NOT GET YOUR MONEY. I can honestly say Club World pays and I get my money within a week. Planet 7 will never get another dime from me and it is my mission now to let everyone know how dishonest they are.
Pamela | 26 Oct 2017
I usually look at reviews before spending my money online. What a goof ball to trust this site. I called about my withdrawal and no one ever picks up the phone. They don't have the courtesy to call back, but they they tell you to leave a message. I' want my MONEY!!!
Dale | 6 Aug 2017
I wish I had seen these comments before making my deposit. Same problems trying to withdraw winnings. These people are a bunch of CROOKS don't go near them they should be outlawed and put in jail
KC | 19 Jun 2017
They don't pay out, they are crooks. I've been waiting 6 months for my $1,000 and constany get tbe runaround!!! These people are idiots! They would make more money running a legitimate casino.
Tanya curler | 28 Jun 2017 Reply:
Terrible with getting your money.very dishonest.i have had horrible experience and spent thousands.i have hired an attorney and thank God I have screen shots of the lies by many.They need to be held accountable.i will not stop until this is solved.
greg | 7 Jun 2017
Don't play at this casino or its partners you will not get paid I was approved 4 months ago and haven't seen a thing they will not return your email or phone call
Tina Landry | 2 Jun 2017
I have been trying to get my money from planet 7 since January 2017. I had a approved withdrawal. They will not answer or r turn my phone calls. Very crooked casino. Do not play with them.
marty | 26 May 2017
Your CommentIt's impossible to get them to pay you!! I used 3 different cards on this site and in order to get a payout they need the documentation for all cards.. The two Visa cards I used i was able to get them all the info needed, but with the 3rd card was a Visa gift card. Because the Visa gift card is not linked to my address and was a temporary card they won't allow a payout. Doesn't matter that the Visa gift card I used 6 months ago. The most recent card I used was the time when i won and they still wont pay me. PLAY ELSEWHERE THERE CROOKS
Dawn | 13 May 2017
An underage person created my account with my information. The 888 phone number asks me to leave a message, and the "chat" guy said acct would be deleted within 24 hours, but no email can go out confirming such and GE closed chat.
This is illegal. There us no way for me to close the acct that I can see. Can anyone help with info on closing acct?
Cole | 9 May 2017
This is sad. This Casino is a scam. They are terrible and will take your money. I got a call from a guy on Saturday, he offered me a 'bonus' usually only available to VIP members. BTW, i've spent thousands on this sent yet I am still a normal member LOL!! So this guy sets up my bonus so I can deposit Tuesday and get money (as I normally do). Well my free spins stop working so I message support. The first guy claims that the guy I talked to wasn't a part of the Casino. I tell him he obviously was because how did I get the bonus offer if I am not a VIP and one of their staff didn't put it in. He says "i don't want to argue, if you had won 100 million it wouldn't of mattered. You would of lost your money because you can't have this promotion" . Then he disconnects after I asked for a manager. The next guy also refuses to let me talk to a manager and he takes away the bonus. He says it was my fault. He ask if he can help me with something else, then i say yes, he waits 5 seconds while I am typing to ask how can this casino offer a loyal player a bonus knowing i would lose my money no matter what and not even apologize? Let alone try to make it right. To know my 200 would of been charity to them because even if I had won a million, they would of used a 'loop hole" like scammers to deny me any winnings at all. I am typing for literally 5 seconds and he post 3 messages quickly via copy past. Havent' heard from you in a while, then a message about his service then a good bye message ..instantly and leaves...then I get a Survey after! Are you kidding me? How much did they pay you to rate this site high? The payouts are a nightmare and takes months and months. It wasn't fixed, its worse than ever. Take my warning, DO NOT JOIN THIS CASINO. They took 4 1/2 months to pay me 1800 and my original cash out was for 2200 but i was charged 400 in random fees and non sense they don't list. I had to submit my paper work to 9 different people. It takes 2 minutes to make a deposit and 135 days to get a check. How sad.
Karen Kelly | 12 Dec 2018 Reply:
They do find loop holes. I won over 9000.00 but los my winnings because I won it on the cashback bonus they deposited into my account. Had I known that I could only witdraw 2x the amount of the casback I would never had played and asked for it to be removed. Total scam and deception
Tanya curler | 1 Jul 2017 Reply:
I have multiple withdraws I'm waiting on.ive been hung up on by one guy and everyone has a different answer to the same question.i screen shotted my chats with the proof of being told my deposits we're getting wired and they did not get wired.Anyone know how to contact the person who is the one who has power.I need the top notch personYourment
candice | 8 May 2017
Your save yourself time heartache and $ thiscasino dont payout u had a 400$ payout november17th and its now may 2017 annd still nothhing! Comment
paula | 28 Apr 2017
This is way too good a review for this casino - there are many many casinos out there and this one is the worse for payouts. I've won more money here but have lost it due to their messed up rules around mixed funds and they're slow =a*S payment system.. if you can play somewhere else, please do.
Frazier | 30 Mar 2017
I have not yet recived a Payout and I have faxed and e-mailed documents several times and still have yet herd anything, And I am not loading anymore money until I recive a payout.
Dominic | 12 Apr 2017 Reply:
Yeah its really crazy the run get on chat. I put in withdrawal Nov.17 2016 and it was approved I continually got the run around had to resend all info I had given them before in Dec. cause my paperwork expired. Never was told that during the whole back and forth process. I figured I would put my withdraw in and have the money before holidays,WRONG!!!!!! Finally received Feb. 7 2017. I made sure I gave info for wire transfer on my latest withdraw and already contacted chat and got 3 different answers from chat reps. Check out all the reviews and withdraw complaints they have on askgamblers web. I was blown away.
Nikki | 28 Mar 2017
Worried after reading all the reviews about getting my payout. Has been 5 bussiness days already and I am being told my documents have yet to even be approved. The phone number on websites is set up going straight to a recording stating leave name and number and will get a call back, Yet to recieve a call back. Wanting advice as to if I should worry about getting my payout??
Pat | 28 Mar 2017 Reply:
I've submitted my documents 21 times for approval they state that they are not legible period I would state that you go to the dispute resolution or to the Costa Rican gambling board that they are registered with and file a complaint
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