Planet 7 Casino Review

Planet 7 Casino launched in 2008 as part of several US-friendly casinos operated by the Ace Revenue Group. Game variety is great with over 130 games to choose from including live dealer games, slots, roulette and blackjack, video poker, and all your other traditional casino game favorites. All games are powered by Realtime Gaming Software so you can be assured that the games will be high quality, secure, and an all around great gaming experience.

The casino portion of Planet 7 Casino offers a wide variety of bonuses for new and returning players that include deposit bonuses, free casino chips, as well as other seasonal perks. On top of the attractive bonus programs, Planet 7 Casino also offers a VIP program that is made available to all players.

Perks include birthday gifts, cash redemption, casino insurance programs, and access to monthly bonuses not available to all players. The site does seem to go above and beyond to reward its loyal customers.

Many deposit and withdrawal banking options are available which make funding your account and enjoying your winnings a simple process. While the company had some early hiccups with their payment processing procedures (detailed below), they have since fixed these and reports from current customers and players are wildly positive. Payout wait times are around a week which is longer than the industry average, but reliability is high as opposed to some other sites in the industry.

Progressive jackpots, feature-rich games, and a large welcome bonus are just a few things you can expect at a site that claims to offer the best Vegas-style casino action online. We took their claims to heart as we gave Planet 7 a try; below is a detailed look at what we found.

We do our best to give full and complete reviews and not just look at the positives of a site. This information should empower you to make a much more informed decision about where you’d like to play.

VISIT Planet 7 Casino
Device Compability:
Key Information
    • Website – Planet7Casino.com
    • Launched in 2008
    • Licensed in Costa Rica
    • Email – [email protected]
    • Telephone – 1-888-402-2065
Hit and Misses
    • Range of deposit options
    • Excellent slot games
    • Regular promotions
    • US players welcomed
    • Play bonuses only
    • Withdrawals could be quicker
Payment Method

Who Can Play

If you are at least 21 years of age and reside in any of the 50+ accepted countries, then you are eligible to sign up for an account at Planet 7 Casino.

Accepted players include those from the following:

  • United States
  • Netherlands
  • United Kingdom

It should be noted that over half of the accepted countries are restricted from accepting any of the bonuses offered by this casino. Players who fall within these guidelines will be notified via the cashier when a deposit is made.

The residents of the following states are not eligible to play at this site:

  • United States of America
  • Missouri
  • Maryland
  • New York
  • Kentucky

Who licenses this site for online gambling?

Planet 7 Casino is licensed for online gambling through the Government of Costa Rica. There are many different government agencies which can license a site for legal gambling operations.

Some players are hesitant to use those whom have been licensed in Costa Rica due to its more lackadaisical guidelines and monitoring. However, this casino is one of many that has proven to focus on the player experience and maintained a solid reputation.

What is the user base like?

This casino primarily caters to guests from the United States and United Kingdom. As such, over half of the user base is from these countries. You can expect to see an average number of players involved in site tournaments and will always find opponents at the live dealer games.

Banking With Planet 7 Casino

There are several deposit and withdrawal options for this casino. All funds are converted and displayed into US dollars to simplify the process. When you log into your cashier, you will see the available banking options and limits for your specific country. The site does not provide a general list on site or via customer service.

Planet 7 Banking Methods

What deposit methods are accepted?

International pre-paid cards with Visa, Mastercard, or American Express are the preferred option for funding your account. All major credit cards with these logos are also accepted. For US residents, it is important to check and make sure your card allows foreign transactions. Casino support staff recommend GreenDot and Netspend as pre-paid debit card options for players in all countries.

  • Minimum: $30
  • Maximum: $250 per transaction; $1000 per day

Wire transfer through Western Union and MoneyGram are both available to US residents. Person2Person can be used by players who are located outside of the US.

  • Minimum: $50
  • Maximum: $1350 per transaction; $5000 per day

Neteller is the only eWallet accepted at this time. We recommend you check with customer service periodically to see if new deposit methods have been added.

  • Minimum: $30
  • Maximum: $5000 per transaction/ per day

What payout methods are accepted?

There are four payout methods available – check by mail, wire transfer, bank transfer, and Neteller. US residents are only able to use check by mail at this time. With the exception of those withdrawals made through Neteller, all other options may be subject to a $40 processing fee depending on the withdrawal amount.

  • Minimum: $100
  • Maximum: $2500 per week

What is the payout time?

It may take up to 14 business days to receive your payment from this site. Payout requests take between one and three business days to be approved or denied. This casino requests an additional seven days to process the payment and have it sent to your funding source. An additional one to three days for that payment to credit is needed for Neteller and bank/wire transfer. US residents can expect up to 14-days to receive their check by mail, creating a total payout time of up to 30 days.

Are there any limitations?

At this time, there are no additional limitations. As more banking options are added, the third party options may have their own self-imposed limitations on how much can be added or withdrawn each day or week.

Planet 7 Bonuses

When you register for an account with the link provided, you will be eligible to redeem the sizable welcome bonus offered by Planet 7.

$7,777 Welcome Bonus

CODE 1PLANET.............................................100% up to $777

2PLANET............................................100% up to $1,000

3PLANET............................................100% up to $1,000

4PLANET............................................100% up to $1,000

5PLANET............................................100% up to $1,000

6PLANET............................................100% up to $1,000

7PLANET............................................100% up to $1,000

8PLANET............................................100% up to $1,000

REDEEM 130%
MIN. DEPOSIT $100
MAX. DEPOSIT $1,000
ROLLOVER 25x on slot and keno games; 50x on table games & video poker
MIN. CASHOUT $100.00
MAX. CASHOUT No max cashout
LIMITATIONS No limitations; eligible on all games

Additional Bonuses

You will discover a wide array of bonuses at this site. Each month there are options to win free casino chips, numerous deposit bonuses, and various daily promotions to help you get the most out of your casino experience.

Planet 7 Player Reward Card

Players are able to enroll in the Player Reward Card program. This third-party program gives you deeper account security by using a pre-paid credit card for all deposits and withdrawals. Your baking information is kept secure with the use of the PRC.

Even better, there are no fees associated with this card. The real reason to enroll is so that you can take advantage of the perks which include an additional 10% on deposit bonuses, guaranteed 7-day payouts, and free gifts. Essentially, this is a banking and rewards solution rolled into one which is perfect for regular players.

Planet 7 VIP Program

As a VIP member, you will have access to special promotions and the best bonuses this casino has to offer. The program consists of five levels, your levels dictate the specials available to you each month as well as how many comp points you can earn per wager. Comp points can be redeemed for cash. Unfortunately, repeated inquiries to find out how many points are needed to reach each VIP level and how many comp points can be redeemed for $1 came up empty. The casino host simply told us “we do not provide that type of information.”

VIP Level Wager Amount to 1 Comp Point Birthday / Anniversary Gifts Casino Insurance Amount
1 $10 No $0
2 $7.50 No $0
3 $5 Yes $10,000
4 $5 Yes $25,000
5 $2 Yes $50,000

Other Perks

Access to exclusive bonuses; Monthly insurance paid at start of each month

130% VIP Bonus

CODE P7VIP130
MATCH AMOUNT 130%
MIN. DEPOSIT $100
MAX. DEPOSIT $1,000
ROLLOVER 25x on slot and keno games; 50x on table games & video poker
MIN. CASHOUT $100.00
MAX. CASHOUT No max cashout
LIMITATIONS No limitations; eligible on all games

Game Selection & Software

Over 130 games are available at Planet 7. You will find games in several popular categories including live dealer games, classic and video slots, table games, specialty games, and video poker. New games are added regularly to this library and each month there is a chance to earn a 200% deposit bonus just for playing the featured game. The use of Realtime Gaming software brings one of the best graphic and audio experiences in the industry to your gambling experience with this online casino.

Slot Games

Classic and video slot games have been the popular choice at land-based casinos for decades. It’s no surprise that the same trend exists online. With this in mind, Planet 7 offers players a large selection of high-quality slot games. The majority of these games feature vibrant graphics and true-to-life sounds which are above industry standards. Of course there are still a handful of games which have sub-par graphics. For the best visuals, check out some of the newest games such as Ghost Ship and Aztec Treasure.

A small percentage of the games offered also have bonus features such as free spins or extra wild cards. Most of the game jackpots are below $10,000 but there are a handful with prize amounts over $1-million.

Roulette & Blackjack

The selection of roulette and blackjack games is relatively standard. There are less than one dozen total. Expect quick response play and on-par graphics with these games. The live dealer versions of both roulette and blackjack is where you can expect to get your money’s worth – so to speak. Starting bets are as low as $5 and you’re able to chat with other players during the game.

Video Poker

Video poker games are the second largest selection at this casino. You will find all of your favorites like 777’s Wild and Pai Gow Poker. These games feature crisp graphics which we definitely categorize as better than what is offered at most other online casinos. Several of the games also have exclusive bonuses which you can unlock as you play. Lastly, who doesn’t appreciate a good progressive jackpot with their video poker game? Check out the Caribbean Stud Poker game or others to access prize amounts of close to $2-million.

Specialty Games

If you prefer to just have fun with specialty games, then you will find a small selection of those as well at Planet 7. Traditional European, French, and American Roulette are available as well as Hot Dice, War, and Sic Bo. The prize amounts are no more than a few hundred dollars and the graphic quality is sub-par with these games, but they are available for players who enjoy them.

Mobile Casino

There is no mobile application for this casino but the site is mobile friendly and allows you to play via the instant play feature on your tablet or mobile device. The graphics through the mobile site are the same quality you see online but the game response is much slower even when connected to high-speed wireless internet. Use of a tablet that functions like a laptop is necessary to get the best gaming experience through a device other than a standard personal computer.

Planet 7 Casino Mobile Site

What casino software is used at this site?

Realtime Gaming Software is the choice of this casino. Officially launched in 2008, this platform is known for its vibrant graphics and unique game selection. RTG is synonymous with high-quality in the world of online gambling which is why we are happy to see it chosen by this site.

What company verifies the games for fairness?

All games are tested by Gaming Labs International to ensure they are impartial. GLI is one of a handful of highly-respected testing agencies that help ensure online gambling sites are offering fair play to their customers.

Planet 7 Casino Reputation

How a casino handles its public persona is indicative of the type of experience you can expect with them. This casino is not without its faults and was subject to much scrutiny from players during the early years. Today, it’s one of the better online casinos which players, especially those based in the US, can choose from.

Who owns this casino?

Ace Revenue Group founded this casino in 2008. The company is based in the Netherlands and also owns a handful of other online casinos including Slot Madness and Silver Oak Casino. Sites created by this company carry the same theme of a professionally looking skin accompanied by top-notch game quality, large jackpots, and plenty of bonuses to go around.

Has this site or company been found to be misleading, fraudulent, or engaged in illegal activities?

When Planet 7 was first launched, there were numerous complaints about unfair game tactics, long payouts, and unclear bonus terms. As of 2013, the site and company have worked to build their reputation positively by being more transparent with customers, ensuring all their games are tested for fairness, and keeping players informed of specific bonus terms and payout time frames. While the site still has long payout times averaging at least 7 days, there have been little to no negative complaints about the casino in recent years.

Customer Support

How do I contact customer support?

Customers who have a problem with the casino or who have any questions can contact customer support through the following:

Envelope
PHONE: +1-888-402-2065
LIVE CHAT

However, for better results, you are encouraged to use the Central Disputed System LTD link at the bottom of the casino homepage. This third party company works to mediate claims between users and the casino in a way that creates a positive outcome for all involved.

Is this an honest site?

Planet 7 has certainly experienced its share of growing pains during the early years. Today, however, the site works diligently to provide a quality gambling experience for all of its players. The attempts made by this casino to not only right old wrongs but also maintain transparency with their members are two of the reasons why we feel they are trustworthy and an overall good online casino.

Final Opinion

To be considered one of the better online casinos, you need to have a balance of quality games and bonuses as well as some unique features. Planet 7 achieves all of this and more. When you first access the site, you will notice a streamlined design that is not to flashy and is very easy on the eyes. Most importantly, the details you want to know such as current jackpot amounts, recent winners, the welcome bonus, and game features are front and center.

The use of Realtime Gaming Software allows this site to provide players with some of the best game quality available. The library of games is sizable with over 100 options which include several progressive jackpot games and live dealer games. Many of the slot and video poker games also have special bonus features which make them worthwhile to play. The welcome bonus is one of the largest we have seen and the numerous other bonuses certainly help keep this casino ahead of the competition.

One feature that stood out to us is the simple bonus terms for all types of bonuses. Overall, they exclude the same games and have the same rollover requirements. This makes it much easier to enjoy your bonuses whether you are choosing free spin, cashback, free chip, or deposit bonuses. The VIP program and Player Reward Card are both nice special features of this site but are hardly anything spectacular. Both are merely options if you want to get a little more bang for your buck and are an avid online gambler.

The customer service could use some improvement and some areas of the main website need to be updated. There is limited information on banking options for any player who is not yet a member. Once you download the software and access your cashier, the methods open to you will be presented as well as their limits. We feel having this information up front before you sign up for an account is better, however. The customer service is helpful but appears to have limited knowledge of more in-depth information about site operations and the games. In addition to that, the chat operators are a bit slower to respond as they not only deal with multiple players at one time but also multiple sites owned by this company.

In the end, we are determined that this casino lives up to its claims of providing a Vegas-style casino experience. The site combines just the right amount of flash and luxury to be appealing and professional looking. The available games and bonuses are enough to give players plenty of options without seeming overwhelming. Finally, Planet 7 has a 94% payout rate which makes us feel confident that it has overcome its initial shortcomings and progressed into being a reputable and preferred online casino.

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  1. Pamela Carey January 15, 2021 at 7:12 pm

    I think they are up to old tricks. I won $1400 on Christmas day. It is now the 15th. They Do NOT payout to Chime (they did accept $ from them) or the Cash app or PayPal. I opened a bank account to collect this wire transfer. I got the IBN#, the FedACH # .gave them acct. And routing #, name on acct my D.O.B. & place of birth, scan of state id and type of acct (Personal checking). I have sent that info 2-3 times a day since Jan 4th. I have gotten automated replies saying wait 3-5 days and we will be in touch. Now they want my Bank Statement. What for? According to my bank they do not need a bank statement for wire transfer. It is none of their business who i pay and how much. I tried talking to their “Live chat support”. All I get from them is being called a liar. Why would I lie about sending info. They are not answering their phones either. Dont want to actually TALK to the people that are pissed

  2. Leo November 10, 2020 at 10:25 am

    Do NOT use them. They have refused to pay me my withdrawal for six months now!!’ Always giving excuses. Do NOT use!!

  3. Marc October 15, 2020 at 2:50 pm

    Yes, it’s true. The payout time at Planet 7 SUCKS. It takes forever. But if you follow the fine print and jump through all the hoops with giving them I.D. and bank account info for wire transfer (the best way… and fyi Santander is the best bank for U.S. players to use, a lot of other banks are ineligible). They WILL pay you eventually. It may take 3 months or longer… but they do pay. Check back EVERY WEEK with the chat function when they owe you a payout, and just ask “do you see any movement on my long-pending withdrawal” — and listen to the excuses week after week for a month or two — but you will eventually get paid. Don’t get too nasty with them… you almost have to embarrass them into paying you buy checking week after week. I’ve played with them for 10 years now and win nice amounts here and there, from $150 to $1500, on $30 buy-in’s. The ONLY reason I play with them is because I win with them. Everything else about them sucks. You also have to read the bonus rules and STICK TO THEM. Another tip: the company that IS Planet 7 is also: Planet7 — Royal Ace — Silver Oak — Grand Fortune — Slot Madness — Captain Jack — Slots Garden — and Raging Bull. It’s all the same umbrella company….

  4. Robin October 8, 2020 at 8:22 am

    I’ve been waiting (and live chatting almost daily) for over a month. I have $5000 in pending withdrawals. I highly doubt I’ll get a dime from them at this point, but I will keep trying.

  5. Karen Schwabe September 22, 2020 at 5:16 am

    Planet 7 and planet 7iz certainly look like the same casino. I have had nothing but trouble with P7oz. Can’t withdraw my funds, they don’t respond to my emails and have closed my account. They are an unscrupulous casino and you should reconsider your rating of them. I feel so powerless to do anything about this dishonest casino.

  6. Deniece F Fridy September 20, 2020 at 3:30 pm

    Planet 7 sucks. I did withdrawal from them on August 16th. I waited over a month for them to deny me.. Saying i used multi free chips which isnt true.. Who can i talk to about this cause i have proof they lying.

  7. Megan Arms September 8, 2020 at 10:11 am

    They are absolutely not fair and honest and they do not pay out, I deposited a few times, and finally won some money, I wanted to cash out and I submitted them photocopies of all my most sensitive documents and identifying information, Credit cards, and a signed paper they asked for, after waiting 2 weeks they did not email me back like they said they would within 5 business days and when I used my reference number to check the status via live chat, they said my casino access is revoked and account closed, I asked for a further explanation and was booted off the live chat and the website. The phone number is just a recording saying to visit the website, They are a scam designed to receive money only, you will not get your payout or even a response/explanation. Do not send them your sensitive documents, I made a huge mistake by believing this was a legit website.

  8. Michael H August 31, 2020 at 7:46 am

    Over 1 and a half months and Planet7 still hasn’t paid me for my winnings and know they won’t even answer emails?

  9. Michael H August 25, 2020 at 12:30 pm

    I won on planet7 and requested a withdrawal on 7/23. The website state it will pay by wire in 7 to 10 days. Today is 8/25 and have still not received payout and they are ot replying to emails anymore.

    Planet7 doesn’t payout, BEWARE, do not use this casino online.

  10. Rejoyce July 17, 2020 at 3:32 pm

    WARNING!!!!!!!!!!…….. STAY AWAY FROM THESE CRUCKS, THEY ARE TIREIBLE, YOU WONT GET PAID!!!!!!……. THIS IS A VERY BAD CASINO AND BE CAREFUL OF ALL THEIR OTHER SISTER CASINOS, THEY ARE ALSO AS BAD AS THIS PLANET 7

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