Our Platinum Play Casino Review For 2024

Players from the following countries are restricted from creating an account at Platinum Play Casino:

Deposit Options

The sheer number of options for depositing money blew us away.  We have never seen a site with this many ways to deposit before. The only flaw we can see is that bitcoin is not on the list! This is a shame because bitcoin is usually free and relatively quick.

Below is a list of all of the available deposit methods.

Withdrawal Options

There are not nearly as many withdrawal options as there were deposit options, but they still cover quite a lot of the good ones. When ordering a withdrawal, we may be asked for a copy of our driver’s license, a copy of our utility bill or a copy of our credit card.

If we accepted a deposit bonus when we deposited, we must complete the play-through requirement before attempting any of these methods. If we will need to withdraw out money in the near future but still want to play, we can reject the deposit bonuses so that we can withdraw at will.

Here is a list of all of the withdrawal methods available on Platinum Play.

There are six different options we can utilize to get ahold of their 24/7 support team.  They are listed below

PHONE: 1 866 7452416

EMAIL: Online Form

iMessage: mobilesupport@fortunelounge.com

WhatsApp: +27 76 073 9635

LIVE CHAT

Skype

When we clicked the live chat button, we were talking to a support representative within 5 seconds.  This is outstanding and we recommend using this option exclusively unless it is not working for some reason.

The email button opens up another webpage that submits an email to them, and once they read it they will respond to the email address that is entered.

The Skype button opens up a message to their Skype account when we click it.  This is ideal if we already have Skype open, but Live Chat is just as fast anyway.

Hovering our cursor over the iMessage button shows us that the email we can contact them on via this method is mobilesupport@fortunelounge.com

Moving our mouse over the WhatsApp button reveals that their Whatsapp number is +27 76 073 9635

The telephone numbers on the support page are organized by language spoken. The calls are always free, as long as you are calling from within the same country that the phone number is listed next to. The English lines are open 24/7, but most of the other languages have specific time periods of operation. Below is a list of all of the languages supported by the telephone team.

The following list contains all of the countries in which Platinum Play offers telephone support.  It is somewhat strange that Cyprus, and the Netherlands are on this list, as they are also on the site’s restricted countries list.

The offers that you can currently claim at Platinum Play include deposit bonuses, rewards points, weekly email bonus offers and month-long promotions.

The deposit bonuses come in the form of a 100% bonus up to $200 for each of our first five deposits.  The minimum deposit allowed is $10.  As an extra bonus, on our third deposit they throw in 50 free spins that can be used on the games Bridesmaids, Dragon Dance, Bikini Party, Wild Orient, or Suntide.

These bonuses have a 40x wagering requirement though before we are allowed to withdraw the money, which is a bit higher than the industry average and knocks the promotion down a peg.

Rewards points are automatically earned as the casino games are played.  They can then be exchanged for cash without any wagering requirements!  This is great because the deposit bonuses have an absurd wagering requirement, so this kind of evens things out a bit.

Weekly and monthly bonus offers are emailed to the players at random times, forcing them to check their email every day if they want to get every bonus available.  Believe it or not, they hand out these bonuses every week and every month, as stated in the name.

The weekly bonuses come in the form of either free spins, deposit match bonuses, multiplied rewards points, or offers on brand new games.

The monthly promotions last all month long and they change every month.  They seem to always have a certain theme and focus on one specific slot.  The players then play the slot all month long in hopes of unlocking numerous instant prizes.

The current monthly promotion is focusing on the Safari Heat slot, and there are 15 South African safari packages being awarded to the winners of the promotion that are worth 6000 euros each.  There are also 300,000 euros worth of casino prizes up for grabs that come in the form of free spins, credits or rewards.

What Games Can You Play?

Platinum Play appears to have every game that we have ever heard of, and then some!  It is pretty cool that they have virtual scratch-off tickets, which is not a feature that we see very often.

We also notice that there is a “casual games” section on this site as well, which separates out all of the games that do not fit into the other generic categories.  This is convenient for those players who have a game they like that is not very popular, as they will know exactly where to look.

Below are listed some names of the hundreds of games that Platinum Play is offering.

Slots – 345 Total

• Arcade Slots – 2 total

• Reel Slots – 80 total

• Video Slots – 263 total

Table Games – 57 Total

• Blackjack

• Poker

• Roulette

• Baccarat

• Other

Video Poker – 25 Total

Progressive Games – 16 Total

Scratch Cards – 20 Total

Casual Games – 31 Total

This is by far the best feature of the site.  We have not seen very many casinos with the awesome graphics and crisp look that Platinum Play Casino possesses.

When we hover our mouse over any button, the button lights up.  The pictures are clear and the resolution is high definition.  It is tough to find a visual complaint for this site.

The scrolling Winner’s Wall at the bottom of the homepage is a nice touch as well since it shows that people are actually winning on this site.  The winners are independently verified by eCOGRA so that there is no funny business going on.

One negative we can see is that there is no lobby music.  All that happens after opening the software is a voice welcome message and then there is silence.  In our experience, a little upbeat music helps the atmosphere of the casino quite a bit.

Another bad side to Platinum Play is that there seems to be a longer than normal loading time for anything we try to do on the software.  This is to be expected though, given that the graphics are better than normal.

We did not find any sort of news about Platinum Play being involved in a major scandal or complaint.  They were part of the eCOGRA program that was created in an attempt to bring some integrity to the online gambling industry, which is a huge positive in their favor.

Since they are a part of the Fortune Lounge Group, they are subject to being audited by an independent source at any time so that there is no foul play.  Also, these sites guarantee that player funds are safe at all times.

These are extremely comforting facts for us to know, as not every site is legit and not every site has been in business for 13 years without a huge problem occurring.

The main strengths that they have are great promotions, an insanely large selection of games, crisp graphics, a great number of banking options, and a level of trustworthiness that is necessary in the online gaming community these days.

If they wanted to take a few steps to becoming even better, they could add bitcoin to the banking options, make the bonuses have a lighter wagering requirement, and somehow decrease the loading times on the software.