Planet 7 Casino Ratings Archive

I have cashed out on this casino site a few times for a decent amount and was eventually paid. The payout time was several weeks and 1 payout took over a month after having to contact customer support many times which is not any fun at all. So I was a weekly depositor for a while. I still play on the site but not nearly as often. I was verified last November and right now trying to get verified, address verified which hasn’t changed. My utilities are included and in my husbands name so they accept insurance documents. I forwarded that information with my name and physical address it was denied so I suppose I will have to take the time at this point to contact the casino by phone. Just not sure it is even worth the time at this point, the need to be verified every 6 months seems a bit bothersome especially when your information is still the same and gets denied either way.

I thought this casino was fine and it had great promos.  Never won though so I quit playing.  My login ID was invalid when I visited a year later and when I reregistered and won they took my winnings because I violated their terms by creating a new account.  S*** i* Planet 7

Known for extremely slow payments and poor customer support, Planet 7 Casino is advised against. Despite using Real Time Gaming software, they lack trustworthiness. Payouts take over a month to process, and customer assistance is poor. Players constantly struggle to claim winnings.

I loved the bonus options and how I was treated during chats if I had a question even made it to VIP 1 status yet once I made a withdrawal from one of their sister sites my VIP 1 was removed and bonus options are terrible 😔I dislike the fact that they are thieves, vanished my VIP status and in Mar I used a coupon code that was supposed to give me a free chip here in Apr but when it was time to get it I was told I was no longer eligible for it but they could give me a $15 loyalty bonus which is not even close I’m certain to what they are supposed to have given me.

Planet 7 I have won on a few times its not a bad casino at all go ahead and put some money down. Make sure you dont have back to back no deposits if you win you will not get the money you won! Make deposits inbetween and win win win.

Withdrawing is a pain staff not exactly helpful not the best casino probably worth avoiding

This is the only casino that I have ever hit a random jackpot on. It is no doubt one of the worst casinos to be caught playing and depositing at. I highly recommend spending your money elsewhere unless you just like giving it away. LCB has it at the bottom of the list for a reason

So I’ve played at planet 7 casino with a non deposit bonus, luckily after following the terms and condition of the casino and finished the play through I won. The maximum I can withdraw is $100. So right away, I’ve sent all the necessary documents on the January the 31st. Right away I have the system replying I will be notify within the next 2 business days. 7 days have passed without any notification or anything so I contacted the customer support through the live chat, and they told me I was missing some documents. Well so I resend all my documents which the same one that I already did the first time. This was on Feb 7, Again the system told me I will be notify within 2 business day. Once more I did not hear back for 5 business day I contacted customer live support then they told me my doc still incomplete. So I escalate the issue to the documents department and finally they approve it in 7 days. My withdrawal also finally approved on the feb 21 so I’m just sitting here to wait for my fund to be delivered. Oh and by the way I requested bitcoin withdrawal. Yesterday I signed in to check on the status and suddenly they told me I requested a check withdraw. I contacted the live support and asked them to fix the issue and I also provide them with my crypto address for the 4th time I provided them with it. They told me just be patient and they assured me the payout is coming. And today feb the 27th I tried to log in this morning all the sudden they locked me out of my account saying I have duplicate account with them, This is the one and only account I had with them. I’ve never play at planet 7 casino before, Somik writing this complaint to you guys frustrated and exhausted after I’ve sent all the nesessary documents and following their procedure in the end they refuse to pay what I’ve won. I feel like I’m being cheated by this casino.I’ can let this type of casino treat the players like this. I have all the proof and all the chat transcript or documents saved if needed.

I have waited 33 days so far for a withdrawal of $2K. I have sent every bit of documents, even my bank statements (sketchy request). Every 7-10 my request gets cancelled and I have to start the request all over again. The chat reps keep saying they go in order and I need to wait for the final approval, oh and it should be done in the next few days. The games are fun to play, but its not worth it if you cant get your winnings. Be very careful, because some free bonuses will only allow you to keep $100 Max even if you win a large amount. This confuses a lot of people, and I lost $7K at another online casino, do to this rule, that Planet 7 uses also.

The free sign up bonus may seem not much but if luck is on your side it can turn out very good. Lovely first depositbonus too. A casino worth the try.