Casino Joy Review – Our Honest Opinion in 2021

We all need a bit of joy in our life, don’t we?

Some of us find happiness in sports, while others enjoy spending time with family and friends. But if online gambling is your thing, then why not check out Casino Joy?

CasinoJoy.com is a haven for online gamblers. They offer more than 1,300 slots, jackpots, and live casino games from world-class game providers such as Microgaming and NetEnt.

Not only that, but the site is licensed and regulated by both the UK Gambling Commission and Malta Gaming Authority – two of the most trusted names in the industry.

But is Casino Joy a legit online casino? Well, we answer that question – and a whole load more – in our Casino Joy review.

VISIT Casino Joy
Device Compability:
Key Information
    • Website – www.casinojoy.com
    • Launched in 2018
    • Licensing – UK Gambling Commission, Malta Gaming Authority
    • Email – support@casinojoy.com
    • Telephone – 0800 170 0602 (UK); 00356 20341518 (Worldwide)
Hit and Misses
    • Vast selection of 1,300+ casino games
    • Attractive bonuses and promotions
    • Free deposits and withdrawals
    • Instant payouts for some banking methods
    • SSL encrypted
    • Clean and easy-to-use websiteam
    • Cryptocurrency not accepted
    • Not available in the US
    • No mobile app
    • Vague info surrounding VIP program
Payment Method

About CasinoJoy.com

Before we get too far into our review of Casino Joy, let’s learn a bit about the company behind the website and go over some important information.

This section of our Casino Joy review looks at the company background, licensing info, country restrictions, and any past issues you should know about.

Company Background

CasinoJoy.com is run by Genesis Global Limited (GGL). The company is based in Malta and started operations in 2014.

Alongside Casino Joy, GGL runs a host of different gambling sites. Here is a list of all the other online casinos belonging to the company.

Running a total of 17 online casinos, Genesis Global Limited is no stranger to the gambling industry. In truth, we like that GGL is responsible for multiple casinos – it proves they know what they’re doing.

Licensing

Genesis Global Limited is licensed and regulated by the Malta Gaming Authority and UK Gambling Commission.

The company was issued its Combined Remote Operating License – Real Event Betting, Virtual Betting, and Casino – on August 5, 2016.

The Malta Gaming Authority and UK Gambling Commission are among the most trusted and reputable regulators in the industry.

Both gambling regulators have strict rules that the casinos they license must follow. For example, they require casinos to keep player funds separate. This ensures that each casino will always have the money to pay you and will be able to pay you quickly.

With not one, but two first-rate regulators involved, you can rest assured that CasinoJoy.com is a legit gambling site.

Country Restrictions

Unfortunately, Casino Joy isn’t available to everyone. Although you can access the website in dozens of countries around the world, there are some restrictions.

Let’s look at some of the restricted countries and territories.

  • United States
  • France and its territories
  • Spain
  • Germany
  • Denmark
  • Hungary
  • Czech Republic
  • Iran
  • Israel
  • Portugal
  • Romania
  • Turkey
  • Ukraine
  • Belgium
  • Australia
  • Slovenia
  • Greece

Most notably, CasinoJoy.com does not accept US customers. You also can’t access the site from Australia, as well as several European nations.

You can, however, change your location, currency, and language using the sidebar on the right of the homepage. So, if you’re from the UK, Canada, South Africa, India, Sweden, Finland, or Norway, you can personalize the site to your liking.

Complaints and Issues

While carrying out our review of Casino Joy, we left no stone unturned. While there are plenty of positive facets of the company and site, there are some negative aspects that you should be aware of.

In July 2020, the UK Gambling Commission temporarily suspended GGL’s operating license due to a number of compliance issues. This is what the UK Gambling Commission had to say on the matter.

“We suspect that Genesis Global Limited has breached a condition of the license and is unsuitable to carry on the licensed activities. We therefore consider it appropriate to suspend the license with immediate effect pending the conclusion of the review.”

It is worth noting that the issue was quickly resolved, and GGL hasn’t had any problems since then. Many reviews of Casino Joy don’t mention this incident, but we felt that our Casino Joy review should for the sake of transparency.

You have the right to know everything about an online casino before you sign up to play for real money – warts and all.

Casino Joy Bonuses and Promotions

In this section of our CasinoJoy.com review, we’ll cover all the promotions and bonuses available on the site.

With a couple of welcome offers and some attractive ongoing promotions, you should be able to find a way to enhance your gambling experience at Casino Joy.

Let’s take a closer look at the Casino Joy welcome bonuses first.

Welcome Offer

Welcome bonus at CasinoJoy.com

CasinoJoy.com provides a welcome offer of 100% up to $100 + 200 free spins on Starburst – one of the site’s most popular slot games.

Sure, the 100% deposit match up to $100 may be a bit on the small side. But that means it’s easier to clear, making it a perfect introductory bonus for new online gamblers.

To claim the welcome offer, all you need to do is create an account and make the minimum required deposit. Here are the terms and conditions of the offer.

  • $10 minimum deposit
  • $5 max bet while using the bonus
  • 40x wagering applies
  • Bonus valid for 14 days
  • 20 free spins will be credited instantly upon qualifying deposit and then you’ll get 20 free spins per day for the next nine days
  • Free spins valid for 72 hours from credit
  • $100 max free spins winnings
  • E-wallets excluded

Beyond this welcome offer, Casino Joy has more bonuses and promotions to take advantage of. This includes both introductory and evergreen offers.

We’ll look at their live dealer casino welcome bonus next.

Live Casino Welcome Bonus

Bonus for the live dealer casino at Casino Joy

Along with the main welcome offer, you can also grab a live casino welcome bonus when you first arrive at Casino Joy. Again, this is a 100% deposit match up to $100.

Once you sign up, select your deposit amount, and then choose the “Live Casino Bonus” from the dropdown menu. You will then be ready to make full use of the offer.

It is worth remembering that the live casino welcome bonus at Casino Joy can be used only on the following live casino games.

  • Live Roulette
  • Live Blackjack
  • Dream Catcher
  • Teen Patti
  • Andar Bahar

Other casino games such as baccarat, poker, and Top Card are excluded from the offer. Don’t worry – we take an in-depth look at Casino Joy’s games later in this review.

A Freebie to Start the Weekend

This offer is Casino Joy’s loyalty bonus. To be eligible for the weekend promotion, all you need to do is deposit and play throughout the week.

If you meet the terms and conditions of the offer, Casino Joy will credit you a free gift – anything from free spins to a cash bonus – to your account on Thursday evening. You can then use that gift from Thursday to Sunday.

Here are the terms and conditions.

  • You need to have made a deposit within the past seven days
  • You must have made at least two deposits
  • The total minimum deposit amount is $50
  • The minimum single deposit is $10

This means you can enjoy playing your favorite online casino games throughout the week and get rewarded for doing so just in time for the weekend.

Tuesday Pool Party

Fancy a pool party every Tuesday?

Okay, we can’t guarantee you’ll be sipping a cocktail under the blazing sun, but we're pretty sure you’ll enjoy this weekly bonus at Casino Joy.

All this promotion requires you to do is make a minimum $10 deposit on a Tuesday, select “I Want a Bonus”, and chose “Tuesday Pool Party” from the menu. Casino Joy will then boost your balance by 25% up to $100.

Drive away your mid-week blues by taking advantage of Casino Joy’s Tuesday Pool Party.

Casino Joy Offers – Pros and Cons

We thought it would be a good idea to wrap up this section of our Casino Joy online casino review by going over the pros and cons of the casino’s bonuses and promotions.

There are plenty of positives to note, but there is room for improvement, too.

Pros of Casino Joy's Promotions and Bonuses

  • Attractive weekly promotions
  • Tons of free spins with the welcome offer
  • Great bonuses for slot players
  • Rare offer for live casino players

Cons of Casino Joy's Promotions and Bonuses

  • Not a huge range of offers
  • Relatively small deposit matches
  • Fairly tricky bonus terms

Although Casino Joy has a couple of excellent ongoing promotions, there are only a handful of bonuses overall.

The welcome offer favors slot players, while the deposit match for both the welcome offer and live casino welcome bonus is by no means the biggest out there.

Nevertheless, it could be argued that the VIP scheme at Casino Joy makes up for any negative aspects regarding the promotions.

How Does the Casino Joy VIP Scheme Work?

As soon as you start playing at Casino Joy for real money, you are eligible for the VIP program.

Essentially, the more deposits you make and the more games you play, the higher your VIP rank becomes. If you’re a regular at the online casino at Casino Joy, the perks can prove to be hugely beneficial.

At this stage, the VIP club is invite-only. While carrying out our Casino Joy review, we used the speedy live chat (more on that later) to ask how to become a VIP.

We received the following response.

“The relevant team performs checks and reaches out to any eligible players for the program via email.”

Although they won’t tell you exactly what you need to do to become a VIP, it is clear that you must meet a number of requirements before getting an invite.

Once you are accepted, however, the benefits are excellent.

  • Dedicated account manager
  • Exclusive bonuses
  • Exclusive VIP events
  • Monthly VIP prize draw
  • Personalized birthday presents
  • Holiday packages
  • Personal withdrawal service
  • Exclusive promotions

VIPs get a personal account manager that takes care of transactions and guides the player through all the latest offers and promotions. There are also tons of exclusive bonuses for high rollers.

On top of that, you get invites to VIP events, lucrative monthly prize draws, and premium vacation packages to multiple destinations.

And as if that wasn’t enough, Casino Joy also gives personalized birthday gifts to its loyal players – adding a special touch to the VIP program.

While the terms and conditions of the Casino Joy VIP program are vague, one thing is certain: once you become a VIP, the perks are endless!

Review of Casino Joy's Games

With more than 1,300 games to explore, there truly is something for everyone at Casino Joy.

The site offers all the popular slots and jackpots, plenty of live casino options, other mainstream casino games, and a whole load more.

Before you take a closer look at the games, let’s check out which game providers Casino Joy uses.

Game Providers

Casino Joy has stacks of different casino games because they work with more than one dozen game providers.

CasinoJoy.com works with both software veterans and new up and coming providers. This gives you not only volume, but great variety too.

Here is the full list of Casino Joy game providers.

Casino Joy software providers
  • Microgaming
  • NetEnt
  • Play’n Go
  • Big Time Gaming
  • NYX Interactive
  • Yggdrasil
  • Evolution Gaming
  • Quickspin
  • Red Tiger
  • iSoftbet
  • Gamomat
  • Push Gaming
  • Pragmatic Play
  • Wazdan

Microgaming and NetEnt are two of the greatest developers of online casino games on the planet.

One of the things Microgaming is known for is their record-breaking Mega Moolah jackpot slot. Mega Moolah has paid out tens of millions of dollars since its launch in 2006. NetEnt produces awesome licensed slots, as well as live dealer games through their parent company, Evolution Gaming.

Let’s not forget that Play’n Go, Big Time Gaming, NYX Interactive, Evolution Gaming, and Quickspin are also highly rated providers.

One slight downside we noticed using the online casino at Casino Joy is that you can’t filter the games by provider. If you’re looking for a game by a certain provider, you will have to search the entire catalogue to find it.

Still, we love the fact that Casino Joy uses multiple game providers. It gives us more games to play and reasons to come back to CasinoJoy.com.

Our Favorite Slots at Casino Joy

With 1000+ slot games to choose from at Casino Joy, finding the top slots isn’t always easy. Although the slots are separated into six different categories, it can often be tricky to make the most of the full catalogue.

But fear not – we have got you covered. Below, we share our favorite game from each slot category, so you can head over to CasinoJoy.com and start playing slots for real money right away.

The categories are Video Slots, Jackpots, Classic Slots, Feature Buy Slots, Megaways Slots, and Must Fall Jackpots.

Starburst – Our Favorite Video Slot at Casino Joy

Provided by NetEnt, Starburst is one of the most popular slots online. This game has five reels, three rows, and ten paylines. It also happens to be the featured game for the free spins welcome offer.

Mega Moolah – Our Top-Rated Jackpot at Casino Joy

If you like big payouts, then you will love Mega Moolah. This Microgaming jackpot paid out the second-largest progressive jackpot cash prize in history, making it extremely popular among online gamblers.

Mega Joker – A Timeless Classic Slot

Mega Joker is a fast-paced fruit machine comprising five reels and four rows. With as many as 40 win lines and an exciting “Joker Wilds” feature, there are tons of ways to win cash.

Gates of Olympus – Our Favorite Feature Buy Slot at CasinoJoy.com

This mythology-themed feature buy slot has a unique system of awarding wins and dishing out varied bonuses, and keeps you entertained with its eye-catching symbols.

Gonzo’s Quest Megaways – An Excellent Megaways Slot

The Gonzo’s Quest Megaways slot is the Megaways version of the legendary Gonzo’s Quest slot that was released by NetEnt in 2021. Enjoy the Mayan theme as you search the jungle for El Dorado.

Tiki Fruits – One of the Best Must Fall Jackpots

Provided by Red Tiger Gaming, Tiki Fruits enables you to trigger chain reactions on the reels and increase your chances of winning with high-value symbols.

Live Casino Options

When you enter the Casino Joy live games lobby, you can choose from more than 100 live games. All the popular roulette, blackjack, and baccarat variations are available, as well as many others.

This section of our Casino Joy review covers all the live gaming opportunities on the site.

Live Roulette

When we last reviewed Casino Joy, there were 17 live roulette rooms to enjoy, and each one had its own dealer.

Lightning Roulette, Immersive Roulette, Instant Roulette, Speed Roulette, and Auto Roulette are among the most popular titles on the site. But we recommend exploring all the options to give yourself the best possible chance of winning money.

Live Blackjack

With a whopping 43 live blackjack variations to enjoy, Casino Joy is arguably one of the best online casinos for live blackjack.

You can take advantage of the Blackjack Silver, Blackjack Party, Power Blackjack, and Free Bet Blackjack rooms. Or you can tour some of the less-explored live rooms like Blackjack Grand VIP and Exclusive VIP Red Diamond.

Live Baccarat

During our Casino Joy review, we found ten live baccarat games. Although this may not seem like an awful lot – especially compared with the blackjack options – there are still plenty of variations.

Speed Baccarat, Lighting Baccarat, and Baccarat Squeeze are just some of the popular rooms that you should check out.

Other Live Games

You can find over 20 titles in the “Other Live Games” section of the site, including Caribbean Stud, Monopoly, and Dream Catcher.

On top of that, there are several live poker games available here. Live Poker, Texas Hold ‘Em Ultimate, Three Card Poker, and Casino Hold ‘Em are among the live poker titles on offer.

More Casino Games

Aside from the live casino games, Casino Joy has lots of RNG table games to keep you entertained.

Over in the “Casino Games” section of the site, you will find more roulette, blackjack, and baccarat titles, as well as casino classics such as Big Bad Beasts, Cash or Crash, and Crazy Time.

It is worth pointing out, however...
that there are no extra poker games in this section. In fact, the site doesn’t have a big range of poker games altogether. You should bear that in mind if you’re a poker lover.

After writing this extensive review of CasinoJoy.com, we can safely say that the site is far more favorable for slot players.

Casino Joy Banking Options

One of the main things we look at when it comes to reviewing online casinos is banking options. After all, it is imperative that you know your money is in safe hands.

Whether you like to use conventional banking methods like credit and debit cards, or you prefer to use modern-day options such as e-wallets – Casino Joy has got you covered.

CasinoJoy.com also accepts several different currencies, giving customers around the world the chance to enjoy the site.

Casino Joy software providers
  • Great British Pound
  • Euro
  • United States Dollar
  • Canadian Dollar
  • South African Rand
  • Indian Rupee
  • Swedish Krona
  • Norwegian Krone

In this section of CasinoJoy.com review, we evaluate their banking options. This includes their transaction fees, process times, transaction limits, and more.

Deposit Information

The first thing you’ll notice about Casino Joy’s deposit options is that every single transaction is free. No matter what payment type you choose, you won’t be charged for the transaction.

Given that many online casinos charge their customers to deposit and/or withdraw funds, Casino Joy’s fee-free service gets top marks from us.

Here is all the deposit info you need to be aware of.

DEPOSIT OPTIONS AT CASINO JOY
Method Type Fee Process Time Minimum Transaction Maximum Transaction
Visa Credit/debit card Free Instant $10 $5,000
Apple Pay Credit card Free Instant $10 $5,000
Mastercard Credit/debit card Free Instant $10 $5,000
Paysafecard Electronic Voucher Free Instant $10 $300
Skrill E-Wallet Free Instant $10 $5,000
Neteller E-Wallet Free Instant $10 $5,000
ecoPayz E-Wallet Free Instant $10 $1,000
MuchBetter E-Wallet Free Instant $10 $5,000

Your funds will hit your account instantly – regardless of your chosen payment method. The minimum transaction – $10 – also remains the same for all payments.

The maximum transactions, on the other hand, vary from method to method. Most payment options allow you to deposit $5,000 at one time. However, there is a $300 limit for Paysafecard and a $1,000 limit for ecoPayz.

All in all, Casino Joy’s deposit options are free, fast, and generous. What more could you ask for?

Withdrawal Options

So, you want to get your hands on your winnings? No problem! Casino Joy has plenty of withdrawal options to keep everyone happy.

You can withdraw any sum between $10 and $2,300 in one transaction, regardless of the payment method. With credit and debit card, e-wallet, and online bank transfer options on offer, you can grab your winnings without any fuss.

Let’s take a closer look at Casino Joy’s withdrawal info.

CASINO JOY Payout Times and Limits
Method Type Process Time Minimum Transaction Maximum Transaction
Visa Credit/debit card 1-3 business days $10 $2,300
Apple Pay Credit card 1-3 business days $10 $2,300
Mastercard Credit card 1-3 business days $10 $2,300
Skrill E-Wallet Instant $10 $2,300
Neteller E-Wallet Instant $10 $2,300
ecoPayz E-Wallet Instant $10 $2,300
Bank Transfer Online Transfer 3-5 business days $10 $2,300
MuchBetter E-Wallet Instant $10 $2,300

All e-wallet transactions process instantly at Casino Joy. This means you don’t have to wait any time at all to get your winnings.

Although credit and debit card transactions can take between one and three business days to process, that is pretty much par for the course for online casinos. Bank transfers, meanwhile, have a turnaround time of 3-5 business days.

There is nothing particularly special about Casino Joy’s withdrawal options, but that doesn’t matter. The site does everything you need it to do without being overly flashy.

Rating Casino Joy’s Customer Support

It goes without saying that the standard of customer service makes a massive difference to the overall rating of an online casino.

A lot of casinos are hard to contact and can take days to respond to your query. Thankfully, Casino Joy doesn’t fall into that category.

In the top right corner of the homepage, you will find a large question mark button. Once you click that, a dropdown menu appears. Not only is there a “Contact Us” option on that menu, but there is also a “Chat” option for live messages.

There are contact telephone numbers for multiple countries, too. Players from the UK, Canada, South Africa, India, Sweden, Austria, Finland, and Norway all have region-specific numbers to call if they need any help.

Having carried out a review of Casino Joy’s live chat, you will be pleased to learn that it is super responsive. Once you’ve entered your details, you can talk to a human straight away.

The live chat function is available 24/7, meaning you can get instant help at any given time from anywhere in the world.

Furthermore, there is a handy FAQ section that covers tons of topics. With FAQs about security, deposits, withdrawals, promotions, and more, you should be able to find what you’re looking for.

Remember – you can find contact information at the top of our Casino Joy review.

Is There a Casino Joy App?

There is not a mobile app for Casino Joy. However, despite not having a dedicated native app, Casino Joy works incredibly well on most popular mobile devices.

Nearly all of the 1,300+ games are optimized for mobile, so you can play your favorite games on portable iOS and Android devices without compromising the quality.

As we know, Casino Joy works with top-class developers like Microgaming and Play’n GO – and these companies have their games optimized using HTML5 technology. This means the cutting-edge graphics look great on both desktop and mobile.

When we first entered the site’s desktop casino, we were impressed with the slick design. And when we gave our favorite reels a spin on mobile, we were equally as impressed!

The entire website is fully responsive on mobile, meaning you can take your favorite games with you and gamble on the go.

Casino Joy Review: Final Verdict

Having delved into every aspect of the company and the site, our overall review of CasinoJoy.com is positive.

Yes, Genesis Global Limited had its operating license temporarily suspended by the UK Gambling Commission in 2020. But the company hasn’t had any issues since then.

Given that GGL and Casino Joy are regulated by both the UK Gambling Commission and Malta Gaming Authority, the site has bounced back in recent times and transformed itself into a trustworthy a reputable online casino.

If you like slot games, then you will love Casino Joy. The site offers countless top-quality slots from many of the world’s leading game providers.

Better still, registration is quick and easy, transactions are fast and free, and you can take advantage of numerous bonuses and promotions throughout your stay.

Granted, there is some uncertainty surrounding the VIP program. It would be good if Casino Joy explained exactly how to become a VIP, but you can’t blame them for keeping the requirements to themselves. After all, the VIP perks are extremely generous.

If you’re looking for a safe and entertaining online gambling environment, look no further than Casino Joy.

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