Our 2022 Review for Casino Cruise

Let’s talk about Casino Cruise – an online casino that launched in 2014.

Only 3 years in business?

Most people stop in their tracks at this point. They immediately wonder to themselves, “Can I trust this casino with my hard-earned money?”

(We get it. We totally do.)

Based on our research, the answer to that question is …yes.

Casino Cruise is an online casino who offers hundreds of high quality games from the industry’s leading software companies – Microgaming, Play ‘n Go, Evolution and NetEnt, just to name a few.

And if that wasn’t enough, they’ve received top-marks from some of the industry’s top online reviewers and gambling communities. We’ll share some of their comments with you later on in our review.

The bottom line, though, is we think this is one casino worth checking out.

But we’ll let you be the decider of that.

Anyway, enough of the foreplay – let’s get into the important stuff, like looking at their banking options and promotions.

For now, though, let’s get into the important stuff – like their banking options, promotions and games.

Restricted Countries

Players from the United States of America, France and Israel are not permitted to play at Casino Cruise.

VISIT Casino Cruise
Device Compatibility:
Key Information
    • Website – www.CasinoCruise.com
    • Launched in 2014
    • Licensed by OddsMatrix Limited Casinos
    • Email – support@casinocruise.com
Hit and Misses
    • Large Selection of Deposit Methods
    • Swift Payout Times
    • Little to No Negative Reviews
    • Doesn’t Accept US Customers
Payment Method

Banking Methods You Can Use at Casino Cruise

Casino Cruise accepts several banking options. But what’s available to you will depend on what part of the world you live in.

I highly recommend you check out their banking page. They have a filter you can use to see what payment options are available to players in certain countries. You can also change the currency to see what the banking limits are in pounds, dollars, etc.

Here’s a list of their most common banking options. Just keep in mind you’ll want to either check out their banking page yourself, or create an account and log-in, to see if there’s anything specific only you can use.

  • Abaqoos
  • AGMO
  • Bank Wire Transfer
  • Boleto
  • CartaSi
  • Dankort
  • DineroMail
  • Diners Club International
  • Dotpay
  • EC-ELV
  • EcoPayz
  • eKonto
  • eNETS
  • Entropay
  • ePay.bg
  • EPS
  • Euro6000
  • Euteller
  • FundSend
  • GiroPay
  • iDEAL
  • InstaDebit
  • Instant Bank
  • Laser
  • Lobanet
  • Maestro
  • MasterCard
  • Moneta
  • Multibanco
  • Neosurf
  • Neteller
  • Nordea
  • Online Bank Transfer
  • Postepay (by Skrill)
  • Przelewy24
  • QIWI
  • Skrill
  • Skrill 1-Tap
  • Sofortuberwaisung
  • Solo
  • Swedbank
  • Switch
  • Teleingreso
  • Todito Cash
  • Trustly
  • TrustPay
  • u net
  • Visa
  • Visa Debit
  • Visa Electron
  • WebMoney

Most of these options can be used for cash outs, too (unless they say otherwise).

What’s neat is they do not charge fees for deposits or cash outs. But they do have a few limits.

For example, the most you can deposit in one transaction is €5,000. The max you can cash out is €5,500 per week, and no more than €22,000 per month. The only exception is for higher level VIPs, who are able to cash out a bit more – €50,000 per month.

Another thing – Casino Cruise says they reserve the right to split up withdrawal requests of €100,000 or more into 10 monthly installments. I assume VIP are an exception, though, given their higher monthly limits.

Customer Support

If you need any help you can contact Casino Cruise by any of the following methods:

Envelope
Austria: 00-43-720884256
Canada: 00-1-6475575087
Malta: 00-356-27780982
Australia: 00-61-384004643
LIVE CHAT

They also have a contact form on their website.

Casino Cruise has an FAQ page, too. I quickly checked it out – it covers quite a few common questions people ask. This might be a good place to start before you hit up their support.

$1,000 Deposit Bonus, Weekly Promos & Other Promotions

The following is a list of promotions you’ll find at Casino Cruise. We also cover the important details, such as limits and rollover requirements, for each one.

Welcome Bonus

New players will have the opportunity to get a match bonus on each of their first four deposits, up to a max of $1,000. This is broken up like so:

  • 100% up to $200
  • 50% up to $200
  • 25% up to $300
  • 25% up to $300

You’ll also get 100 free spins on the Starburst slot. Your free spins will be divvied out at the rate of 20 free spins per day, for 5 days, starting on the day you make your first deposit. Each set of 20 free spins is good for 24 hours.

T&C APPLY

Weekly Reload

Every Tuesday you’ll get a 25% match on your deposit up to $100.

Points to Cash

You’ll receive 1 point for every $10 bet you make. However, the ratio can be as high as 1 point per $50 spent if you play table or live dealer games. Collect 100 points and Casino Cruise will swap it out for $1 cash.

Wednesday Reload Bonuses

On the first Wednesday of the month, you can claim a 50% match bonus up to $100. You can do this twice. You’ll only have 48 hours to claim both offers.

Captain’s Treasure

Get free spins daily. Casino Cruise awards these to 100 players at random. There’s no deposit or opt-in necessary.

Money Breeze

Make a deposit and get a 50% reload bonus up to $100. You’ll also get 20 free spins. No opt-in or bonus code necessary. Just log in and make a deposit.

VIP Program

Casino Cruise has a multitier VIP program that comes with several perks that include the following:

  • Premium customer service
  • Personalized email support
  • Welcome gift
  • Birthday bonus
  • Extra points
  • Personal cash back offers
  • Higher cash out limits

Overall, Casino Cruise offers a nice selection of offers. There’s plenty here to keep you coming back, day in and day out.

Wager Requirements

Their default wager requirements are:

  • Slots - 40x bonus
  • Blackjack - 400x bonus
  • Roulette - 200x bonus
  • Baccarat - 200x bonus
  • Video Poker - 400x bonus
  • Table Poker - 200x bonus

A 40x bonus rollover is reasonable. And though video poker and blackjack games only contributing 10% is normal, seeing them written as 400x (which I got from ThePogg.com) is sort of a turnoff. But that’s a standard move from online casinos, and not something you can or should hold against Casino Cruise.

Here’s how all the games are weighted as a percentage:

  • Slots and other games - 100%
  • Classic Slots - 75%
  • Simsalabim, Castle builder, pearls of India, Big Bad Wolf, Supernova, Hot Ink, Arabian Rose - 20%
  • Table Games, Live Games and All Blackjack - 10%
  • Video Poker - 5%
  • Classic Blackjack and All Aces Video Poker - 2%

Again, all standard stuff.

The only other thing you need to know, is that all winnings that come from your free spins will need to be rolled over 40x before you can cash them out.

Choose from More Than 1,000 Casino Games

Casino Cruise offers more than 1,000 casino games. And that’s because Casino Cruise uses Net Entertainment (NetEnt), Microgaming, NYX Interactive, and Vivo Gaming for software.

This is a list of heavy-hitters. There’s no two ways about it.

But because there are so many games on their site, it’s easy to feel a bit overwhelmed – as if you’re not sure where to start. The good news is Casino Cruise has many of their games split up into the following categories for each access:

  • New games
  • Video slots
  • Table games
  • Video poker
  • Classic slots
  • Jackpot games
  • Other games
  • Custom games

They also have a filter at the top. This includes the same options from the list above. But it also includes an option for finding a game based on software provider, or sorting through the titles in alphabetical order.

Helpful, yeah?!

The only disappointing thing about their games is that they don’t let people from the US look at them – even if only for free/play money. So, I wasn’t able to check out their games myself.

I had to look elsewhere. So, the following list of games will give you an idea of what you can play at Casino Cruise. But keep in mind this barely scrapes the surface as to the sheer number of games you’ll have to choose from.

Other Games

  • Dragon Fortune
  • Bonus Keno
  • Scratch Ahoy

Live Dealer Games

  • Roulette
  • Blackjack
  • Baccarat

Blackjack Games

  • Atlantic City Blackjack
  • European Blackjack
  • European BJ Redeal
  • Classic Blackjack
  • Vegas Single Deck
  • Vegas Downtown
  • Double Exposure
  • Pontoon
  • Spanish 21
  • Super Fun 21

Video Poker

  • Aces & Eights
  • All Aces Poker
  • Bonus Deuces
  • Deuces Wild
  • Jacks Or Better
  • Jacks Or Better Power Poker
  • Jackpot Deuces
  • Joker Poker Power Poker
  • Supajax
  • Louisiana Double
  • Double Double Bonus

Table Games

  • Baccarat
  • Caribbean Stud Poker
  • Red Dog
  • Roulette
  • Scratch Cards
  • Casino Hold ’Em
  • Bingo
  • Golden Derby
  • Bonus Keno
  • Oasis Poker
  • Txs Hold ’Em
  • Baccarat
  • Red Dog
  • Roulette
  • 3 Card Poker
  • Craps
  • Pai Gow Poker
  • Keno
  • Sic Bo
  • Crown And Anchor
  • Cyberstud Poker
  • Double Exposure
  • Poker Pursuit
  • Spanish Blackjack
  • Spingo
  • Three Wheeler

You’ll notice there are duplicates of some of these games. But that’s because they come from different software companies, such as NetEnt and Microgaming. So, there will be some differences in how they look, and possibly their stakes and rules, too.

For the video poker games, many of them will also be available in 1 and 4-100-hand variants.

Next up are their slots. Here’s a sneak peak at what titles you get to choose from:

Slots

  • Asian Beauty
  • Booty Time
  • Bridezilla
  • Major Millions
  • Dolphin Quest
  • Fat Lady Sings
  • King Cashalot
  • Lots-a-Loot
  • Playboy
  • Racing for Pinks
  • Mega Fortune
  • Aliens
  • Attraction
  • Blood Suckers
  • Beach
  • Big Bang

One thing you cannot possibly comprehend looking at this list are all the licensed titles you’ll get to play. Most of these come from Microgaming, with a few mixed in from the other providers. But you’ll get to play slots based on board games, celebrities, movies, video games and comic books. You’ll swear you’ve seen these games in a Las Vegas casino.

And, chances are good you have – or something darn near identical to it. I know, because I have.

And because Casino Cruise’s games operate using HTML5, you can play their games right inside your browser. That goes for playing from your computer, mobile phone or tablet. Even better yet, most newer gen devices are compatible. That means some BlackBerry and Windows devices.

Any Shenanigans or (Major) Complaints?

The truth is, when I searched Google for ‘Casino Cruise scams,’ I didn’t find much in their listings. So, instead of going wide, I dug deep. I opened a few results to see what dirt might be lurking in the depths of the largest review portals on the web.

And, guess what? I still didn’t find much.

Most of what I did find was on Ask Gamblers. AskGamblers.com accepts reviews from their readers. They also act as a mediator in many, if not most of the complaints from customers.

Most of the complaints against Casino Cruise were taken care of. They were (happily) resolved. You know they were happy because they have big, green smiley faces on them.

But some complaints were ‘rejected.’ I took a look at those to see what I could find.

I found a few where customers complained, and then Casino Cruise jumped in to chat with them – to tell the player they were looking into their complaint.

That’s a brownie point for Casino Cruise. It takes a lot of time and effort to monitor and respond to comments on other websites. Especially considering the hundreds or even thousands of review sites on the web.

Anyway, what I found was that most complaints – namely the rejected complaints – were rejected because of bogus claims or inactivity (further follow-up) on the player’s behalf.

And, it’s not Casino Cruise rejecting them, but AskGamblers, after they did some research of their own.

Ultimately, I couldn’t find any dirt on Casino Cruise. Between that, the effort they put into communicating with people on other websites, and the additional monitoring from AskGamblers.com, I’d feel good and safe playing here.

Conclusion

I know what you’re thinking – that this entire review sounds too happy, too good to be true. But we can’t help what we find.

For example, when I searched Casino Cruise in Google, I found:

  • Good ratings (above average) on AskGamblers.com.
  • ThePogg.com highly recommends them. This is surprising because The Pogg hardly likes anyone.
  • Above average ratings at CasinoListings.com.

They’re even an accredited casino at CasinoMeister.com. Here’s what the owner had to say about them (in their review):

Note from the Meister: Lloyd Apter is the Chief Marketing Officer and has a huge influence on how this casino is run. I’ve known Lloyd professionally for over a decade and can attest that he is conscientious, fair, and whose business ethics are unquestionably rock solid. I am 100% certain that as long as Lloyd is involved with this casino, both players and affiliates will be treated with efficiency and fairness.

All these sites put in a lot of time researching online casinos. They care about their communities, too, so only the best online casinos are recommended.

So, when everyone agrees that one casino is worthy of your time and money, that’s hard for us to ignore. And based on our own research, we agree with them. You should join Casino Cruise today.

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  1. Tenesha Naidoo-Kleingeld March 28, 2021 at 4:47 am

    This is an extremely long complaint which i an just going to try and keep as short as possible. In september 2020 i or slightly before i signed up to the casino. Shortly after i won R1900. It tooks months and months to verify as everytime they kept asking for the same details over and over and they do not come back timeously, you have to keep requesting and sending the same items. They delay the process out so long that you just get so tired and frustrated. Then eventually months later in about December or so the account was eventually verified. At that time it took so long that it said there was a system error and i had to redo the withdrawal process. But now once i clicked withdrawal, it said that i needed to make a deposit before i could withdraw. I found this very strange considering i had already deposited funds numerous times so why do i have to deposit again just to withdraw my winnings. The next problem was because they took so long to verify my account, i could no longer deposit money via EFT, it kept declining my cards, i tried various methods and still it kept declining, i spoke to their support team numerous times to rectify the issue which they could not and then eventually again months later they finally said oh no its because the eft option is no longer available in south africa and i must try to use a different card. During that time i just got so frustrated and then just played the money out and lost and then during January this year, my sister was staying by me and i said maybe we should try playing this casino but it keeps declining my card so she said its fine i can use hers so i transferred money to her card and then from her card onto the casino which worked perfectly. Eventually i played with the R500 which i brought up to R 5000 and decided i wanted to cash out then when they required the proof of deposit so in that initial email i sent the details i also along with it sent my sisters details and her ID and a written consent to say that she allowed me to use the card which they came back and said that the deposit was made by a third party, i said yes i know which is why i originally sent you all her details and i was the one who told you that it was to her card so then they sent me a form to complete to fill in her details from a third party declaration which i sent and which again took weeks and months requesting various documents which we did just for them to decline it anyway!!! And then they just refunding my R500 and the R150 that i put in via net teller because again i had to deposit money just to withdraw. So i had R650 in the account. Then i withdrew the R500 and they came back and said no i cant withdraw it because it needs to be put back to the card that it came from so i tried to do that then all of a sudden the minimum amount needs to be R1000 to withdraw so i said now how am i able to withdraw the funds if the minimum is R1000 and i only R500 and they said i must deposit money and i said they how can i deposit money if i am constantly saying that my card keeps declining which is why i asked my sister if i could use her card then they said no i must use swifty or something and i said but whats the point in adding another wallet when i already have one and also that contradicts what they said of depositing the money into the original account that it came from so im just going to do it through net teller since i already had to pay all the charges and extra fees just to deposit again in the account to withdraw what was already my money and now i check my balance and my pending withdrawals and its R0. I am now in April 2021. This whole problem started last year in September 2020. And i have no money since just losses of time and energy spent on them. I have even asked for all my chat history with their support because i am going to put this over all social media platforms so that no one else gets scammed into loosing money. I have all their emails apologising for their system error but i believe theses things are done intentionally so that they never pay anyone out. I want to expose them to the scam artist that they really are! I would not be in this situation had they not advised me to use a different card and just paid out the original R1900 but due to their constant system errors im the person in the wrong!

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