How to Launch a Career in a Casino and What That Entails

By Randy Ray in Casino
| October 1, 2020 3:51 am PDT

A casino career can be pretty lucrative and relatively easy.

Like most jobs, that’s definitely going to be contingent on your mindset going into it.

If you have a positive outlook and mindset, then you’re probably going to enjoy your shift, whether that’s working on the Vegas strip or in another state that has legalized gambling.

Keep in mind that you’re going to have to deal with a lot of people, and many will be drinking alcohol, so a lot of casino workers have patience and relatively thick skin.

I’m going to go over a few helpful things that will help you get employed at your local casino.

Have an Idea of What You Want to Do

When most people think of working at a casino, they think about dealers at a poker or blackjack table. Most people don’t really think about all of the other various employment opportunities that are available.

You have dealers, waiters or servers, pit bosses, security surveillance, gaming manager, cage cashier, front desk receptionist, valet, and all of the different positions that are available in the kitchen.

So when you’re making your resume, it might be wise to construct it around what type of position you’re looking for at the casino.

Know What’s Expected of You

Keep in mind before interviewing what employers are looking for. Casino goers are sometimes spending a lot of money on their casino experience, and whether or not they have a good or bad experience is going to be based off of your interactions with them.

Employers are looking to hire employees that are groomed well, ready to work hard, and have a job history that shows that they’re dependable and punctual. You have to be on time when you’re working at a casino.

Most casinos are 24 hour operations running around the clock, so when an employee is off, it’s important that you’re not late for your shift. If you’re late, then you’ll be forcing someone to work overtime.

In the casino world, having an employee that doesn’t show up for work could result in tables getting temporarily closed, which isn’t good for many reasons.

The biggest is impacting the casino’s ability to make enough money and take care of all of its guests. Like any business, having punctual employees that are on time and ready to work makes them a value to the casino and its team.

Good employees are most likely going to create positive experiences for the guests, which in turn will keep them at their seats and keep them coming back for more. The better employee you are, the more tips you get to walk home with in your pocket.

The Probation Period

Let’s say you get hired for a position at a casino. It’s typical that most casinos require a 90-day probation period before you’ll be able to move from one position to another.

One missed day of work could ruin this opportunity.

You’ll definitely have to prove you’re reliable before you’ll be able to move to another department.

Getting a Job as a Casino Dealer

Depending on which casino you apply at, often times having previous experience isn’t necessary. If you do get the job, in house training will be available so that the employees abide by the house rules and the rules of dealing in general.

More high-class casinos might want a more experienced dealer, and if this is the case, then you’ll have to attend and graduate from a dealing school. Upon graduation, you’ll leave with a certificate that will give you the edge you need in the interview process.

Being a dealer will require you to be able to handle and shuffle cards in a flawless manner. You have to know the rules of whatever game it is you’re dealing for and be able to answer whatever questions are thrown your way in regards to the game.

As stated earlier, your interaction with the players is important, and you’ll be held to a high standard from your boss. You have to be friendly and be able to contain yourself if the player happens to lose it completely over losing a hand.

A casino isn’t going to want a dealer that gets an attitude with the whales.

Joining the Wait Staff

Being a waiter at a casino could potentially be one of the most lucrative positions available. You’ll have to be professional, like all of the other positions. You’ll be dealing with all sorts of people, so you’ll need to be able to handle this well. You’ll be required to have tough skin, because not all of these people are going to be nice.

This position can be demanding and stressful. With the demanding environment, having previous experience is going to be necessary in most cases upon hiring for a server position. Your customers are the most important thing in the eyes of your employer when working at a casino, and it’ll be expected that all of their requests are met.

Like the rest of the positions, it will be expected that the employees are well groomed and always meeting the dress code requirements. You’ll need to be at least 21 years old before a casino will even consider you for the job.

You’re going to be on your feet, so it will be expected that you can stand for your whole shift. Most positions have a pretty low salary, but in this position, you’ll be able to get some decent tips and make up for the low pay.

The Job of a Pit Boss

Pit bosses can have a negative reputation when it comes to positions at the casino.

The whole idea that the pit boss is the bad guy is far from the truth. Just because a person has to make tough decisions, or be the one to enforce the rules or kick a person out who refuses to abide by them, doesn’t make them a bad guy.

This job is going to come with a tremendous amount of responsibility.

A pit boss’ role is far from easy. You’ll be responsible for overseeing all of the games in the area. This also includes taking phone calls, changing out decks of cards when it’s needed, and just taking care of the entirety of the casino’s atmosphere.

There are typically multiple pit bosses at each casino due to how large casinos are and how many people can often be packed inside of one. Each boss is typically responsible for an average of 12 games, all of the people in their area, and all of the dealers at each table.

You’ll need to be an observant person in order to have this position. You’ll need to be able to spot if a person or dealer is breaking the casino’s rules.

The pit boss is responsible for the payout for the winners. One might say the most difficult part of being a pit boss is having to deal with a troublesome customer. So you’ll have to be able to handle difficult people in an extremely professional manner.

Pit bosses are making more money than most of the other positions available at the casino. To get this job, you’ll need a resume that meets the requirements that the employer is looking for, but in most cases, this is a position that you’ll have to work up to within the casino.

Game Surveillance Officer Role

This is a security officer position where your responsibility will be to protect every aspect of the casino. This job usually doesn’t require any previous experience or formal education. Most casinos have in-house training for this role.

The surveillance officer will be responsible for monitoring the casino and making sure that there isn’t any questionable activity with the employees or customers. These employees work with the pit bosses to make sure there isn’t any cheating taking place at the tables.

You usually just need a GED to work in this role, but some casinos will have you get a certificate for security that can be offered in-house in many cases. A surveillance officer is going to spend most of their time in an observation room staring at a monitor.

This helps them catch suspicious activity before the pit boss is even able to see it. They’ll be required to be responsible for every single audio and video recording for the casino.

Summary

There are tons of ways to get hired in the casino industry if you’re hard working, punctual, and willing to start at the bottom and work your way up.

Is there anything I missed? Any jobs that you think should be included? Let me know in the comments.

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